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Certificate of Education Support – School Administration


Course Outline and Topics

Course Overview

If you’d like to work in an administrative role for the education sector, this comprehensive program is an ideal professional development course for you.

The Certificate of Education Support (School Administration) will provide you with the skills and knowledge required to work effectively in school and education administration. You will learn how to organise and manage a school administration department, understand school policy and procedures and collection and recording of information to meet organisational and legislative obligations.

In this online school administration course, you will also learn how to undertake administrative tasks and manage student-learning enquiries. You will also develop knowledge and skills in technology to undertake computer tasks in an education environment.

On completion of this course, you will have gained the competencies required to: comply with school administrative requirements; manage personal work priorities and professional development; comply with legislative and policy requirements in an education environment; and work effectively in an education team.

Course Structure

Unit 1 - Work priorities and professional development

  • Personal work goals
  • Qualities of manager/leaders
  • Modelling behaviours
  • The balanced scorecard
  • Strategic and operational plans
  • Efficiency vs effectiveness
  • Delegate effectively
  • Managing paperwork
  • Effective filing processes
  • Effective meetings
  • Flexibility
  • Managing contingencies
  • Measuring personal performance
  • Weekly planning
  • Using technology effectively
  • Work/life balance
  • Maintain professional competence
  • Seek feedback
  • Development opportunities
  • Networking
  • Mentoring

Unit 2 - Legislative, policy and industrial requirements in education

  • Legislative and policy requirements
  • Current workplace information
  • Code of ethics
  • Understanding of legislation
  • Advice from supervisors
  • Comply with policy
  • Legislation and organisational policies
  • Equal employment legislation
  • Anti-discrimination legislation
  • Duty of care
  • Child protection legislation
  • Health and safety legislation
  • Privacy legislation
  • The education and care service national law Act 2010
  • National quality framework (NQF)
  • Quality areas
  • Workplace policies and procedures
  • Policy and procedure manuals
  • Non-compliance incidents
  • Grievance resolution
  • Bad policy features
  • Review own conduct
  • Comply with industrial instruments
  • Industrial awards
  • Work agreements
  • Contracts of employment
  • Award conditions

Unit 3 - School administrative requirements

  • Select appropriate forms
  • Complete forms and documents
  • Organisation policies and procedures
  • Software and wizard templates
  • Storing information
  • Organisation guidelines
  • Folders / files
  • Saving files
  • Saving files to media devices
  • Paper-based filing
  • Organising information
  • Accessing information
  • Collecting and recording information
  • Use and disclosure of information
  • Child protection legislation
  • Confidentiality
  • Report breaches
  • Manage enquiries
  • School policy and procedures
  • Effective listening and speaking skills
  • Effective questioning
  • Body language and paralanguage
  • Communication Checklist
  • Student learning enquiries
  • Records and distribute messages
  • Taking messages
  • Communication equipment and IT
  • Computer workstations
  • Telephone techniques and emails
  • Organisation policy and protocols
  • Electronic mail and signatures
  • Email etiquette
  • Complete written documentation
  • School-based written communication
  • Letter layout
  • Presenting information
  • Complete and present documents
  • Activity logs
  • Time management
  • Administration and education support
  • Using technology
  • Word processing software
  • Spreadsheets
  • Searching information online
  • Graphics and Clipart
  • Printing and presenting
  • Use relevant software
  • Creating presentations

Unit 4 - Work effectively in an education team

  • Work effectively in groups and teams
  • Identify relevant goals in education
  • Team purpose
  • Identify roles
  • Teachers / professional staff
  • Classroom support staff
  • Administration staff
  • Volunteers
  • Work requirements
  • Job and person specification
  • Assistance and contribution
  • Positive attitude and using initiative
  • Offering solutions
  • Taking responsibility
  • Time frames
  • Resource constraints
  • Polices and codes of conduct
  • Individual personalities and workstyles
  • Myers-Briggs Type Indicator
  • The big 5
  • Effective teams
  • Professional networks
  • Sharing information and ideas
  • Using knowledge for power
  • Unclear protocols
  • Relevant information
  • Sensitivity and confidentiality
  • Seek ideas from team members
  • Collaborative approaches
  • Specialist advice
  • School records
  • Universities and TAFE records
  • Administration and curriculum records
  • Records keeping
  • Culturally diverse communication
  • Issues and problems
  • Conflict


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

One (1) Free Optional Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Administration Officer
  • School Administration Assistant


  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required