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Certificate of Information Technology

$899.00$1,299.00

Course Outline and Topics

Course Overview

Information technology is a vital contributor to every industry sector, from retail to sport, finance and everything in-between. So, it’s no wonder this is an in-demand profession with many opportunities.

The Certificate of Information Technology is an online professional development course that will provide with the foundation knowledge required to understand the components and operations of computer systems.

In this online information technology course you will learn how to select, configure and use computer operating systems and basic computer hardware and software.

You will also gain an understanding of the underlying infrastructure behind the Internet, what the World Wide Web really is, how it evolved, how it works and gain an understanding of network security and the fundamentals of computer system protection.

This professional development course will also show you how to design and create a basic markup language document (HTML), manipulate digital images for website development, and design and produce documents and publications using word processing and publishing software.

On completion of this course have a competent understanding of information technology operations and computer systems. You will also feel confident to design and create basic HTML, manipulate images, and use word processing and publishing software.

Course Structure

Unit 1 - Use computer operating systems and hardware

  • Operating system (OS)
  • Hardware components
  • External hardware components
  • Internal hardware components
  • Central processing unit (CPU)
  • Motherboard
  • Hard drive
  • Configure system
  • Multi-user operating systems (MUOS)
  • Activating software
  • Boot process
  • Power management
  • Graphical user interface (GUI)
  • Command line interface (CLI)
  • Installing / upgrading software
  • Removing software
  • Computer platforms
  • Error checking
  • Defragmenting utilities
  • Back-up and recovery
  • Antivirus definitions
  • Computer set-up

Unit 2 - Connect internal hardware components

  • Internal hardware components
  • Easily replaced parts
  • Determine components required
  • Technical specifications of parts
  • Obtain approval
  • Order and obtain parts
  • Installation plan
  • Install and configure components
  • GANTT chart
  • Test for error-free performance
  • Overclocking
  • Document installation process
  • Asset register
  • Client feedback forms
  • Correct identified shortcomings

Unit 3 - Apply problem-solving techniques to routine ICT malfunctions

  • Identify routine problems
  • IT support roles
  • Hardware
  • Peripherals
  • Networks
  • Software
  • Procedures
  • Diagnostic tools
  • Defragment
  • Access system information
  • Active listening skills
  • Probelm solving
  • Research solutions
  • Recommend solutions
  • New software/upgrades
  • Implementation
  • Evaluate solutions

Unit 4 - Determine and action network problems

  • Determine client requirements
  • Identify problems
  • Helpdesk system
  • Active listening
  • Security and network guidelines
  • Maintenance policies
  • Organisational guidelines
  • Mainenance support
  • Conduct diagnostic tests
  • Network problems
  • Diagnostic problems
  • Service warranty
  • Handling optical disks
  • Magnetic media
  • Disposal

Unit 5 - Provide network systems administration

  • Provide client access
  • Provide security
  • Logon and passwords
  • Security settings
  • Audit policies
  • Maintenance of system
  • System integrity and security
  • Firewalls
  • Malware
  • Disaster recovery plan
  • Preventative measures
  • Backup and recovery
  • Monitor network performance
  • Diagnostic tests
  • Task manager
  • Network connections
  • Connectivity
  • Monitor software usage
  • Brower history
  • Illegal software
  • Hardware response time
  • Performance indicators
  • Determine action

Unit 6 - Install and optimise operating system software

  • Operating system functions
  • Windows operating systems
  • Mac operating systems
  • Linux
  • User interfaces
  • Batch processing
  • Real-time systems
  • Multi-tasking systems
  • Hardware
  • Memory management
  • Establish functionality
  • Licensing, security requirements
  • Configure operating systems
  • Organisational requirements
  • Spreadsheets
  • Software requirements
  • Client evaluations

Unit 7 - Provide ICT advice to clients

  • Equipment procedures
  • Maintenance procedures
  • On-site maintenance
  • Hardware maintenance
  • Software maintenance
  • Operating system maintenance
  • Internal or outsourced maintenance
  • Moving equipment
  • Reporting problems
  • Service level agreement (SLA)
  • 4 levels of technical support
  • Warranty
  • Assess and diagnose problem
  • Test faulty equipment
  • Run error checking
  • Device manager
  • Systems information reports
  • Obtain necessary components
  • Arrange repair or replacement
  • WHS standards
  • Reinstalling software
  • Maintain asset register
  • Future maintenance schedules

Unit 8 - Run standard diagnostic tests

  • Run standard diagnostic tests
  • Identify common symptoms
  • Preventative maintenance techniques
  • Troubleshooting process
  • Operate system diagnostics
  • Scan disk
  • Disk defragmenter
  • Back up
  • System information
  • Task manager
  • Test print
  • System restore
  • Software based configuration
  • Malware
  • Scan for viruses
  • Antivirus definitions
  • Removing virus

Unit 9 - Care for computer hardware

  • Installation of computer hardware
  • maintenance of computer hardware
  • Safe work practices
  • Work health & safety (WHS)
  • Risk management
  • Determine requirements
  • Safe work practices
  • Manufacturer’s instructions
  • Suitable environmental conditions
  • System protection devices
  • Hardware requirements
  • Storage principles
  • Maintenance requirements
  • Maintenance schedules
  • Diagnostic functions
  • Updating hardware / software
  • Quality standards
  • Determine business requirements
  • Warranty

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

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Payment Information

Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth

Strong

Unemployment

Low

  • Information Technology Support Technician
  • Information Technology Officer
  • Information Technology Traineeship
 
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