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Certificate of Continuous Improvement

$499.00$799.00

Course Outline and Topics

Course Overview

Continual improvement of a business is possible with proactive leadership, management and accountability and when continuous improvement processes are linked to performance. This online professional development program will provide the skills and knowledge necessary to implement continuous improvement systems and processes for an organisation.

The Certificate of Continuous Improvement has an emphasis on using systems and strategies to actively encourage team participation in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. You will also discover how to manage continuous improvement systems and processes, analyse information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

On completion of this course, you will feel confident to successfully implement, manage, monitor and adjust continual improvement processes, systems and strategies for an organisation.

Course Structure

Unit 1 - Implement continuous improvement

  • Implement continuous improvement
  • PDCA Cycle
  • Strategic approach
  • Decision making styles
  • Facilitate continuous improvement
  • Communication
  • Quality control
  • Quality assurance
  • Total quality management
  • Mentoring and coaching
  • Monitor and review performance
  • Review progress
  • Customer service
  • Customer interactions
  • Complaints
  • Risk management
  • Improvements
  • Force field analysis

Unit 2 - Facilitate continuous improvement

  • Decision-making processes
  • Responsibility and initiative
  • Continuous improvement
  • Group decision-making model
  • Implementation
  • Action plans
  • Change and improvement processes
  • Mentoring and coaching
  • Training / team building
  • Capturing insights and experiences
  • Social software
  • Knowledge management systems
  • Systems management
  • Managing teams
  • Change management
  • SIPOCC model
  • Process mapping
  • Process flow charting
  • Resistance factors
  • Communication methods
  • Time wasters
  • System monitors and performance logs
  • Costs
  • Statistical Process Control (SPC)
  • Variations
  • Process capability
  • Consistency

Unit 3 - Plan and monitor continuous improvement

  • Improvement systems and processes
  • Organisational policy
  • Improving quality
  • Continuous improvement
  • PDCA cycle
  • Transformational change
  • Successful change
  • Problem identification
  • Communication on productivity
  • Developing competencies
  • Coaching and mentoring
  • Sustainable work places
  • Environmental management system (EMS)
  • Monitor and review performance
  • Evaluating process tools
  • Process -design
  • Customer needs and expectations
  • Production
  • Consistency
  • Costs
  • Customer complaints
  • Making recommendations
  • Selling the benefits
  • Risk management
  • Savings and productivity
  • Adopt a strategic approach
  • Decision making styles
  • Continuous improvement
  • Consultation mechanisms
  • Team feedback
  • Force field analysis
  • Affinity diagrams
  • Flow charts
  • Measuring performance

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Benefits

  • Become fully trained and improve your employment opportunities;
  • Recognised by employers as professional development;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • Interactive simulations for many programs;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate issued for your CV (hard copy provided);
  • Tax deductible in most cases* See your tax advisor.

Payment Information

Certificate Course

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SKU: C00326 Category:
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$499.00

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$799.00