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Certificate of Information and Knowledge Management


Course Outline and Topics

Course Overview

Are you interested in developing or enhancing your skills in information and knowledge management? If so, this online course is an ideal professional development program for you.

The Certificate of Information and Knowledge Management provides you with the skills and knowledge required to utilise and manage information and knowledge management systems for an organisation. You will also learn the best strategies for retaining key information and company knowledge.

This information and knowledge management course is ideal for managers who are responsible for ensuring that key information and corporate knowledge are retained, accessible to others and are utilised to improve business outcomes.

On completion this course, you will feel confident to teach others how to use an information or knowledge management system and successfully manage the use of these systems for a company or organisation.

Course Structure

Unit 1 - Utilise a knowledge management system

  • Knowledge management system
  • What is knowledge?
  • Aspects of knowledge management
  • Levels of knowledge
  • Security and legislation
  • Commercial in confidence
  • Confidentiality
  • Conflict of interest
  • Systems administration / procedures
  • Information management systems
  • Prepare inputs to system
  • Input forms
  • Input gathering methods
  • Managing knowledge
  • Clarity and accuracy of inputs
  • System requirements
  • Problem solving
  • Fishbone diagram
  • Brainstorming
  • Improve work practices
  • Feedback
  • Document learning

Unit 2 - Manage an information or knowledge management system

  • Management systems
  • Personnel needs
  • IM or KM systems
  • Secure resources
  • Help desks
  • Facilitate learning activities
  • Cultural change
  • Policies and procedures
  • Effectiveness of learning activities
  • Transfer of learning
  • Manage use of IM or KM system
  • Policies and procedures
  • Security of system
  • Policies
  • Implementation issues
  • Integration and alignment
  • Fishbone diagram
  • Brain storming
  • Manage contingencies
  • Review use of IM or KM system
  • Analyse effectiveness
  • SWOT analysis
  • Quality circles
  • Review business and operational plan
  • System improvements


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: C00329 Category:

Career Pathways

Future growth




  • Knowledge Manager
  • Business Manager
  • Includes unlimited access
  • Full up-front payment only