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Certificate of Food and Beverage Service


Course Outline and Topics

Course Overview

To be a food service professional you don’t need a formal education, but if you want to be considered for positions in elite restaurants, this professional development program will be an asset to your career.

The Certificate of Food and Beverage Service will provide you with the skills and knowledge required to serve food and beverage to customers in a casual, à la carte and fine-dining setting. It covers fundamental technical skills required to prepare the outlet for service and interact with customers to take orders.

This online food and beverage course will teach you to provide quality table service. You will also discover high order service techniques to prepare restaurants for the service period, provide food and beverage advice to customers, serve and clear food and beverages and complete end of service tasks.

On completion of this course, you will feel confident to provide professional service as a waiter in the food and beverage sector.

Course Structure

Unit 1 – Serve food and beverage

  • Service style requirements
  • Menu styles
  • Mise en place
  • Floor plans and table set-up
  • Function settings
  • Customer comfort and ambience
  • Duties prior to service
  • Greeting customers
  • Provide correct information
  • Menu terminology
  • Suggestive selling / daily specials
  • Taking orders correctly
  • Table plans
  • Computerised order recording
  • Special requests
  • Glassware and service ware
  • Processing accounts
  • Service delays
  • Collect and check meal orders
  • Opening and serving wine / sparkling wine
  • Carrying 3 plates
  • Drinks service
  • When to clear tables
  • Waste disposal
  • End of shift duties
  • Shift handover

Unit 2 – Provide table service of food and beverage

  • Day-to-day activities
  • Mise en place procedures
  • Lighting and floor plans
  • Table setting
  • Bar mise en place
  • Table service / plans
  • Greeting and seating
  • Presenting menus
  • Taking orders
  • Customer preferences and needs
  • Flow of service
  • Pickup points
  • Food and beverage quality
  • Clearing plates
  • Beverage service
  • Tray service
  • Staff communication
  • The hospitality experience
  • End of shirt duties
  • Handover
  • Waste disposal


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


  • Become fully trained and improve your employment opportunities;
  • Recognised by employers as professional development;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • Interactive simulations for many programs;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate issued for your CV (hard copy provided);
  • Tax deductible in most cases* See your tax advisor.

Payment Information

Certificate Course


SKU: c00217 Category:
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $25/week
  • No credit checks required