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Certificate of Management and Leadership

$899.00$1,299.00

Course Outline and Topics

Course Overview

Management and leadership are major fields that are essential across all business sectors. Some people are born leaders, but with a growth mindset anyone can improve or develop their ability to influence, impact and instigate change – important attributes of a dynamic leader.

The Certificate of Management and Leadership is designed for aspiring leaders, recently appointed leaders and leaders who want to further develop their skills. In this online professional development program you will develop the key competencies and skills required for executive career development.

In this online management and leadership course you will discover how to communicate effectively as a leader, lead effective workplace relationships, and lead team effectiveness. You will learn how to develop and use emotional intelligence, lead a diverse workforce and communicate with influence.

On completion of this management and leadership course you will have gained the knowledge required to successfully apply different leadership styles to enhance your management and leadership capabilities.

Course Structure

Unit 1 - Communicate effectively as a workplace leader

  • Communication models
  • Communication contexts
  • Clichés and colloquial words
  • Environment and personnel factors
  • Hearing and visual impairments
  • Communication outcomes
  • Verbal communication
  • Written communication
  • Business writing
  • Communication barriers
  • Law and ethics
  • Media channels
  • Workplace meetings
  • Presentation sins
  • Telephone calls
  • Video conferencing
  • Letters, memos and reports
  • Online communications
  • Disrespectful communication
  • Cultural differences
  • Positive communication
  • Two-way communication
  • Using diaries
  • Leadership improvements
  • Communication processes

Unit 2 - Lead effective workplace relationships

  • Work teams needs
  • Workplace information sources
  • Workplace culture
  • Cultural and social diversity
  • Communication
  • Work issues
  • Resource management
  • Information sharing
  • Continuous improvement
  • Conflict resolution
  • Respect for colleagues
  • Frontline management
  • Gain trust from employees
  • Social and cultural environment
  • People-centred cultures
  • Behavioural characteristics
  • Networks to build relationships
  • Networking meetings
  • Frontline management
  • Problem solving model
  • Resolving work difficulties
  • Review processes
  • Compliance checks
  • Managing poor performance
  • Managing conflict

Unit 3 - Lead team effectiveness

  • Plan team outcomes
  • Team purpose
  • Roles and responsibilities
  • Goals
  • Teamwork
  • Developing teams
  • Supporting team members
  • Types of teams
  • Belbin’s eight team roles
  • Leadership styles
  • Develop team cohesion
  • Operational aspects
  • High performing teams
  • Effective teams
  • Diversity and team effectiveness
  • Individual development
  • Effective meetings
  • Address issues
  • Team leader role
  • Negotiation
  • Model expected behaviours
  • Encourage participation
  • Positive team culture
  • Management communication
  • Productivity reporting
  • Communicating change
  • Poor performance

Unit 4 - Lead a diverse workforce

  • Workforce diversity
  • Aboriginal / Torres Strait Islanders
  • Diversity as a strength
  • Challenges and impacts
  • Legislation, regulation
  • Reviewing diversity policies
  • Social and cultural factors
  • Cultural safety
  • Resolving conflict
  • Collaboration and respect
  • Communication skills
  • Opportunities for input
  • High performing teams
  • Workplace diversity plan (WDP)
  • Principles of workplace diversity
  • Employment strategies
  • Cultural diversity policy
  • Goals and strategies
  • Work plans
  • Diversity training programs
  • Consultation process
  • Positive work environment
  • Code of conduct
  • Manager obligations
  • Ethical misconduct
  • Promoting workforce diversity
  • Communication processes
  • Behaviours and language
  • Effective questioning
  • Barriers to listening
  • Culture and beliefs
  • Behaviour and attitude
  • Prejudices
  • Managing performance
  • Development opportunities
  • Induction and training
  • Policy procedures
  • Diversity tools and techniques
  • Solving problems
  • Negotiation and outcomes
  • Counselling and support
  • Harassment allegations
  • Complaint procedures
  • Review and feedback
  • Individual development
  • Team performance data

Unit 5 - Develop and use emotional intelligence

  • Understanding Emotional Intelligence (EI)
  • Strengths and weaknesses
  • Capitalising strengths
  • Self-awareness
  • Social awareness
  • Expressing Emotions
  • Emotional triggers
  • Emotional states of co-workers
  • Cultural expressions and emotions
  • Empathy
  • Reasoning Skills
  • Managing Your Emotions
  • Self-Regulation
  • Relationship Management
  • Social Skills
  • Motivation
  • Measuring EI/EQ
  • Developing EI
  • Personal stressors
  • Casual factors of stress
  • Managing Stress and Conflict
  • Behavioural stress
  • Supporting stressed workers
  • EI in the Workplace
  • EI Assessments
  • Stress Management Techniques
  • Leadership and EI
  • Flexibility and adaptability
  • Emotions and decision making
  • Thoughts and feelings
  • Listening skills
  • Building productive relationships
  • Positive workplace climate
  • Maximising team outcomes

Unit 6 - Lead and manage effective workplace relationships

  • Strategies and processes
  • Job descriptions
  • Performance indicators / reviews
  • Induction
  • Leadership styles
  • Participatory decision-making
  • Consultation processes
  • Problem-solving processes
  • Resolve issues promptly
  • Cultural diversity
  • Law and ethics
  • Grievance procedures
  • Managers’ / leaders’ obligations
  • Ethical misconduct
  • Professional conduct
  • Communication styles and strategies
  • Addressing prejudices
  • Networks and relationships
  • Relationship issues
  • Negotiating outcomes
  • Manage and resolve conflict
  • Achieving positive outcomes
  • Mediation / arbitration
  • Guidance, counselling and support

Unit 7 - Communicate with influence

  • Communicating with influence
  • Confirming mandate or authority
  • Using appropriate language
  • Negotiate persuasively
  • Advancing business interests
  • Group decision making
  • Agreed outcomes
  • Differences of opinion
  • Communication styles
  • Aggressive behaviour
  • Diversity and compromise
  • Personal conflict
  • Positive work environments
  • PICN Model
  • Negotiation
  • Problems solving techniques
  • Developing work relationships
  • Maintaining credibility and trust
  • Lead meetings effectively
  • Guest speakers and participants
  • Agendas and meeting procedures
  • Keeping meetings on track
  • Summary of key issues
  • Meeting minutes
  • Preparing effective presentations
  • Law and ethics

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

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Payment Information

Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: C00330 Category:

Career Pathways

Future growth

Strong

Unemployment

Low

  • Corporate Strategy and Leadership Roles
  • Senior Leadership Roles
 
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$1,299.00