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Certificate of High Support and Complex Care – Disability Work


Course Outline and Topics

Course Overview

If you’re passionate, caring and want to improve the quality of life of vulnerable people in your community, a career in the disability sector is perfect for you. It’s equal measures challenging and rewarding and is a career that offers flexibility in working hours.

The Certificate of High Support and Complex Care (Disability Work) will provide you with the knowledge and skills required to provide high support and complex care in a disability work setting.  You will learn how to responsibly administer and monitor prescribed medications in a range of settings and in accordance with legislation and the organisation’s medication and delegation policies and practice.

This high support and complex care course will also teach you how to work within a legal and ethical framework that supports duty of care requirements for persons with a disability and complex care needs. You will also learn how to provide first aid response, life support, management of casualties, the incident and other first aiders, until the arrival of medical or other assistance.

On successful completion of this course, you will feel confident to provide support services, under the delegation of a health care professional, to people with a disability and complex care needs.

Course Structure

Unit 1 - Provide person-centred services to people with disability with complex needs

  • Complex support issues
  • Risk management
  • Negligence
  • Detecting impairment
  • Comprehensive assessments
  • Aged Care Assessment Program (ACAP)
  • Complex and special needs
  • Service plans
  • Cultural differences
  • Health problems
  • Service coordination plan
  • Community support groups
  • Individualised care plans
  • Support worker required skills
  • Disability support workers
  • Service providers
  • Feedback

Unit 2 - Work legally and ethically

  • Legal requirements
  • Policy and procedures
  • Statutory requirements
  • Staff qualifications / training
  • Duty of care
  • Abuse and neglect
  • Child protection
  • Compliance
  • Breaches of legislation
  • Monitoring standards
  • Values and attitudes
  • Conflict of interest
  • Privacy and confidentiality
  • Client complaints
  • Continuous improvement

Unit 3 - Administer and monitor medications

  • Substance identification
  • Substance incompatibility
  • Allergies
  • Drugs and poison schedules
  • Delegated medication administration
  • Medication management
  • Support worker roles
  • Dose Administration Aids (DDA)
  • Infection control
  • Medication storage
  • Functions of prescribed medication
  • Dosages and preparation
  • Side effects
  • Disposal of sharps
  • Acute and adverse reactions
  • Pain and pain medications
  • Medication storage
  • Disinfection and sterilisation
  • Care plans and treatment sheets

Unit 4 - Provide first aid

  • Emergency situations
  • Conditions of accident, scene or injury
  • Improvising first aid equipment
  • First aid response
  • Injury, illness or condition
  • Casualty assessment
  • Emergency services
  • First aid procedures
  • Performing CPR
  • First aid equipment
  • First aid management
  • Defibrillators (AED)
  • Lifting a casualty
  • Airway obstructions
  • Internal and external bleeding
  • Incident reports


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Disability Support Worker
  • Community Care Coordinator / Worker
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $25/week
  • No credit checks required