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Certificate of Barista and Café Service

$599.00$899.00

Course Outline and Topics

Course Overview

Do you have a love of coffee and a friendly personality? If so, you are a perfect candidate for this professional development course.  This online program will help you launch your career as a barista and gain the skills required to work in a café, coffee shop, restaurant, bar or other food establishment.

The Certificate of Barista and Café Service will teach how to extract and serve espresso coffee beverages using commercial espresso machines. You will also learn how to advise customers on coffee, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines.

You will also learn how to communicate effectively with and provide quality service to both internal and external customers in a café setting.  In addition, you will learn how to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses, including following predetermined organisational procedures and identifying and controlling food hazards.

On completion of this course, you will feel confident to work in café environment as a barista and food service provider.

Course Structure

Unit 1 - Use hygienic practices for food safety

  • Hygienic practices
  • Organisational hygiene procedures
  • Policies and procedures
  • Report unsafe practices
  • Food hazards
  • Hazard analysis
  • Remove hygiene hazard
  • Contaminated food and garbage
  • Reporting workplace hazards
  • Personal health issues
  • Reporting food contamination
  • Prevent food contamination
  • Clean clothing
  • Personal protective clothing PPE
  • Approved bandages and dressings
  • PPE signs
  • Preventing food contamination
  • No touch techniques
  • Unhygienic personal contact
  • Hygienic cleaning practices
  • Preventing cross-contamination
  • Hand washing

Unit 2- Prepare and serve espresso coffee

  • Organise coffee workstation
  • Coffee service
  • Efficient workflow
  • Prepare equipment
  • Espresso machines
  • Group handle
  • Grinder
  • Grind coffee beans
  • Clean equipment
  • Provide recommendations
  • Types of beverages
  • Variations
  • Develop coffee knowledge
  • Tamping tool
  • Spent coffee grounds
  • Resolve or report issues
  • Extraction faults
  • Texture milk
  • Required temperature
  • Combine foam and milk
  • Serve espresso beverages
  • Presentation
  • Clean equipment

Unit 3 - Barista Basics

  • Preparing for Service
  • Mis en place
  • Coffee history
  • Coffee bean types
  • Harvesting beans
  • Fair trade coffee
  • Product knowledge
  • Coffee products / blends
  • Grinding
  • Coffee making terminology
  • Coffee machines
  • Espresso extraction
  • Levelling and tampering
  • Brewing
  • Operational considerations
  • Espresso problems / faults
  • Problem identification
  • Frothing and texturing milk
  • Coffee presentation
  • Glassware and crockery
  • Purchasing decisions
  • Coffee accompaniments
  • Marketing the product or business
  • Machine maintenance
  • Cleaning schedule

Unit 4 - Provide service to customers

  • Customer communication
  • Listening and questioning
  • Barriers to communication
  • Deliver service
  • Personal presentation
  • Customer service policies
  • Professional standards
  • Organisational requirements
  • Customer rapport
  • Customer needs and expectations
  • Good customer service
  • Product knowledge
  • Special needs customers
  • Customer feedback
  • Resolving complaints
  • Additional levels of service
  • Cross-selling and up-selling
  • Under-selling
  • Illegal and unethical practices
  • Customer service practices

Unit 5 - Process financial transactions

  • Size of floats
  • Process customer payments
  • Cash
  • Paid out
  • Refunds
  • Foreign currency
  • Exchanging currency
  • Petty cash
  • Personal, bank and travellers’ cheques
  • Electronic travel money
  • Advance deposits and payments
  • Charge cards
  • Checking card validity
  • Vouchers
  • Business charges
  • Records of transactions
  • Debit and credit posting
  • Reconcile takings
  • Details of sales / payments
  • Breakdown readings
  • Financial discrepancies

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.
 

Payment Information

Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
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$599.00

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  • $150 deposit
  • $30/week
  • No credit checks required

$899.00