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Certificate of Food and Beverage Service


Course Outline and Topics

Course Overview

To be a food service professional you don’t need a formal education, but if you want to be considered for positions in elite restaurants, this professional development program will be an asset to your career.

The Certificate of Food and Beverage Service will provide you with the skills and knowledge required to serve food and beverage to customers in a casual, à la carte and fine-dining setting. It covers fundamental technical skills required to prepare the outlet for service and interact with customers to take orders.

This online food and beverage course will teach you to provide quality table service. You will also discover high order service techniques to prepare restaurants for the service period, provide food and beverage advice to customers, serve and clear food and beverages and complete end of service tasks.

On completion of this course, you will feel confident to provide professional service as a waiter in the food and beverage sector.

Course Structure

Unit 1 – Serve food and beverage

  • Service style requirements
  • Menu styles
  • Mise en place
  • Floor plans and table set-up
  • Function settings
  • Customer comfort and ambience
  • Duties prior to service
  • Greeting customers
  • Provide correct information
  • Menu terminology
  • Suggestive selling / daily specials
  • Taking orders correctly
  • Table plans
  • Computerised order recording
  • Special requests
  • Glassware and service ware
  • Processing accounts
  • Service delays
  • Collect and check meal orders
  • Opening and serving wine / sparkling wine
  • Carrying 3 plates
  • Drinks service
  • When to clear tables
  • Waste disposal
  • End of shift duties
  • Shift handover

Unit 2 – Provide table service of food and beverage

  • Day-to-day activities
  • Mise en place procedures
  • Lighting and floor plans
  • Table setting
  • Bar mise en place
  • Table service / plans
  • Greeting and seating
  • Presenting menus
  • Taking orders
  • Customer preferences and needs
  • Flow of service
  • Pickup points
  • Food and beverage quality
  • Clearing plates
  • Beverage service
  • Tray service
  • Staff communication
  • The hospitality experience
  • End of shirt duties
  • Handover
  • Waste disposal


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: c00217 Category:

Career Pathways

Future growth




  • Waiter/Waitress


  • Includes unlimited access
  • Full up-front payment only