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Certificate of Business Management

$899.00$1,299.00

Course Outline and Topics

Course Overview

A successful business manager must be equipped with necessary business management strategies to motivate their team towards organisational goals. This essential knowledge is key to ensuring motivated staff and a thriving business.

The Certificate of Business Management will provide you with the skills and knowledge required to manage at a strategic level. You will learn how to manage quality customer service, budgets and financial plans, people and performance, operational planning and team effectiveness.

In this online business management course, you will also learn to manage financial operations, monitor and control finances, and review and evaluate the effectiveness of financial management processes. You will also discover how to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to business standards.

This professional development course also covers: staff performance, key result areas, key performance indicators, management coaching, operational plans, information management, continuous improvement systems and processes and how to encourage and support a learning environment.

On completion of this course, you will feel confident to facilitate all aspects of teamwork within an organisation, including management and leadership, developing team plans, and leading and facilitating teamwork.

Course Structure

Unit 1 - Manage operational plan

  • Operational plans
  • Resource requirements
  • Consultation processes
  • Key performance indicators (KPIs)
  • Contingency plans
  • Risk management
  • Develop a proposal
  • Plan approval
  • Activities and targets
  • Resource acquisition
  • HR policies and practices
  • Recruitment process
  • Choosing vendors
  • Acquisition of resources and services
  • Operational performance
  • Review performance systems
  • Progress reports
  • Profit expectations
  • Productivity standards
  • Budget and financial information
  • Gap analysis
  • Fishbone diagram
  • Coaching and mentoring programs
  • Training sessions
  • Variations to operational plans
  • Traffic light scoring system
  • Under-performance
  • Gap analysis
  • Fishbone diagram
  • Coaching and mentoring

Unit 2 - Undertake project work

  • Access project scope
  • Project management
  • Force field analysis
  • Project parameters
  • Project management tools
  • Gantt charts
  • Critical Path Method
  • Project tools and software
  • Logistics Support Analysis
  • Cost schedule control systems
  • Formulate risk management
  • Work health and safety
  • Risk assessment matrix
  • Implementing risk controls
  • Health and safety legislation
  • Develop project budget
  • Indirect, hidden and overlooked costs
  • Coaching and mentoring
  • Record keeping systems
  • Integrity
  • Accuracy
  • Records registration
  • Monitoring resources
  • Monitoring finances and quality
  • Achieve project deliverables
  • Review project

Unit 3 - Develop a workplace learning environment

  • Create learning opportunities
  • Formal and informal learning activities
  • Learning organisations
  • Organisational skills audit
  • Training Needs Analysis (TNA)
  • The DACUM model
  • The competency rating model
  • Learning plans / styles
  • Performance management
  • Diversity
  • Individual needs
  • Facilitate and promote learning
  • Sharing skills and knowledge
  • Barriers to learning
  • Competency standards / assessment
  • Technical standards
  • High-performance learners
  • Methodologies to share learning
  • 20 ways to motivate employees
  • 3D Mod network
  • Recognise and reward employees
  • Kirkpatrick’s evaluation model measure
  • Evaluate training success
  • Future training improvements
  • Verbal and written feedback
  • Document competencies

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Unit 4 - Manage budgets and financial plans

  • Plan financial management approaches
  • Prepare budgets and financial reports
  • Business planning
  • Contingencies
  • What is a budget?
  • Why should budgets be monitored?
  • Responsibility accounting
  • Performance evaluation
  • Budgeting steps
  • Types of budgets
  • Developing cost consciousness
  • Systems and training
  • Monitor and control finances
  • Cash flow budgets
  • The cash flow cycle
  • Debtors
  • Cost analysis and reporting
  • Break even analysis
  • Fixed costs
  • Profit and loss reports
  • Financial cost analysis
  • Record keeping systems
  • Reviews and improvements

Unit 5 - Manage people performance

  • Resources and resource management
  • Allocate work
  • Consultation
  • Develop work plans
  • Performance management
  • Action plans
  • Project plans
  • Financial monitoring
  • Customer service
  • Key performance indicators
  • Risk assessment
  • Assess performance
  • The balanced scorecard
  • 360 degree evaluation
  • Organisation protocols and timelines
  • Follow up
  • Providing feedback
  • Recognition and acknowledgement
  • Equity, goal and motivation theory
  • Delegation
  • Training and development
  • Counselling
  • Managing poor performance
  • Provide coaching
  • Performance improvement
  • Progressive discipline
  • Warnings
  • Terminating staff
  • Unfair dismissal legislation

Unit 6 - Manage quality customer service

  • Customer-driven organisations
  • Identifying customer needs
  • Customer service planning
  • Changing customer needs
  • Market research
  • Demographic and psychographic factors
  • Markets
  • Budgeting and forecasting
  • Target markets
  • Market segments
  • Data analysis
  • Factor and cluster analysis
  • External trends
  • Product service bundles
  • Value proposition
  • Product benefits
  • Product/service delivery
  • Business and strategic plans
  • Effective resource management
  • Constraints
  • Consumer profiling
  • Managing and monitoring performance
  • Customer service training
  • Leadership and supervision
  • Coaching and mentoring
  • Monitoring strategies
  • Feedback and complaints
  • Problem solving

Unit 7 - Manage an information or knowledge management system

  • Management systems
  • Personnel needs
  • IM or KM systems
  • Secure resources
  • Help desks
  • Facilitate learning activities
  • Cultural change
  • Policies and procedures
  • Effectiveness of learning activities
  • Transfer of learning
  • Manage use of IM or KM system
  • Policies and procedures
  • Security of system
  • Policies
  • Implementation issues
  • Integration and alignment
  • Fishbone diagram
  • Brain storming
  • Manage contingencies
  • Review use of IM or KM system
  • Analyse effectiveness
  • SWOT analysis
  • Quality circles
  • Review business and operational plan
  • System improvements

Unit 8 - Plan and monitor continuous improvement

  • Improvement systems and processes
  • Organisational policy
  • Improving organisation quality
  • Continuous improvement processes
  • PDCA cycle
  • Types of change
  • Transformational change
  • Successful change
  • Problem identification
  • Communication on productivity
  • Develop individual competencies
  • Coaching and mentoring
  • Sustainable work places
  • Environmental management system (EMS)
  • Monitor and review performance
  • Identify improvement
  • Global information systems
  • Evaluating process tools
  • Process -design
  • Customer needs and expectations
  • Production
  • Consistency
  • Costs
  • Customer complaints
  • Making recommendations
  • Selling the benefits
  • Risk management
  • Opportunities for improvement
  • Savings and productivity
  • Adopt a strategic approach
  • Decision making styles
  • Continuous improvement
  • Consultation mechanisms
  • Team feedback
  • Communication outcomes
  • Data collection
  • Using performance data
  • Force field analysis
  • Affinity diagrams
  • Flow charts
  • Measuring performance
  • Evaluation tools
  • Benchmarking
  • Record keeping

Unit 9 - Lead and manage team effectiveness

  • Team performance plan
  • Team purpose
  • Roles and responsibilities
  • Types of teams
  • Workplace culture
  • High performance organisations
  • Optimal team deployment
  • Role of the team
  • Performance plans
  • Goals and team performance
  • SMART goals
  • Team performance curve
  • Stages of team development
  • Facilitate team cohesion
  • Team participation
  • Policies and procedures
  • Ownership of work
  • Filling roles
  • Charles’ theory
  • Skills mapping
  • Teamwork processes
  • Team feedback
  • Reward achievements
  • The feedback sandwich
  • Address issues and concerns
  • Facilitate teamwork
  • Increase team participation
  • Resolve work performance problems
  • Managing poor performance
  • Performance counselling
  • Resolving team conflict
  • Effective team leaders
  • Leaders as facilitators
  • Liaise with stakeholders
  • Stakeholder communication
  • Team communication
  • Communicate issues and concerns
  • Resolving issues
  • Resolving conflict

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

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Benefits

  • Become fully trained and improve your employment opportunities;
  • Recognised by employers as professional development
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • Interactive simulations for many programs;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate issued for your CV (hard copy provided);
  • Tax deductible in most cases* See your tax advisor.

 

Payment Information

Certificate Course

,

Career Pathways

Future growth

Strong

Unemployment

Low

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