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Certificate of Change Management


Course Outline and Topics

Course Overview

Organisations face many changes, from launching new products to restructuring, and it’s the successful management of this change that ensures they remain competitive.

The Certificate of Change Management is an online professional development program that will explore the principles of organisational change and the role of leadership in managing change.

You will discover the different types of organisational change, the internal and external forces contributing to change within organisations, as well as the management tools and techniques required throughout the change cycle.

You will gain an understanding of why change management is important, and use effective change procedures and practices to overcome conflict and resistance to change so that organisational goals are achieved.

Many leadership models and techniques are also explored in this course to facilitate the change process, from conception to implementation. You will also gain the skills and knowledge required to lead and manage people, prepare performance plans, undertake a SWOT analysis and identify how innovation and creative problem solving can lead to successful organisational change.

On completion of this course you will feel confident to apply leadership and change management principles to implement strategies for organisational change success.

Course Structure

Unit 1 - Lead and manage organisational change

  • Strategic change needs
  • Goals and objectives
  • Budgeting/forecasting
  • Leading change
  • SWOT Analysis
  • Opportunities and threats
  • Review policies and practices
  • Innovation
  • Change management
  • Incremental change
  • Assess proposed changes
  • Risk management
  • Restructuring to support change
  • Costs and benefits
  • Managing change
  • Change management strategy
  • Sponsors and orchestrators
  • Change leaders
  • Stage of change
  • Beer’s Change Model
  • Nadler and Tushman’s Change Model
  • Kubler-Ross – The Change Curve
  • Education plan

Unit 2 - Provide leadership across the organisation

  • Organisation mission and goals
  • Objectives values and standards
  • Leadership across the organisation
  • Leadership roles
  • Good leaders/managers
  • Influence groups and individuals
  • Building trust and confidence
  • Maslow’s hierarchy of needs
  • Motivation
  • Leading teams
  • Effective leadership
  • Communication
  • Accountability
  • Professional competence
  • Ethical conduct
  • Leadership styles
  • Personal objectives
  • Work outcomes

Unit 3 - Managing change

  • New opportunities
  • Large and small changes
  • Incremental or transformational
  • Problems with change programs
  • Introducing change
  • Do’ and don’t when instigating change
  • Potential changes
  • Analyse change conditions
  • Opportunities and threats
  • Creativity
  • Continuous improvement
  • Making change work
  • Change and innovation
  • Staff incentives and training
  • Technical innovation
  • Product innovation
  • Innovation traps and pitfalls
  • Barriers to innovation
  • Poor leadership
  • Lack of resources
  • Poor communication
  • Lack of incentives
  • Change leadership
  • Change-focused cultures
  • Initiating and implementing change
  • Change agents
  • Ideas champions
  • Sponsors and orchestrators
  • Transitional management teams (TMT)
  • Forecasting
  • Risk management
  • Resistance
  • Benefits of change
  • Stages of change resistance
  • Encourage contribution
  • Stress and change
  • Monitoring and evaluation
  • Evaluation
  • Sharing information
  • Feedback
  • Celebrating success


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Change Management Consultant
  • Change Management Coordinator
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $25/week
  • No credit checks required