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Certificate of Business Administration – Virtual Assistant


Course Outline and Topics

Course Overview

If working from home or traveling while earning an income is appealing to you, the flexibility offered by becoming a virtual administrative assistant is ideal. This online professional development course is designed to help you launch your career as a virtual assistant.

The Certificate of Business Administration – Virtual Assistant will take you through the process of starting your own business and provide you with the tools and techniques that are required to be successful as a virtual assistant.

In this online virtual assistant course, you will hone your communication and organizational skills, learn how to manage multiple tasks and gain a range of business skills designed to help you succeed as a virtual assistant. You will also undertake business planning, develop your services and pricing and learn how to successfully market your virtual assistant business.

On completion of this course, you will feel confident to launch your own virtual assistant business in administration.

Course Structure

Unit 1- Develop keyboarding speed and accuracy

  • Touch typing techniques
  • Keyboard techniques
  • Using the keyboard
  • Identify and develop keyboard skills
  • Speed and accuracy
  • Use safe work practices
  • Ergonomic requirements
  • Workstations
  • Health and safety (OHS)
  • Mouse buttons and operations
  • Alpha keys and numeric keypad
  • Word screen
  • The ribbon
  • Quick access toolbar
  • Creating a new document
  • Document enhancement
  • Check accuracy
  • Proofread document
  • Correct document
  • Check spelling and grammar
  • Proofreading documents
  • Errors and corrections
  • Typing Test Standard: AS2708-2001.

Unit 2 - Write complex documents

  • Document planning
  • Business letters and documents
  • Purpose and audience
  • Format & communication
  • Categories and logical sequence
  • Structure and content
  • Action plan
  • Draft text
  • Graphics and graphs
  • Non-discriminatory language
  • Gender-based language
  • Non-english speaking
  • Plain english
  • Personal and impersonal writing
  • Report formats
  • Complex reports
  • Writing an outline
  • Check grammar spelling and style
  • Accuracy and punctuation
  • Acronyms
  • Capitals
  • Draft approval
  • Revisions in final copy
  • Design document
  • Page layout
  • Citing sources
  • Quoting, paraphrasing and plagiarising
  • Copyright permission
  • Author-date (Harvard) system
  • Ergonomic factors

Unit 3 - Organise personal work priorities and development

  • Organise work schedule
  • Goals
  • Flexibility
  • Efficiency vs effectiveness
  • Planning
  • Monitor own work performance
  • Work standards
  • Legislation
  • Process capability
  • Continuous improvement
  • Personal skill development
  • Technical job skills
  • Interpersonal skills
  • Conceptual skills
  • Receiving feedback

Unit 4 - Design and produce business documents

  • Select and prepare resources
  • Select technology and software
  • Select layout, format and style
  • Basic design principles
  • Design document
  • Open and generate file
  • Short cut keys
  • Function keys
  • Word screen
  • The ribbon
  • Quick access toolbar
  • Formatting tools
  • Font group
  • Format painter
  • Text alignment
  • Paragraph spacing
  • Shading and borders
  • PowerPoint
  • Using wizards
  • Produce document
  • Microsoft applications
  • Page layout
  • Formatting
  • Fields
  • Bullets and numbers
  • Headers and footers
  • Themes and styles
  • Creating tables
  • Object linking and embedding
  • Clipart and text wrapping
  • Inserting shapes
  • Charts and graphs
  • Mail merge
  • Check produced document
  • Store and save
  • USB devices
  • Help desks and user manuals
  • Finalise document
  • Proofread document
  • Use thesaurus
  • Check spelling and grammar
  • Make modifications
  • Name and store
  • Organisational requirements
  • PDF file format
  • Print and present

Unit 6 - Virtual Assistant Business

  • Virtual assistant services
  • Setting up your virtual office
  • Virtual assistant tools
  • Virtual assistant organisations
  • SEO for your business
  • Developing your services
  • Specialisations
  • Pricing
  • Marketing your services
  • Social media marketing
  • Workflow
  • Time management


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

One (1) Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.


Day in The Life of A Virtual Assistant

How Can Online Business Courses Help You With Your Start-Up Business?

Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Virtual Assistant
  • Email Marketing Manager
  • Transcriptionist
  • Social Media Specialist
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required