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Certificate of Lifestyle Support


Course Outline and Topics

Course Overview

Are you a people person? Have you always dreamed of a career working as a Lifestyle Support Worker? If so, this course is ideal for you.

The Certificate of Lifestyle Support is a professional development program that will prepare you for challenging and rewarding roles, such as Support Worker or Personal Care Assistant, in the community and disability services sector.

In this lifestyle support course you will learn how to provide person-centred care and individualised support. You will discover how to support independence and wellbeing, follow safe work practices, support community participation and facilitate the empowerment of your clients.

On completion of this course you will feel confident to pursue lifestyle support roles in the community and disability services industries.

Course Structure

Unit 1 - Provide individualised support

  • Individualised plans
  • Worker job descriptions
  • Treatment plans
  • Basic human rights
  • Promoting independence
  • Making informed decisions
  • Support activities
  • Trusting relationships
  • Determine person’s preferences
  • Required equipment
  • Supporting the family/carer
  • Dignity of risk
  • Safe and healthy environment
  • Safety inspections
  • Hierarchy of control
  • Maintain dignity and privacy
  • Support services
  • Social support programs
  • Plan modifications
  • Achievement of goals
  • Modifications to plans
  • Reporting and documentation
  • Risk management
  • Palliative care nursing
  • Law and ethics

Unit 2- Support independence and wellbeing

  • Social, cultural and spiritual differences
  • Religious beliefs
  • Values and attitudes
  • Individual needs and rights
  • Legislation
  • Participation in decision-making
  • Work for clients with a disability
  • Respect a person’s identity
  • Physical appearances
  • Activity participation
  • Promoting independence
  • Identify self-care capacity
  • Complaints / problems
  • Utilising strengths
  • Maintaining client records
  • Maintaining independence
  • Client’s skills and competence
  • Supporting physical wellbeing
  • Healthy lifestyles
  • The Abbey Pain Scale
  • Risk management
  • Emotional and psychological needs
  • Empowering a client
  • Erikson’s eight life stages
  • Financial issues
  • Mental health
  • Resilience
  • Abuse or neglect
  • Depression
  • Domestic violence
  • Sexual abuse
  • Psychological and emotional abuse
  • Reporting abuse

Unit 3- Communicate and work in health or community services

  • Effective communication
  • Non-verbal communication
  • Body language
  • Characteristics of respect
  • Motivational interviewing (MI)
  • Clear communication
  • Summarise conversation
  • Responding to requests
  • Active listening
  • Exchanging information
  • Cultural and diverse clients
  • Service delivery
  • Clarify timeframes
  • Clarify lines of communication
  • Links between community and health services
  • Conflict resolution
  • Law and ethics
  • Administration processes
  • Workplace documents
  • Continuous improvement
  • Skills development

Unit 4 - Follow safe work practices for direct client care

  • Safe work practices and procedures
  • Standard codes of practice
  • Accidents and emergencies
  • Reporting hazards
  • Potential hazards
  • Behaviours of concern
  • Risk reduction strategies
  • Workplace violence audit
  • Policies and procedures
  • Hierarchy of control
  • Records management
  • Manual handling / lifting
  • Causation of accidents and illness
  • Infection control practices
  • Protective equipment
  • WHS legislation
  • Duty of care
  • Stress management
  • Ergonomics and risk assessment
  • Workplace debriefing

Unit 5 - Meet personal support needs

  • Equipment, process and aids
  • Promoting independence
  • Cultural needs
  • Physical and sensory needs
  • Lifestyle outcomes
  • Practical and positive outcomes
  • Identifying likes, attitudes and needs
  • Decision-making
  • Activity planning
  • Independence and quality of life
  • Cultural considerations
  • Mobility/mechanical devices
  • Fall recovery techniques
  • Technical care activities
  • Maximising independence
  • Maximise client participation
  • Confirm client preferences
  • Risk management
  • Preparation for personal support
  • Lifting procedures
  • Responding to routine difficulties
  • Providing choices
  • Weight loss or weight gain
  • Infection control procedures
  • Changes to support aids
  • Law and ethics

Unit 6 - Provide home and community support services

  • Individual plan and goals
  • Provide domestic services
  • Home care plan
  • Home care packages (HCP)
  • Communication
  • Required equipment
  • Establish relationships
  • Meeting client needs
  • Maintaining self-esteem
  • Empathy and respect
  • Active observations
  • Clients rights
  • Abuse or neglect
  • Complaint procedures
  • Mandatory reporting
  • Law and ethics


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




  • Lifestyle Support Worker
  • Personal Care Assistant
  • Best value option
  • Includes unlimited access


  • $180 deposit
  • $35/week
  • No credit checks required


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