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Certificate of Hotel Reception and Administration


Course Outline and Topics

Course Overview

Hotel receptionists are highly regarded, as their position is essential to an establishment’s success; after all, they’re the face of the company. This position is also one with growth potential and an excellent position to start your hotel career.

The Certificate of Hotel Reception and Administration is a comprehensive online professional development course that will prepare you for reception roles in commercial accommodation establishments.

In this online hotel reception course, you will learn how to provide arrival and departure services to guests and how to receive and process reservations. You will learn how to provide general visitor information on facilities and products and services available in the local area. You will also discover the communication and client relationship skills required to deliver excellent customer service.

On completion of this course, you will feel confident to work in hotels, motels, resorts and other accommodation providers in reception and administrative roles.

Course Structure

Unit 1 – Accommodation reception services

  • Welcome and register guests
  • Prepare for guest arrival
  • Prepare reception area
  • Review arrivals
  • Allocate rooms
  • Organisational policies
  • Special situations / requests
  • Housekeeping
  • Opportunities to upsell
  • Registration procedures
  • Accounting procedures
  • Room access
  • Mail and messages
  • Departure lists
  • Generate guest accounts
  • Process payments
  • Luggage
  • Transport
  • Forward reservations
  • Express / group checkout
  • Records and reports
  • Timelines
  • Room changes
  • Extensions
  • Late checkout
  • Early departures

Unit 2 – Provide visitor information

  • Information sources
  • Local facilities
  • Sharing knowledge
  • Providing information
  • Communication
  • Physical contact
  • Body language
  • Building relationships
  • Seek feedback

Unit 3 – Process reservations

  • Reservation requests
  • Determining availability
  • Offering alternatives
  • Waitlisting options
  • Answering enquiries
  • Recording customer details
  • Enhance customer service
  • Enhance operational efficiency
  • Special requests
  • Filing reservations
  • Preparing and issuing documents
  • Updating reservations
  • Retrieving reservation data
  • Updating financial status
  • Accepting and processing amendments/cancellations
  • Communication skills
  • Reservation statistics/reporting

Unit 4 – Process financial transactions

  • Size of floats
  • Process customer payments
  • Cash
  • Paid out
  • Refunds
  • Foreign currency
  • Exchanging currency
  • Petty cash
  • Personal, bank and travellers cheques
  • Electronic travel money
  • Advance deposits and payments
  • Charge cards
  • Checking card validity
  • Vouchers
  • Business charges
  • Records of transactions
  • Debit and credit posting
  • Reconcile takings
  • Details of sales / payments
  • Breakdown readings
  • Financial discrepancies


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: C90099 Category:

Career Pathways

Future growth




  • Hotel Receptionist
  • Resort Receptionist
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required