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Certificate of Case Management


Course Outline and Topics

Course Overview

If you currently work, or aspire to work, as a case worker in aged care, community care, disability, mental health, drugs and alcohol or homelessness support services, this course is ideal professional development for you.

The Certificate of Case Management is an online professional development program that will give you the knowledge and skills required to perform effectively as a professional case worker, across a variety of settings within the social and community services industries.

In this case management course you will learn how to provide case management to clients who have already been assessed and whose needs have been identified and discover the case planning framework.

You will also learn how to facilitate all aspects of case management planning, learn how to manage complex and high risk situations and critical incidents, provide advice on practical issues relating to case management and coordinate complex case requirements.

On completion of this course you will feel confident to facilitate case management planning across a diverse range of social and community service industries.

Course Structure

Unit 1 – Complex case requirements

  • CSMA
  • Case management standards
  • Models of case management
  • Formal behaviour support
  • Services for families and carers
  • Case action plans
  • Client goals
  • Statutory requirements
  • Community-based case management
  • Case coordination
  • Standards of care
  • Care meetings
  • Monitoring client progress
  • Accountability to funding bodies
  • Accessible service delivery
  • Problem solving
  • Family structure and dynamics

Unit 2 - Develop and facilitate case management

  • Conduct case management meetings
  • Decision making
  • Planning meetings
  • Recording
  • Organisational boundaries
  • Client rights
  • Disability legislation
  • Define and explore individual needs
  • Family and community needs and rights
  • Duty of care
  • Approach to case management
  • Implement statutory requirements
  • Facilitate client setting of goals
  • Cultural consideration
  • Rights of appeal
  • Develop a case management plan
  • Facilitate and monitor case management
  • Complex and high risk situations
  • Anger
  • Anxiety
  • Critical incidents
  • Manage case work activities and processes
  • Case review
  • Elements of negotiation
  • Client preparation for closure
  • Impact on the client and family
  • Recording requirements

Unit 3 - Provide case management supervision

  • Promote practice standards (CMSA)
  • Primary goals of case management
  • Continuous improvement
  • Consistent case management
  • Training and development strategies
  • Case work / care plans
  • Best practice principles
  • Support plans
  • Law and Ethics
  • Provide support, advice and direction
  • Casework meetings
  • Cultural safety
  • Protocols (customs, laws and expectations)
  • Consultation and negotiation processes
  • Specialist practice knowledge
  • Coaches and mentors
  • Legislative provisions
  • Professional negligence
  • Case plan assessment and monitoring
  • Collecting and utilising information
  • Update workers on changes
  • Good consultation practice
  • Communication
  • Escalate and refer client issues
  • Referral process
  • Support services
  • Supervision meetings
  • Performance appraisals
  • Job standards


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: C90096 Category:

Career Pathways

Future growth




  • Case Manager Consultant
  • Case Management Assistant
  • Case Management Specialist
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required