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Certificate of Housekeeping – Hospitality


Course Outline and Topics

Course Overview

If you’re looking to gain a competitive edge in the hospitality industry with essential skills in housekeeping, this online course is perfect for you.

The Certificate of Housekeeping – Hospitality is an online professional development program that will provide you with the knowledge and skills required to provide housekeeping services to guests, including preparing and cleaning rooms and essential customer service skills. Keeping you up to date with hospitality training in Australia.

In this online housekeeping and hospitality course, you will gain the skills required to thrive in a customer focused, fast-paced environment, opening a world of opportunities in housekeeping and guest services.

On completion of this online housekeeping course you will be equipped with basic housekeeping knowledge and entry-level skills to apply for roles within housekeeping and accommodation cleaning departments.

Course Structure

Unit 1 - Interact with customers

  • Greet and service customers
  • Customer service
  • Customer requirements
  • Restaurant / dining
  • Functions and events
  • Telephone greetings
  • Reservations
  • Communication
  • Personal presentation
  • Teamwork
  • Service delivery
  • Service limitations
  • Service issues
  • Hospitality problems
  • Customer feedback
  • Maintenance reports
  • Staff training

Unit 2 - Use hygienic practices for hospitality service

  • Personal hygiene
  • Cleanliness practices
  • Personal cleanliness
  • Cross-contamination
  • Service hygiene standards
  • Workplace hazards
  • Organisational procedures
  • Hand hygiene
  • Hand washing facilities
  • Hygiene hazards
  • Food safety plans

Unit 3 - Provide housekeeping services to guests

  • Guest requests
  • Hotel information
  • Responding to guest requests
  • Guest complaints
  • Ongoing required actions
  • Setting up equipment
  • Information and advice
  • Room and housekeeping equipment
  • Report equipment malfunctions
  • Organise collection and/or replacement

Unit 4 - Prepare rooms for guests

  • Room servicing
  • Room status report
  • Hygiene procedures
  • Equipment preparation
  • Trolley supplies
  • Manual handling
  • Room safety and security
  • Replace damaged or stained linen
  • Bed making procedures
  • Cleaning rooms
  • Cleaning agents
  • Personal protective equipment
  • Eco-friendly cleaning
  • Identify pests
  • Resetting rooms
  • Replenishing supplies
  • Rooms checks
  • Maintenance requests
  • Room set-up and cleanliness
  • Waste disposal

Unit 5 - Clean premises and equipment

  • Cleaning equipment and materials
  • Cleaning agents
  • General cleaning
  • Clean wet and dry areas
  • Scheduled cleaning
  • Cleaning agents / chemicals
  • Safety equipment
  • Mops, buckets and dusters
  • Environmental impacts
  • Eco-friendly cleaning
  • Waste disposal
  • Chemical disposal
  • Cleaning equipment
  • Hygiene procedures
  • Equipment maintenance
  • Reporting faults


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: N/A Category:

Career Pathways

Future growth




  • Housekeeping Assistant
  • Hotel Services Assistant
  • Site Cleaners
  • Housekeeping Room Attendant
  • Best value option
  • Includes 12 months access


  • $150 deposit
  • $30/week
  • No credit checks required