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Certificate of Case Management


Course Outline and Topics

Course Overview

The Certificate of Case Management is an online professional development program that will give you the knowledge and skills required to provide to perform effectively as a professional case worker, across a variety of settings within the social and community services industries. Throughout this course you will learn how to provide case management to clients who have already been assessed and whose needs have been identified and discover the case planning framework.

You will also learn how to facilitate all aspects of case management planning, learn how to manage complex and high risk situations and critical incidents, provide advice on practical issues relating to case management and coordinate complex case requirements. This program is ideal for those currently working or aspiring to work in aged care, community care, disability, mental health, drugs, alcohol or homelessness.

Course Structure

Unit 1 – Coordinate complex case requirements

  • CSMA
  • Case management standards
  • Models of case management
  • Formal behaviour support
  • Services for families and carers
  • Case action plans
  • Client goals
  • Statutory requirements
  • Community-based case management
  • Case coordination
  • Standards of care
  • Care meetings
  • Monitoring client progress
  • Accountability to funding bodies
  • Accessible service delivery
  • Problem solving
  • Family structure and dynamics

Unit 2 - Develop, facilitate and review all aspects of case management

  • Conduct case management meetings
  • Decision making
  • Planning meetings
  • Recording
  • Organisational boundaries
  • Client rights
  • Disability legislation
  • Define and explore individual needs
  • Family and community needs and rights
  • Duty of care
  • Approach to case management
  • Implement statutory requirements
  • Facilitate client setting of goals
  • Cultural consideration
  • Rights of appeal
  • Develop a case management plan
  • Facilitate and monitor case management
  • Complex and high risk situations
  • Anger
  • Anxiety
  • Critical incidents
  • Manage case work activities and processes
  • Case review
  • Elements of negotiation
  • Client preparation for closure
  • Impact on the client and family
  • Recording requirements

Unit 3 - Provide case management supervision

  • Promote practice standards (CMSA)
  • Primary goals of case management
  • Continuous improvement
  • Consistent case management
  • Training and development strategies
  • Case work / care plans
  • Best practice principles
  • Support plans
  • Law and Ethics
  • Provide support, advice and direction
  • Casework meetings
  • Cultural safety
  • Protocols (customs, laws and expectations)
  • Consultation and negotiation processes
  • Specialist practice knowledge
  • Coaches and mentors
  • Legislative provisions
  • Professional negligence
  • Case plan assessment and monitoring
  • Collecting and utilising information
  • Update workers on changes
  • Good consultation practice
  • Communication
  • Escalate and refer client issues
  • Referral process
  • Support services
  • Supervision meetings
  • Performance appraisals
  • Job standards


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


  • Become fully trained and improve your employment opportunities;
  • Recognised nationally and internationally by employers;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • Interactive simulations for many programs;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate/Statement of Attainment issued for your CV; and
  • Tax deductible in most cases* See your tax advisor.

Payment Information

Certificate Course


SKU: C90096 Category:
  • Best value option
  • Includes unlimited access


  • $150 deposit
  • $30/week
  • No credit checks required