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Certificate of Business Administration

$899.00$1,299.00

Course Outline and Topics

Course Overview

Are you ready to launch your career as business administration manager? Whether you work in administration or want to change careers, this online professional development course will give you the confidence to pursue a career in business administration.

The Certificate of Business Administration is designed to provide graduates with the knowledge and skills required to understand and carry out all tasks relating to business administration. You will learn how to successfully lead and manage a team, facilitate business document design and development and communicate with a range of internal and external clients.

This business administration course will teach you to develop workplace policy and procedures and undertake project work. You will also explore how to manage an information or knowledge management system, schedule appointments and diarise for personnel within an organisation.

On completion of this course, you will feel empowered to manage, organise and maintain all business administrative tasks for a professional workplace.

Course Structure

Unit 1 - Manage personal work priorities and professional development

  • Personal work goals
  • Qualities of manager/leaders
  • Modelling behaviours
  • The balanced scorecard
  • Strategic and operational plans
  • Efficiency vs effectiveness
  • Managing paperwork
  • Effective filing processes
  • Flexibility
  • Measuring personal performance
  • Weekly planning
  • Technology
  • Work/life balance
  • Development opportunities
  • Networking
  • Mentoring

Unit 2 - Undertake project work

  • Access project scope
  • Project management
  • Force field analysis
  • Project parameters
  • Gantt charts
  • Critical Path Method
  • Project tools and software
  • Logistics support analysis
  • Cost schedule control systems
  • Risk management
  • Work health and safety
  • Health and safety legislation
  • Develop project budget
  • Indirect, hidden and overlooked costs
  • Coaching and mentoring
  • Integrity
  • Accuracy
  • Records registration
  • Monitoring resources
  • Monitoring finances and quality
  • Achieve project deliverables
  • Review project

Unit 3 - Promote innovation in a team environment

  • Maximise innovation
  • Reflect on team achievements
  • Teams potential
  • Cross fertilising ideas
  • Building or enhancing the team
  • Team cohesion
  • Agree on effective ways of working
  • Ground rules for the team
  • Agree on responsibilities
  • Co-ordinate tasks
  • Diversity
  • Thinking, challenging and collaboration
  • Delegation
  • Support and guide colleagues
  • Role modelling innovation
  • Discuss and explore ideas
  • E Demmings PDCA Cycle
  • Reflect on activities and opportunities
  • Review team processes
  • Feedback
  • Innovative challenges
  • Types of innovation
  • Continuous improvement
  • Celebrate successes

Unit 4 - Manage quality customer service

  • Customer-driven organisations
  • Customer needs
  • Customer service planning
  • Market research
  • Demographic and psychographic factors
  • Budgeting and forecasting
  • Target markets
  • Market segments
  • Data analysis
  • Factor and cluster analysis
  • External trends
  • Product service bundles
  • Value proposition
  • Product benefits
  • Product/service delivery
  • Business and strategic plans
  • Resource management
  • Constraints
  • Consumer profiling
  • Managing and monitoring performance
  • Customer service training
  • Leadership and supervision
  • Coaching and mentoring
  • Complaints
  • Problem solving

Unit 5 - Manage meetings

  • Meeting preparation
  • Developing an agenda
  • Goals and objectives
  • Successful formal meetings
  • Meeting procedures
  • Style and structure of meetings
  • Meeting structures / protocols
  • Time and comfort
  • Agendas
  • Meeting papers and documentation
  • Conducting meetings
  • Chairing meetings
  • Meeting roles
  • Encouraging active participation
  • Ethics, legislation and codes
  • Minute taking
  • Transcribing meeting notes
  • Distributing minutes

Unit 6 - Plan and implement administrative systems

  • Administration systems
  • Quotations / tenders
  • Organisation policies and procedures
  • Implementation strategies
  • Action plans
  • Staff participation
  • Communication procedures
  • Staff training
  • Induction
  • Evaluation
  • Monitor administration systems
  • Modifications to meet changing needs

Unit 7 - Develop workplace policy and procedures for sustainability

  • Workplace sustainability policy
  • Business environment
  • Ethical business practice
  • Plan and develop policy
  • Consult stakeholders
  • Suppliers / supply chain
  • The 3R’s
  • Life cycle management
  • Impact analysis
  • PERT technique
  • Calculating project costs
  • Business planning
  • SMART goals
  • Environmental management plans
  • Workplace sustainability policy
  • Implement workplace sustainability policy
  • Gather information
  • Assess design elements
  • Communicating and implementing
  • ISO 14000
  • Implementation
  • Problem-solving cycle
  • Brainstorming
  • Cause and effect diagram
  • Flow charting
  • Policy deployment
  • Environmental management systems (EMS)
  • Records management
  • Review workplace sustainability policy implementation
  • Investigate successes
  • Monitoring and evaluation
  • Data collection and analysis tools
  • Supporting sustainability
  • The management role
  • Compliance and best practice

Unit 8 - Lead and manage team effectiveness

  • Team performance plan
  • Team purpose, roles responsibilities and accountabilities
  • Types of teams
  • Workplace culture
  • High performance organisations
  • Optimal team deployment
  • Role of the team
  • Performance plans
  • Goals and team performance
  • Team performance curve
  • Stages of team development
  • Facilitate team cohesion
  • Team participation
  • Ownership of work
  • Filling roles
  • Charles’ theory
  • Skills mapping
  • Teamwork processes
  • Reward individual and team achievements
  • The feedback sandwich
  • Address issues and concerns
  • Facilitate teamwork
  • Increase team participation
  • Managing poor performance
  • Performance counselling
  • Conflict resolution
  • Effective team leaders
  • Leaders as facilitators
  • Liaise with stakeholders
  • Stakeholder communication
  • Team communication
  • Communicate issues and concerns

Unit 9 - Manage an information or knowledge management system

  • Management systems
  • IM or KM systems
  • Secure resources
  • Help desks
  • Facilitate learning activities
  • Cultural change
  • Effectiveness of learning activities
  • Transfer of learning
  • Manage use of IM or KM system
  • System security
  • Policies
  • Integration and alignment
  • Fishbone diagram
  • Manage contingencies
  • Review use of IM or KM system
  • Analyse effectiveness
  • SWOT analysis
  • Quality circles
  • Review business and operational plan
  • System improvements

Unit 10 - Manage business document design and development

  • Organisation document types
  • Supporting documents
  • Design and production
  • Support resources
  • Common business documents
  • Budget and technology requirements
  • Formats and templates
  • Document style and layout
  • Templates and macros
  • Readability and functionality
  • Employee feedback
  • Technical software functions
  • Linking data
  • Spelling and grammar
  • Circulate name and store master files
  • Action plan for improvements

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

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Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
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Career Pathways

Future growth

Strong

Unemployment

Low

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