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Certificate of Dental Reception and Office Administration

$499.00$799.00

Course Outline and Topics

Course Overview

If you are interested in managing the day-to-day administrative operations on behalf of dentists and dental specialists, this online professional development course is the ideal program for you.

The Certificate of Dental Reception and Office Administration will provide you with the skills and knowledge required to perform a diverse range of administration and reception duties, including providing advice to clients, processing referrals and medical accounts for a range of patients. You will also learn how to schedule appointments, file medical records, manage medical billing as well as learn how to communicate with clients and use appropriate medical terminology.

On completion of this dental office administration course you will have acquired the knowledge and skills to work effectively in an administrative role in a dental practice.

Course Structure

Unit 1 - Assist with administration in dental practice

  • Communicate effectively
  • Greeting clients
  • Cultural differences
  • Escorting the client
  • Acknowledging anxiety
  • Paediatric dentistry
  • Listening skills
  • Provide accurate information
  • Feedback
  • Personal presentation
  • Confidentiality
  • Ethical service
  • Referrals
  • Policies and procedures
  • Consent forms
  • Allocate appointments
  • Financial transactions
  • Calculate correct fees
  • Record business transactions
  • Eftpos
  • HICAPS
  • Handle cash transactions
  • Overdue accounts
  • Maintain clients records
  • Assist with client recalls

Unit 2 - Manage patient record-keeping system

  • Patient record-keeping systems
  • Policies and procedures
  • Legislative requirements
  • Record keeping processes
  • Communication to personnel
  • System operations
  • Roles and responsibilities
  • Job descriptions
  • Induction training
  • Operation of patient records system
  • Maintain patient records
  • Medical coding
  • Staff training
  • System efficiency
  • Integrity of patient records
  • Security of patient records
  • Confidentiality of patient records
  • Transferring records authorisation
  • Archiving records
  • Improve patient records system
  • Monitor and review
  • Identify improvements
  • Implement approved recommendations
  • Deliver staff training

Unit 3 - Prepare and process medical accounts

  • Identify patient fee schedule
  • Advising patients of fee schedule
  • Medical benefits scheme (MBS)
  • Australian Medical Association (AMA)
  • MBS and AMA item numbers
  • Entitlements and rebates
  • Medicare benefits
  • Medicare card
  • Medicare forms
  • Medicare rebates and safety net
  • Bulk billing
  • Reciprocal health care agreements
  • Service not covered by medicare
  • Other entitlement programs
  • Legislation
  • Communication skills
  • Schedule appointments
  • Health and safety legislation
  • Procedures and policies
  • Scheduling appointments
  • Check referrals to ensure validity
  • Follow correct procedures
  • Referral procedures and validity
  • Filing referral letters
  • Billing policies and procedures
  • Patient information and confidentiality
  • Issuing and payment of accounts
  • Bulk Billing
  • Private accounts
  • Medicare rebate
  • Electronically generated accounts
  • Account and billing documentation
  • Department of Veterans affairs (DVA)
  • DVA manual and electronic claiming
  • Workers compensation
  • Motor vehicle accident claims (CTP)
  • Process accounts
  • Receive and document payments
  • Issuing receipts
  • Cash payments
  • Receipting methods
  • Combined account / receipt
  • Reconciling medicare payments
  • Discrepancies on accounts
  • Storing financial records

Unit 4 - Interpret and apply medical terminology

  • Receive and interpret medical terminology
  • Pronunciation
  • Medical words
  • Eponyms
  • Major human body systems
  • Illness, injuries and medical conditions
  • Investigations and procedures
  • Medical equipment and instruments
  • Medications
  • Specialist medical practitioners
  • Hospital departments
  • Checklists
  • Abbreviations
  • Dr’s abbreviations
  • Policies and procedures
  • Medical dictionary
  • Routine tasks
  • Ordering and receiving goods
  • Surgery types / terminology
  • Drug names
  • Surgical procedure references
  • Produce draft for verification

Unit 5- Provide reception services for a practice

  • Staff and client communication
  • Process mail
  • Telephone etiquette
  • Quality customer service
  • Client appointment bookings
  • Services and fee-structure
  • Communication flow
  • Office administration tasks
  • Information and records systems
  • Accuracy of information
  • Knowledge of the practice
  • Policies and procedures
  • Code of conduct
  • Preparing business documents
  • Updating client records
  • Routine financial activities
  • Cash control
  • Receipts
  • Stock levels / stockpiling
  • Ordering supplies
  • Waste management
  • Process and issue accounts
  • Receipts
  • Billing policies and procedures
  • Bulk Billing
  • Medicare cards
  • Electronic accounts
  • Paying accounts
  • Routine financial documents
  • Bookkeeping
  • Cash entries
  • Health care assistance
  • Using medical terminology
  • Written communication
  • Abbreviations
  • Surgery terminology
  • Drug names
  • Seek clarification
  • Routine tasks
  • Process referrals
  • Referral charges
  • Patient interactions
  • Working effectively
  • Work schedules / activity logs
  • Team goals
  • Mission and values statements
  • To do lists
  • Employer and employee rights
  • Contracts of employment
  • Anti-discrimination legislation
  • Health and safety legislation
  • Fair work act 2009 (Cth)
  • National employment standards
  • Regular staff meetings
  • Cost of meetings
  • Performance plans
  • KPI’s
  • Workplace diversity
  • Respect organisation culture
  • Abilities and boundaries
  • Feedback
  • Team goals
  • Supporting your team
  • Accepting help
  • Promote cooperation
  • Building productive relationships

Unit 6 - Maintain patient records

  • Patient records
  • Privacy legislation
  • Maintenance responsibilities
  • Roles and responsibilities
  • Induction and training
  • Policies and procedures
  • Performance reviews
  • Patient record-keeping
  • Accessing documented procedures
  • Access patient records
  • Facilitate patient visit
  • Confirm /Check patient details
  • Create new patient records
  • Health and safety legislation
  • Communication details
  • Filing systems
  • Colour coding
  • Chronological filing
  • Maintain records
  • Checks on patient files
  • Archiving patient files
  • Disposal schedule
  • Transfer patient files
  • Monitor and review role
  • Identify improvements
  • Continuous improvement cycle

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

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Payment Information

Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: c600124 Category:

Career Pathways

Future growth

Strong

Unemployment

Low

  • Dental Office Receptionist
  • Dental Office Administration Officer
 
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