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Certificate of Child Protection and Case Management


Course Outline and Topics

Course Overview

Child abuse is a significant social issue in Australia. If you would like to make a difference in the lives of children and families, this online course will give you the opportunity to pursue entry-level positions in child protection.

The Certificate of Child Protection and Case Management is an online professional development program that will provide you with the skills and knowledge required to work effectively within a child protection practice framework.

In this course you will learn how to identify principles and practices relevant to a range of child protection work environments. You will learn to participate effectively as part of a child protection team, implementing safe work practices.

You will also learn how to work within a case management framework in child protection, where case plans are developed and managed to address specific client needs.  In addition, you will discover reflective practice and ultimately deepen your sectorial expertise within child protection

On completion of this course, you will feel confident to work within the community as an advocate and to provide appropriate entry-level support in the child protection and case management sector.

Course Structure

Unit 1 - Rights and safety of children and young people

  • National Quality Framework (NQF)
  • National Quality Standards (NQS)
  • Comply with lawful regulations
  • Duty of care
  • Boundaries of practice
  • Child-focused work practices
  • Custody orders
  • Apprehended Violence Order (AVO’s)
  • Authority to collect a child
  • Restraining orders
  • Supervision orders
  • Mandatory reporting
  • Care and protection orders
  • Appropriate responses and actions
  • Updating knowledge and skills
  • Policy changes
  • Confidentiality
  • Intervention objectives
  • Community resources
  • Personal safety
  • Dealing with stress
  • Confidentiality
  • Disclosure without consent
  • Indicators of abuse
  • Identify children at risk
  • Implement child protection procedures
  • Child protection procedures
  • Responding and handling disclosure
  • Record child information
  • Active listening and observation
  • Confidentiality
  • Cultural diversity
  • Highly vulnerable children
  • The Children’s Court
  • Indicators of child abuse
  • Family violence
  • Cycle of violence
  • Substance abuse
  • Mental illness
  • Disabilities
  • Attachment theory
  • Collecting information
  • Descriptions of injury
  • Reporting suspicions
  • Reporting incidents of abuse
  • Risk management
  • Ethical practices
  • Safeguard the rights of children
  • Equitable working conditions
  • Professional boundaries

Unit 2 - Work effectively in child protection

  • Quality care
  • Legal political and social framework
  • Legislative requirements
  • Roles and responsibilities
  • Reporting child abuse
  • Investigations and substantiations
  • Care and protection orders
  • Jurisdiction
  • Responding to notifications
  • Code of conduct
  • Personal values and attitudes
  • Risk management
  • Indicators of child abuse and neglect
  • Reporting concerns
  • Show respect and warmth
  • Lines of accountability
  • Consultations and explaining decisions
  • Client rights
  • Work-related stress
  • Relaxation techniques
  • Emergency situations
  • Ethical dilemmas
  • Emotional responses

Unit 3 - Work within a practice framework

  • History of child protection
  • Legislative requirements
  • Mandatory reporting
  • Government policies
  • Social environments
  • Risk and protective factors
  • Child abuse and neglect
  • Child protection teams
  • Professional networks
  • Initiatives and reforms
  • Signs of Safety framework
  • Best Interests Framework
  • National quality standards
  • Practising reflection
  • National Child Protection Framework
  • Developing and improving practice

Unit 4 - Undertake case management (child protection)

  • Assess client needs and risks
  • Develop assessment plan
  • Explain worker’s role and purpose
  • Prioritise relevant information
  • Support and prevention strategies
  • Intervention process
  • Client rights of appeal
  • Case plan management
  • Client strengths
  • Protective factors
  • Addressing client needs
  • Negotiate client goals
  • Roles and responsibilities
  • Contingency plans
  • Cultural considerations
  • Document case plan
  • Evaluation processes
  • Case review
  • Need for ongoing intervention
  • Complete reporting procedures
  • Supervisor consultation
  • Case conferences
  • Protection meetings
  • Identify purpose of conference
  • Establish agenda
  • identify key persons
  • Prepare client for meeting
  • Anticipate conflict
  • Facilitate conflict resolution
  • Identify participant needs
  • Prepare case history
  • Nominate chairperson and minute taker
  • Identify service providers
  • Inter-agency protocols / guidelines
  • nature of advocacy and support
  • Intervention and reason for referral
  • Negotiate client agreement
  • Representation on the client’s behalf
  • Confidentiality
  • Organisation policy and procedure
  • Evaluate client progress
  • Case closure
  • Achievement of case plan goals
  • Reasons for case closure
  • Advise parties of case closure
  • Implement case closure

Unit 5 - Work with children and young people with complex trauma and attachment issues

  • Sources of information
  • Gather accurate information
  • Cultural values
  • Child rearing practices
  • Active and passive listening
  • Physical development
  • Language development
  • Social and emotional development
  • Identify developmental status
  • Developmental issues
  • Behaviour disorders
  • Oppositional Defiant Disorder
  • Conduct disorder
  • Attachment theory
  • Indicators of trauma
  • Violence, abuse and neglect
  • Sexual abuse
  • Psychological emotional abuse
  • Neglect
  • Assessing vulnerability
  • Identify positive experiences
  • Stability, sensitivity and love
  • Exacerbate child’s trauma
  • Providing support
  • Coping strategies
  • Traumatic experience
  • Recurring trauma
  • Legislation and work role
  • Child protection


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Case Reviewers – Child Protection
  • Foster Care Case Management
  • Case Manager Assistant
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required