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Certificate of Coaching and Mentoring


Course Outline and Topics

Course Overview

Serving as a coach or mentor is an incredibly rewarding experience. As a learning tool in the workplace it can empower employees to grow, develop and learn new skills to achieve company goals.

The Certificate of Coaching and Mentoring is an online professional development course that will help participants to develop the skills to support and sustain improved performance by others.

In this coaching and mentoring course you will learn to develop a professional mentoring relationship with a learner, in particular an apprentice or trainee employed by, or undertaking work placement in, a workplace.

Designed to help you develop your mentoring and coaching skills, this coaching and mentoring course will teach you how to design and implement a coaching and mentoring program using adult learning principles and current coaching and mentoring methodologies.

On completion of this course you will feel empowered to act as a coach or mentor in the workplace or develop a coaching and mentoring program for an organisation.

Course Structure

Unit 1 - Coach others for success

  • Identify coaching needs
  • Identify coaching opportunities
  • Organise suitable time and place for coaching
  • Coaching format and communication
  • Check your understanding
  • Provide coaching to team member
  • Explain the purpose of coaching to team
  • Explain and demonstrate specific skills or processes
  • Knowledge, understanding and associated behaviours
  • Provide opportunities to practice new skills and ask questions
  • Check your understanding
  • Follow up on coaching experience
  • Assess ability to apply new learnt skills and knowledge
  • Review goals and provide feedback
  • Monitor progress of team members
  • Identify performance difficulties

Unit 2 - Mentor in the workplace

  • Mentoring relationships
  • The mentoring role
  • Coaching
  • Mentors
  • Ground rules
  • No fault process
  • Facilitate mentoring relationship
  • Develop confidence and respect
  • Building the relationship
  • Problem resolution
  • Personal and professional networks
  • Network importance
  • Non work-based networks
  • Guidance
  • Resolving differences
  • Conflict resolution styles
  • Monitor mentoring relationship
  • Feedback and reinforcement
  • Negotiate and manage closure
  • Effectiveness of mentoring
  • Benefits to protégé / mentee
  • Report outcomes
  • Traineeships and apprenticeship


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


5 Powerful Skills For Business Success

6 Careers That Are Good For You

Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Relationship Manager – Coaching and Mentoring
  • Human Resource Advisor
  • Life Coach
  • Includes 12 months access
  • Full up-front payment only