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Certificate of Hospitality and Gaming


Course Outline and Topics

Course Overview

If you’d like to be part of a high energy and exciting industry, you can’t go past an occupation in gaming. Whether you’re new to the industry or work in hospitality and want to expand your skillset, this is an ideal professional development program for you.

The Certificate of Hospitality and Gaming is an online professional development course that will provide you with the knowledge and skills required to provide responsible gambling services, attend gaming machines and conduct keno games in a casino or licensed gaming venue.

In this online hospitality and gaming course you will learn how to operate and maintain gaming equipment, take bets, make payouts, check security issues and provide advice to customers.

On completion of this hospitality and gaming course, you will have gained the skills and knowledge necessary to work responsibly in the gaming industry.

Course Structure

Unit 1 - Provide responsible gambling services

  • Implement gambling practices
  • Gambling service procedures
  • Legislation
  • Code of practice
  • Problem gambling
  • Responsible gambling
  • Maintaining records
  • Environments
  • Financial transactions
  • ATM facilities
  • Cashing cheques
  • Payment of winnings
  • Credit betting
  • Provide information
  • Self-exclusion
  • Third party
  • Displaying signage
  • Support services
  • Confidentiality

Unit 2 - Attend gaming machines

  • Advise customers on gaming
  • Rules and regulations
  • Rules, conditions and practices
  • Keno
  • TAB
  • Bingo
  • Calcutta’s
  • Two Up
  • Lucky ticket
  • Poker machines
  • Changes of winning
  • Player queries
  • Complaints and disputes
  • Refilling the hopper
  • Credit purchase system
  • Payouts
  • Data retrieval systems
  • Machine cash clearance
  • Health and safety
  • Hygiene
  • Mechanical and software malfunctions
  • Fault finding
  • Warning
  • Replacing globes
  • Play button lamps
  • Attending to printers
  • Ribbon change
  • Health and safety procedures
  • Monitor security
  • Gaming machine vouchers
  • Records books
  • Verify payout claims
  • Proof of age
  • Resolving disputed win claims
  • Coin-dispensing units
  • Machine not acceptors
  • Coin comparators
  • Money canisters

Unit 3 - Conduct Keno games

  • Keno rules and procedures
  • KENO features
  • Completion of entry forms
  • Bet types
  • Quick pick/Easi pick
  • Set Bet / Super Bet
  • Ways Bet / System Bet
  • Prize schedules
  • Player rules and conditions
  • Winning payments
  • Equipment
  • Operation of the KENO Keyboard
  • Processing KENO tickets
  • Keno promotions
  • increasing sales
  • Customer complaints
  • Bet types
  • Keyboard operation
  • Processing KENO tickets
  • Replay tickets
  • Partially played tickets
  • Prize payout
  • Check tickets card reader
  • Use serial number
  • Process cash and cheque payments
  • Refer large payouts
  • Cancelling unplayed entries
  • Re-issuing tickets
  • Freezing / canceling tickets
  • General KENO functions
  • Cash low or cash in
  • Cash high or cash out
  • Disputes
  • Balancing
  • Clean and maintain terminals
  • Maintenance hot/help line
  • Gaming legislation and procedures
  • Game rules and information
  • Disabling of gaming
  • Balance cash and float
  • Observe and report suspicious behaviour
  • Security breaches


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: c400121 Category:

Career Pathways

Future growth




  • Gaming Attendant
  • TAB Operator
  • TAB Sports Bar attendant
  • Hospitality Gaming Attendant
  • Includes unlimited access
  • Full up-front payment only