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Certificate of Community Services and Professional Practice

$899.00$1,299.00

Course Outline and Topics

Course Overview

If you have a passion for helping others in your community this online professional development course will help launch your career as a Community Services Worker.

The Certificate of Community Services and Professional will provide you with the knowledge and skills to provide a range of programs, services and interventions for individuals, groups and the community.

In this online community services course, you will learn how to identify issues and develop cooperative processes to facilitate change and recognise and respond to crisis situations. You will also discover how communication builds relationships and to work in a person-centred way to facilitate the interests and rights of clients.

On completion of this course, you will be able to work in a range of contexts such as community-based organisations, residential services and outreach programs.

Course Structure

Unit 1- Facilitate the interests and rights of clients

  • Client interests, rights and needs
  • Overcoming barriers
  • Advocacy
  • Client referral
  • Community attitudes
  • SODAS decision-making process
  • Client meetings / phone calls
  • Client assessment
  • Negotiate and implement strategies
  • Identify barriers
  • Optimise outcomes for client
  • Confidentiality
  • Client rights and personal preferences
  • Duty of care
  • Supervisor consultation
  • Document of client contact
  • Risk management
  • Apply work practices
  • Code of ethics
  • Health and safety for workers
  • Legal and organisational requirements
  • Health professionals/specialists
  • Community support
  • Client complaints
  • Progress reviews
  • Special needs
  • Feedback
  • Staff competence

Unit 2 - Assess co-existing needs

  • Prepare for assessment
  • Assessment tools and processes
  • Systematic approach
  • Conducting assessments
  • Gather information on client
  • Practical aspects of assessment
  • Assessment and intake flow chart
  • Using information
  • Identify own limitations
  • Assistance from colleagues and experts
  • Job descriptions
  • Empowering the client
  • Listening
  • Questioning techniques
  • Complex, multiple and interrelated issues
  • Co-morbidity
  • Complex needs assessment tools
  • Urgency and eligibility
  • Risk management
  • Determine services required
  • Strengths-based perspective
  • Referral procedures
  • Evaluate service networks
  • Case plans
  • Service information
  • Client rights
  • Advocacy
  • Barriers to self-referral
  • Document outcomes
  • Communicate information
  • Confidentiality
  • Assessment feedback
  • Monitor successful outcomes

Unit 3 - Recognise and respond to crisis situations

  • Crisis situations
  • Signs of safety issues
  • Signs of abuse
  • Suicide risk factors / warning signs
  • Risk management
  • Grounds for concern
  • Safety concerns
  • Empathetic listening
  • Building relationships
  • Crisis situations
  • Assessing suicide risk
  • Safety and suicide plan
  • Emergency help / medical assistance
  • Making informed choices
  • Family and friends
  • Community services
  • Psychological assessments
  • Accurate documentation
  • Self-care strategies
  • Non-crisis situations
  • Mirror neurons
  • Burnout
  • Supervision and debriefing
  • Counselling qualifications

Unit 4 - Use communication to build relationships

  • Communicating with clients
  • Communication techniques
  • Building rapport
  • Characteristics to build rapport
  • Compromising behaviours
  • Active listening
  • Effective questioning
  • Respectful communication
  • Communication policies and protocols
  • Privacy and the law
  • Confidentiality
  • Codes of ethical conduct
  • Formal presentations
  • Checklists
  • PowerPoint presentations
  • Providing information
  • Workplace practices
  • Addressing communication needs
  • Hearing impairment
  • Cultural and linguistic diversity
  • Seeking help from others
  • Referral processes
  • Interpreter and translation services
  • Defusing conflict
  • Threatening behaviours
  • Responding to feedback
  • Hearing impairment
  • Cultural and linguistic diversity
  • Referral processes

Unit 5 - Work with diverse people

  • Social and cultural perspectives
  • Values and biases
  • Individual differences
  • Workplace diversity
  • Culture
  • Stereotyping
  • Beliefs
  • Impact/changes
  • Reflection
  • Modifying behaviour and attitudes
  • Personal and social awareness
  • Respecting diversity
  • Inclusiveness
  • Discrimination and EEO
  • Legislation
  • Accommodating diversity
  • Health and safety
  • Cultural safety
  • Traditions
  • Communication skills
  • Ethnocentrism
  • Workplace conflict
  • Resolving differences

Unit 6 - Work legally and ethically

  • Legal requirements /responsibilities
  • Policy and procedures
  • Legislation
  • Regulations
  • Statutory requirements
  • Staff qualifications / training
  • Staff client ratios
  • Code of ethics
  • Duty of care
  • Criminal acts
  • Pharmaceutical benefits
  • Abuse and neglect
  • Child protection
  • Compliance
  • Breaches of legislation
  • Ethical responsibilities
  • Monitoring standards
  • Ethical problems
  • Values and attitudes
  • Problem solving
  • Unethical conduct
  • Conflicts
  • Accepting gifts or incentives
  • Conflict of interest
  • Workplace improvements
  • Client complaints
  • Continuous improvement
  • PDCA cycle

Unit 7 - Develop and maintain networks and collaborative partnerships

  • Organisation performance
  • Achieving work relationships
  • Organisational and individual needs
  • Gaps in networks
  • Communication methods
  • Information gathering
  • Initiate relationships with professionals
  • Non-government agencies
  • Sharing information and resources
  • Networking
  • Maintain currency of information
  • Resource management systems
  • Identify networking opportunities
  • Plan integrated projects
  • Liaise with staff
  • Communication channels
  • Formal presentation
  • Law and ethics
  • Evaluate strengths and weaknesses
  • Maintain networks
  • Interactive networks
  • Consultation and feedback

Unit 8 - Reflect on and improve own professional practice

  • Reflect on own practice
  • Undertake self-evaluation
  • Social awareness
  • Solicit feedback
  • Personality traits
  • Independent learning
  • Goal skills
  • Seek feedback
  • Support networks
  • Changing marketplace
  • Specialist advice
  • Professional development
  • Research
  • Best practice
  • Benchmarking
  • Code of practice
  • Ethics
  • Effect of values, beliefs
  • Learning styles

Unit 9- Develop, facilitate and review all aspects of case management

  • Case management meetings
  • Decision making
  • Planning meetings
  • Recording
  • Client rights
  • Disability legislation
  • Define individual needs
  • Family needs and rights
  • Approach to case management
  • Facilitate client setting of goals
  • Rights of appeal
  • Case management plan
  • Facilitate case management
  • Complex and high risk situations
  • Anger
  • Anxiety
  • Critical incidents
  • Case review
  • Elements of negotiation
  • Client preparation for closure
  • Impact on the client and family

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

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Payment Information

Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: c889778 Category:

Career Pathways

Future growth

Strong

Unemployment

Low

  • Community Services Worker
  • Personal Care Worker
  • Support and Service Advisor Assistant
  • Personal Support Assistant

 

 
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$1,299.00