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Certificate of Employee and Industrial Relations


Course Outline and Topics

Course Overview

A company’s greatest asset is its staff. The role of employee and industrial relations is to advise employees and employers on how to work together effectively.

The Certificate of Employee and Industrial Relations is an online professional development program that will provide you with the skills and knowledge required to manage employee and industrial relations matters in an organisation.

Throughout the course you will use a range of specialised technical and managerial techniques to plan, carry out and evaluate your own work and/or the work of a team.

This professional development course will take you through planning and policy development for employee relations as well as negotiation, conflict management, dispute resolution and managing industrial relations.

You will also learn how to respond to industrial conflict and grievances, with a well-established, sound theoretical knowledge base in human resources management and industrial relations.

Course Structure

Unit 1 - Employee and industrial relations

  • Legislation
  • Current industrial legislation
  • Unfair dismissal
  • Fair work Australia (FWA)
  • Health & safety legislation
  • Workplace incidents
  • Consultation
  • Anti-discrimination legislation
  • Agreements and awards
  • National employment standards (NES)
  • Contracts of employment
  • Workplace relations policies
  • Statutory requirements
  • Industrial relations procedures
  • Industrial relations conflict
  • Policies and procedures
  • Risk management analyses
  • Corrective actions
  • Contingency plans
  • Grievance procedures
  • Preventing escalations
  • Negotiation plan and strategy
  • Barriers to negotiation
  • Communication
  • Conflict management training
  • Performance gaps
  • Enterprise agreements
  • SWOT analysis
  • Employee reward system
  • PDA cycle

Unit 2 - Managing employee relations

  • Strategic and operational plans
  • Workplace relations objectives
  • Employee relations performance
  • Measuring workplace relations performance
  • SWOT analysis
  • Cost-benefit analysis
  • Risk management
  • Legislative requirements
  • Employment legislation
  • Awards
  • Workplace agreements
  • Enterprise agreements
  • Contracts of employment
  • Employment records
  • Employee leave entitlements
  • Health and safety legislation
  • Equal opportunity legislation
  • Antidiscrimination legislation
  • Industrial relations policies and plans
  • Workplace policy checklist
  • Implementing strategies and policies
  • Conflict resolution skills
  • Work relations skills
  • Implement and contingency plans
  • Training and development
  • Delivering learning and development plans
  • Documentation grievances and conflict
  • Training for conflict management
  • Power in negotiation
  • Communication
  • Active listening / questioning
  • Listening and responding with empathy
  • Alleviate or eliminate sources of conflict
  • Internal ombudsman
  • Clarification of issues
  • Precedents
  • Specialist advice
  • Negotiate outcomes and timeframes
  • Reaching a resolution
  • Document resolution agreements
  • Remedial action

Unit 3 - Managing mediation processes

  • Develop mediation guidelines
  • Dispute resolution process
  • Dispute register
  • Code of conduct
  • Logistics of mediation
  • Mediation models and systems
  • Policies and procedures
  • Prepare for mediation
  • Flow charts
  • Settling disputes
  • Communication techniques
  • Goals of reframing
  • Establishing mutual agreement
  • Root cause analysis
  • Options for resolution
  • Forums or methods
  • Review mediation
  • Refine mediation guidelines
  • Training needs analysis
  • Australian Mediation Association

Unit 4 - Skills for influencing and negotiating

  • Foundations
  • Understanding influence
  • Confidence
  • Influencing styles
  • Personal perspectives
  • Reactive or proactive
  • Attribution theory
  • Emotional awareness
  • Influencing behaviours
  • 360 feedback loop
  • Rapport building
  • Sensory acuity
  • Calibration
  • Framing
  • Passive behaviour
  • Passive aggressive behaviour
  • Assertiveness
  • Negotiating
  • Crystallise your goal


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




Professional Development for:

  • Human Resource Consultant
  • Human Resource Manager
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required