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Certificate of Claims Management and Workers Compensation


Course Outline and Topics

Course Overview

If you have people-skills, are highly motivated and organised, a career in claims management and workers’ compensation could be your calling. Your job may include assisting with claims management, rehabilitation and return-to-work programs.

Claims management and workers’ compensation specialists work for insurance companies, in health, motor vehicle, home, and other industries – to efficiently and effectively manage a portfolio of insurance claims.

The Certificate of Claims Management and Workers Compensation is an online professional development program that will provide you with the skills and knowledge required to assist with the management of workers’ compensation claims, rehabilitation and return-to-work programs.

Course Structure

Unit - Assist with claims management, rehabilitation and return-to-work programs

  • Claims management
  • Processing claims
  • Legal insurance requirements
  • Care for injured workers
  • Injury register
  • Rehabilitation providers
  • Nature of illness or injury
  • Preparing claim reports
  • Absence from work
  • Rehabilitation assistance
  • Successful rehabilitation
  • Return-to-work program
  • Consultation between all parties
  • Skills and experience of worker
  • Return to work planning
  • Job redesign process
  • Rehabilitation programs
  • Return-to- work program
  • Costs and impact on organisation
  • Retraining of worker
  • Evaluate programs
  • Feedback
  • Support for injured worker
  • Breaches of return-to-work program
  • WorkCover rights and obligations
  • Monitor return-work-programs


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Workers Compensation Claims Advisor
  • Compensation Claims Officer
  • Case Management
  • Claims Consultant
  • Includes 12 months access
  • Full up-front payment only