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Certificate of Medical Business Administration

$899.00$1,299.00

Course Outline and Topics

Course Overview

Are you ready to launch your career as practice manager? Whether you currently work in a medical setting or want to change careers, this online professional development course will give you the confidence to pursue a career in medical administration.

The Certificate of Medical Business Administration is designed to provide graduates with the knowledge and skills required to understand and carry out all tasks relating to business administration and practice management in a medical setting.

You will learn to carry out routine tasks and communicate with a range of internal and external clients in a medical environment; and to use appropriate advanced medical terminology.  You will also learn how to provide advice to patients regarding fee structures and process referrals, and to prepare and process medical accounts for a range of patients.

This medial business administration course also explores how to manage and maintain patient records within an existing medical records management system and to manage appointments and diaries for personnel within an organisation.

On completion of this course, you will feel confident to organise and maintain the business aspects of a professional medical practice.

Course Structure

Unit 1 - Manage health billing and accounting system

  • Records management
  • Payment requirements and options
  • Medicare
  • Bulk billing
  • Reciprocal health care agreements
  • Private insurance
  • VET affairs
  • Patient information
  • Issuing and payment of accounts
  • DVA entitlements
  • Workers compensation
  • Motor vehicle accident claims
  • Flow charts and Gantt charts
  • Staff training and support
  • Debt recovery strategies
  • Debt tolerance
  • Tracking unpaid accounts
  • Debt collection role
  • Collection calls
  • Letter of demand
  • Legal action
  • Systems life cycle mode;
  • Information and data requirements
  • Reconcile Medicare payments
  • Creating patient records
  • Record distribution
  • Profit and loss statements
  • Law and ethics
  • Cash flow budgets

Unit 2 - Interpret and apply medical terminology

  • Receive and interpret medical terminology
  • Pronunciation
  • Medical words
  • Eponyms
  • Major human body systems
  • Illness, injuries and medical conditions
  • Investigations and procedures
  • Medical equipment and instruments
  • Medications
  • Specialist medical practitioners
  • Hospital departments
  • Checklists
  • Abbreviations
  • Dr’s abbreviations
  • Policies and procedures
  • Medical dictionary
  • Routine tasks
  • Ordering and receiving goods
  • Surgery types / terminology
  • Drug names
  • Surgical procedure references
  • Produce draft for verification

Unit 3 - Maintain patient records

  • Responsibility for patient record
  • Privacy legislation
  • Record maintenance responsibilities
  • Roles and responsibilities
  • Induction and training
  • Policies and procedures
  • Performance reviews
  • Procedures for patient record-keeping
  • Accessing documented procedures
  • Unclear procedures
  • Access patient records
  • Facilitate patient visit
  • Confirm /Check patient details
  • Create new patient records
  • Health and safety legislation
  • Communication details
  • Check records following patient visit
  • Store patient records
  • Filing systems
  • Colour coding
  • Chronological filing
  • Maintain records
  • Checks on patient files
  • File movement register
  • Archiving patient files
  • Disposal schedule
  • Archiving digital records
  • Transfer patient files
  • Monitor and review role
  • Review own role
  • Identify improvements
  • Continuous improvement cycle

Unit 4 - Apply the principles of confidentiality, privacy and security within the medical environment

  • Accepted codes of conduct
  • Work approved by health practitioner
  • Legislation
  • Policies and procedures
  • Medical terminology
  • Complete tasks in a timely manner
  • Clarify unclear procedures
  • Treat patients and colleagues with respect
  • Act with honest and integrity
  • Conflict of interests
  • Communication discretion
  • Privacy legislation
  • Australian privacy principles (APPs)
  • Preparing patient records
  • Dealing with family/ friends
  • Power of attorney
  • Report infectious diseases
  • Security procedures
  • Secure patient records
  • Record formats
  • Storage and security
  • Drugs and equipment storage
  • Health and safety

Unit 5 - Manage patient record-keeping system

  • Patient record-keeping systems
  • Policies and procedures
  • Legislative requirements
  • Record keeping processes
  • Communication to personnel
  • System operations
  • Roles and responsibilities
  • Job descriptions
  • Induction training
  • Operation of patient records system
  • Maintain patient records
  • Medical coding
  • Staff training
  • System efficiency
  • Integrity of patient records
  • Security of patient records
  • Confidentiality of patient records
  • Transferring records authorisation
  • Archiving records
  • Improve patient records system
  • Monitor and review
  • Identify improvements
  • Implement approved recommendations
  • Deliver staff training

Unit 6 - Prepare and process medical accounts

  • Identify patient fee schedule
  • Advising patients of fee schedule
  • Medical benefits scheme (MBS)
  • Australian Medical Association (AMA)
  • MBS and AMA item numbers
  • Entitlements and rebates
  • Medicare benefits
  • Medicare card
  • Medicare forms
  • Medicare rebates and safety net
  • Bulk billing
  • Reciprocal health care agreements
  • Service not covered by Medicare
  • Other entitlement programs
  • Legislation
  • Communication skills
  • Schedule medical appointments
  • Health and safety legislation
  • Procedures and policies
  • Scheduling appointments
  • Check referrals to ensure validity
  • Follow correct procedures
  • Referral procedures and validity
  • Filing referral letters
  • Billing policies and procedures
  • Patient information and confidentiality
  • Issuing and payment of accounts
  • Bulk Billing
  • Private accounts
  • Eligible for medicare rebate
  • Electronically generated accounts
  • Account and billing documentation
  • Department of Veterans affairs (DVA)
  • DVA manual and electronic claiming
  • Workers compensation
  • Motor vehicle accident claims (CTP)
  • Process accounts
  • Receive and document payments
  • Issuing receipts
  • Cash payments
  • Receipting methods
  • Combined account / receipt
  • Reconciling medicare payments
  • Overdue / unpaid accounts
  • Storing financial records

Unit 7 - Administer a practice

  • Maintain administrative systems
  • Perform routine tasks
  • Maintain information system
  • Maintain practice and office equipment
  • Maintain safety supplies’
  • Communication between staff and client
  • Policies and procedures
  • Staff compliance
  • Operational procedures
  • Minimise wastage
  • Establish administration systems
  • Present a professional image
  • Financial administration
  • Complete financial/business activities
  • Record keeping duties
  • Accounts receivable
  • Calculating GST
  • Banking procedures
  • Payroll
  • Asset registers
  • Fringe benefits tax (FBT)
  • Debtors and creditors
  • Financial forecasts
  • Bank reconciliations
  • Costing procedures
  • Petty cash
  • Stock records
  • Financial reports
  • Ledger accounts
  • Cash flow forecasts
  • Budget reports
  • Profit and loss statements
  • Taxation documentation
  • Practice management strategies
  • Practice compliance
  • Daily procedures
  • Confidentiality
  • Marketing strategies
  • Advertising
  • Promotional materials
  • Public relations
  • Pricing strategies
  • Staff meetings
  • Storage and stock rotation
  • Waste disposal
  • Anti-discrimination legislation
  • Equal employment legislation
  • Business registration
  • Taxation
  • Recruiting and retaining staff
  • HR strategies
  • Payroll files
  • Performance management
  • Training and assessment
  • Health and safety
  • Managing payroll and employee records
  • Diversity guidelines

Unit 8 - Manage a practice

  • Establish the practice
  • Prepare business plan
  • Vision statement
  • Business goals and objectives
  • Legal requirements
  • Statutory and regulatory compliance
  • Budget forecasts
  • Management strategies
  • Marketing strategies
  • Resources
  • Staffing requirements
  • Specialist services
  • Child safe and friendly requirements
  • Policies and procedures
  • Contractual and legal policies
  • Operational policies
  • Development of policies
  • Financial management procedures
  • Managing the finances
  • Financial business plan
  • Financial performance
  • Budget forecast
  • SWOT analysis
  • Insurance and risk management
  • Investment return
  • Establish financial systems
  • Record business transactions
  • Financial documentation
  • Budget reports
  • Practice management strategies
  • Implement operational strategies
  • Implement marketing strategies
  • Promotional and public relations
  • Pricing strategies
  • Advertising, publicity and media relations
  • Plan and manage meetings
  • Monitor stock levels and supplies
  • Classify stock by risk
  • Inventory control systems
  • Personnel management strategies
  • Support strategies to support staff
  • Professional support
  • Personal and professional goals
  • HR strategies
  • Statutory requirements
  • Personnel documentation
  • Performance reviews
  • Time management
  • Stress management
  • Health and safety
  • Manage payroll and employee records
  • Position descriptions
  • Manage diversity

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Benefits

  • Become fully trained and improve your employment opportunities;
  • Recognised by employers as professional development;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • Interactive simulations for many programs;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate issued for your CV (hard copy provided);
  • Tax deductible in most cases* See your tax advisor.

Payment Information

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$1,299.00