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Certificate of Home and Community Care

$599.00$899.00

Course Outline and Topics

Course Overview

This online professional development course will provide you with the foundation knowledge you need to work in a personal services or community care role. You will gain the skills and knowledge required to work effectively with clients, family members, staff, visitors, suppliers and others to meet established work requirements.

The Certificate of Home and Community Care will give you the confidence to successfully fulfil responsibilities as a personal care assistant, transport support worker, home maintenance provider, domestic and food services provider and other community service positions.

On completion of this course, you will feel empowered to work in a home or community care setting to provide the utmost care to those most vulnerable in society.

Course Structure

Unit 1 - Provide home and community support services

  • Individual plan and goals
  • Provide domestic services
  • Home care plan
  • Home care packages (HCP)
  • Communication
  • Required equipment
  • Establish relationships
  • Meeting client’s needs
  • Maintaining self-esteem
  • Empathy and respect
  • Active observations
  • Clients rights
  • Abuse or neglect
  • Complaint procedures
  • Mandatory reporting
  • Law and ethics

Unit 2 - Communicate and work in health or community services

  • Effective communication
  • Non-verbal communication
  • Body language
  • Characteristics of respect
  • Motivational interviewing (MI)
  • Clear communication
  • Summarise conversation
  • Responding to requests
  • Active listening
  • Exchanging information
  • Cultural and diverse clients
  • Service delivery
  • Clarify timeframes
  • Clarify lines of communication
  • Links between community and health services
  • Conflict resolution
  • Law and ethics
  • Administration processes
  • Workplace documents
  • Continuous improvement
  • Skills development

Unit 3 - Meet personal support needs

  • Review equipment, process and aids
  • Promoting independence
  • Extra support services required
  • Cultural needs
  • Physical and sensory needs
  • Working within scope of job role
  • Lifestyle outcomes
  • Practical and positive outcomes
  • Identifying a person’s preferences
  • Decision-making
  • Activity planning
  • Independence and quality of life
  • Cultural considerations
  • Mobility/mechanical devices
  • Fall recovery techniques
  • Technical care activities
  • Maximising independence
  • Maximise client participation
  • Confirm client preferences
  • Risk management
  • Preparation for personal support
  • Lifting procedures
  • Responding to routine difficulties
  • Providing choices
  • Changes in support requirements
  • Weight loss or weight gain
  • Infection control procedures
  • Changes to support aids
  • Law and ethics

Unit 4 - Provide individualised support

  • Individualised plans
  • Treatment plans
  • Basic human rights
  • Promoting independence
  • Making informed decisions
  • Support activities
  • Trusting relationships
  • Determine person’s preferences
  • Required equipment
  • Supporting the family/carer
  • Dignity of risk
  • Safe and healthy environment
  • Safety inspections
  • Hierarchy of control
  • Maintain dignity and privacy
  • Support services
  • Social support programs
  • Plan modifications
  • Achievement of goals
  • Modifications to plans
  • Reporting and documentation
  • Risk management
  • Palliative care nursing
  • Law and ethics

Unit 5 - Facilitate the empowerment of older people

  • Develop relationships
  • Gaining trust
  • Approachability
  • Body language
  • Negative behaviours
  • Cultural / social differences
  • Confidentiality
  • Dealing with family
  • Identify physical disablers
  • Quality of life
  • Providing services
  • Empower the older person
  • Advocacy
  • Barriers to listening
  • Health and illness
  • Work and leisure
  • Foreseeable harm
  • Negligence
  • Policies and procedures
  • Supporting rights
  • Internal safeguards
  • Financial or physical abuse
  • Indications of abuse
  • Reporting abuse
  • Promote health and re-ablement
  • Promoting a healthy lifestyle
  • Utilise aids and modifications
  • Mobility
  • Preventing falls in the home

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.
 

Payment Information

Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
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$599.00

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PAYMENT PLAN
  • $150 deposit
  • $30/week
  • No credit checks required

$899.00