Course Outline and Topics
Business process management is a discipline of operations management and is an essential factor in improving corporate performance by managing business processes: an important organisational asset.
The Certificate of Business Process Management is an online professional development program that will provide you with the skills and knowledge required to use business process management principles to improve business profitability. You will discover the vital role that processes play in business operations.
In this online business process management course, you will learn how to design or improve existing processes using the business process life cycle approach. You will also learn how to construct a process map, conduct a what-if analysis and use Lean and Six Sigma methodologies to assist in managing and improving business processes.
On completion of this course, you will feel confident to use business process management principles and methodologies to deliver value-added products and services to clients and customers on behalf of an organisation.
- Fundamentals of Business Process Management
- Business analysis
- Enterprise Content Management
- Business Process Re-Engineering
- History of Business Process Management
- Benefits of Business Process Management
- Reflecting on processes
- Business process life cycle
- Vision phase
- Design phase
- Information gathering
- Problem definition
- Existing and future processes
- Process mapping
- Flow charts
- Defining improvements
- Establishing functions
- Modelling phase
- What-if analysis
- Testing the design
- Execution phase
- Implementing processes
- Automating processes
- Workflow engines
- Monitoring phase
- Business Activity Monitoring (BAM)
- Balanced Scorecard
- Identifying gaps
- Process Mining
- Optimising phase
- Introduction to Lean
- Introduction to Six Sigma
Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.
- Become fully trained and improve your employment opportunities;
- Recognised nationally and internationally by employers;
- Study online, anywhere via our elearning system;
- Access to high-quality courses written by industry experts;
- Interactive simulations for many programs;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- Unlimited enrolment with no expiry;
- Certificate issued for your CV (hard copy provided);
- Tax deductible in most cases* See your tax advisor.