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Certificate of Continuous Improvement


Course Outline and Topics

Course Overview

Continual improvement of a business is possible with proactive leadership, management and accountability and when continuous improvement processes are linked to performance. This online professional development program will provide the skills and knowledge necessary to implement continuous improvement systems and processes for an organisation.

The Certificate of Continuous Improvement has an emphasis on using systems and strategies to actively encourage team participation in the process, monitoring and reviewing performance, and identifying opportunities for further improvements. You will also discover how to manage continuous improvement systems and processes, analyse information to monitor and adjust performance strategies, and to manage opportunities for further improvements.

On completion of this course, you will feel confident to successfully implement, manage, monitor and adjust continual improvement processes, systems and strategies for an organisation.

Course Structure

Unit 1 - Implement continuous improvement

  • Implement continuous improvement
  • PDCA Cycle
  • Strategic approach
  • Decision making styles
  • Facilitate continuous improvement
  • Communication
  • Quality control
  • Quality assurance
  • Total quality management
  • Mentoring and coaching
  • Monitor and review performance
  • Review progress
  • Customer service
  • Customer interactions
  • Complaints
  • Risk management
  • Improvements
  • Force field analysis

Unit 2 - Facilitate continuous improvement

  • Decision-making processes
  • Responsibility and initiative
  • Continuous improvement
  • Group decision-making model
  • Implementation
  • Action plans
  • Change and improvement processes
  • Mentoring and coaching
  • Training / team building
  • Capturing insights and experiences
  • Social software
  • Knowledge management systems
  • Systems management
  • Managing teams
  • Change management
  • SIPOCC model
  • Process mapping
  • Process flow charting
  • Resistance factors
  • Communication methods
  • Time wasters
  • System monitors and performance logs
  • Costs
  • Statistical Process Control (SPC)
  • Variations
  • Process capability
  • Consistency

Unit 3 - Plan and monitor continuous improvement

  • Improvement systems and processes
  • Organisational policy
  • Improving quality
  • Continuous improvement
  • PDCA cycle
  • Transformational change
  • Successful change
  • Problem identification
  • Communication on productivity
  • Developing competencies
  • Coaching and mentoring
  • Sustainable work places
  • Environmental management system (EMS)
  • Monitor and review performance
  • Evaluating process tools
  • Process -design
  • Customer needs and expectations
  • Production
  • Consistency
  • Costs
  • Customer complaints
  • Making recommendations
  • Selling the benefits
  • Risk management
  • Savings and productivity
  • Adopt a strategic approach
  • Decision making styles
  • Continuous improvement
  • Consultation mechanisms
  • Team feedback
  • Force field analysis
  • Affinity diagrams
  • Flow charts
  • Measuring performance


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: C00326 Category:

Career Pathways

Future growth




  • Continuous Improvement Analyst
  • Continuous Improvement Officer
  • Continuous Improvement Associate
  • Project Coordinator
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $25/week
  • No credit checks required