Find your new direction

  • 1300 76 2221
  • Australian owned and operated since 2008

Introduction to Business Process Management


Course Outline and Topics

Course Overview

Business process management is a discipline of operations management and is an essential factor in improving corporate performance by managing business processes: an important organisational asset.

Introduction to Business Process Management is an online professional development program that will provide you with the skills and knowledge required to use business process management principles to improve business profitability. You will discover the vital role that processes play in business operations.

In this online business process management course, you will learn how to design or improve existing processes using the business process life cycle approach. You will also learn how to construct a process map, conduct a what-if analysis and use Lean and Six Sigma methodologies to assist in managing and improving business processes.

On completion of this course, you will feel confident to use business process management principles and methodologies to deliver value-added products and services to clients and customers on behalf of an organisation.

Course Structure

Unit: Introduction to Business Process Management

  • Fundamentals of Business Process Management
  • Business analysis
  • Enterprise Content Management
  • Business Process Re-Engineering
  • History of Business Process Management
  • Benefits of Business Process Management
  • Reflecting on processes
  • Business process life cycle
  • Vision phase
  • Design phase
  • Information gathering
  • Problem definition
  • Existing and future processes
  • Process mapping
  • Flow charts
  • Defining improvements
  • Establishing functions
  • Modelling phase
  • What-if analysis
  • Testing the design
  • Execution phase
  • Implementing processes
  • Automating processes
  • Workflow engines
  • Monitoring phase
  • Business Activity Monitoring (BAM)
  • Balanced Scorecard
  • Identifying gaps
  • Process Mining
  • Optimising phase
  • Introduction to Lean
  • Introduction to Six Sigma


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


4 Critical Mistakes To Avoid On LinkedIn

Are You Prepared To Lead? Study Business Management Courses

Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.

Career Pathways

Future growth




Professional Development For:-

  • Process Analyst
  • Business Process Improvement Specialist
  • Business Development Officer
  • Business Risk and Governance Consultant


  • Includes 12 months access
  • Full up-front payment only