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Certificate of Business Administration – Public Sector

$899.00$1,299.00

Course Outline and Topics

Course Overview

If you’re looking for career choice, flexibility and diversity, look no further than Australia’s biggest employer: the public sector. The Certificate of Business Administration – Public Sector is an online professional development program that will prepare you for administration roles in the public sector.

In this online public sector administration course, you will discover public sector values and principles, legislation and policy development, managing meetings, administrative systems and procedures and project management. You will also learn how to demonstrate ethical conduct and how to apply ethical standards and problem solving in your public sector role.

On completion of this course, you will have a wide range of recognised skills to help you achieve success in your public sector role, including managing your own performance within the public service and facilitating all aspects of teamwork within the organisation.

Course Structure

Unit 1 - Uphold the values and principles of public service

  • Ethical standards
  • Accountability
  • Confidentiality
  • Diligence
  • Economy and efficiency
  • Honesty
  • Impartiality
  • Integrity
  • Natural justice
  • Objectivity
  • Openness
  • Probity
  • Respect for the law and persons
  • Responsible care
  • Trustworthiness
  • Policies and procedures
  • The mission statement
  • Equal opportunity legislation
  • Impartial and substantiated information
  • Report writing
  • Grievance policy
  • Conflicts of interest
  • Discrimination
  • Ethical problems
  • Grievance policy
  • Human rights
  • Equal Opportunity

Unit 2 - Contribute to conflict management

  • Conflict situations
  • Signs and causes of conflict
  • Positive conflict
  • Policies and procedures
  • Emotions
  • Develop objective criteria
  • Reframe
  • Barriers to communication
  • Listening skills
  • Questioning
  • Social and cultural differences
  • Assertiveness
  • Implement action
  • Monitor progress
  • Records and reports
  • Duty of care
  • Community and professional standards
  • Agency standards
  • Negligence
  • Mediation
  • Arbitration

Unit 3 - Undertake project work

  • Access project scope
  • Project management
  • Force field analysis
  • Project parameters
  • Project management tools
  • Gantt charts
  • Critical Path Method
  • Project tools and software
  • Logistics Support Analysis
  • Cost schedule control systems
  • Formulate risk management
  • Work health and safety
  • Risk assessment matrix
  • Implementing risk controls
  • Health and safety legislation
  • Develop project budget
  • Indirect, hidden and overlooked costs
  • Coaching and mentoring
  • Record keeping systems
  • Integrity
  • Accuracy
  • Records registration
  • Monitoring resources
  • Monitoring finances and quality
  • Achieve project deliverables
  • Review project

Unit 4 - Manage meetings

  • Preparing for meetings
  • Developing an agenda
  • Types of meetings
  • Goals and objectives
  • Planning a meeting
  • Successful formal meetings
  • Meeting procedures
  • Style and structure of meetings
  • Meeting protocols
  • Meeting structures
  • Arrangements
  • Time and comfort
  • Agendas
  • Meeting papers and documentation
  • Conducting meetings
  • Chairing meetings
  • Meeting roles
  • Encouraging active participation
  • Ethics, legislation and codes
  • Minute taking
  • Transcribing meeting notes
  • Distributing minutes

Unit 5 - Plan and implement administrative systems

  • Administration systems
  • Quotations / tenders
  • Policies and procedures
  • Implementation strategies
  • Action plans
  • Staff participation
  • Communication procedures
  • Staff training
  • Induction
  • Contingencies
  • Evaluation
  • Monitor administration systems
  • Security
  • Modifications to meet changing needs

Unit 6 - Manage people performance

  • Resource management
  • Allocate work
  • Consultation
  • Develop work plans
  • Performance management
  • Action plans
  • Project plans
  • Financial monitoring
  • Customer service
  • Key performance indicators
  • Risk assessment
  • Assess performance
  • The balanced scorecard
  • 360 degree evaluation
  • Protocols and timelines
  • Follow up
  • Providing feedback
  • Recognition and acknowledgement
  • Equity, goal and motivation theory
  • Delegation
  • Training and development
  • Counselling
  • Managing poor performance
  • Provide coaching
  • Performance improvement
  • Progressive discipline
  • Warnings
  • Terminating staff
  • Unfair dismissal legislation

Unit 7 - Manage business document design and development

  • Documentation standards
  • Document design and quality
  • Storage of documents
  • Support resources
  • Templates
  • Consistency
  • Readability
  • Legislative compliance
  • Develop standard text
  • Link data
  • Embed data
  • Macros
  • Action plan
  • Scheduling

Unit 8 - Manage personal work priorities and professional development

  • Personal work goals
  • Qualities of manager/leaders
  • Modelling behaviours
  • The balanced scorecard
  • Strategic and operational plans
  • Efficiency vs effectiveness
  • Delegate effectively
  • Managing paperwork
  • Effective filing processes
  • Effective meetings
  • Flexibility
  • Managing contingencies
  • Measuring personal performance
  • Weekly planning
  • Using technology effectively
  • Work/life balance
  • Maintain professional competence
  • Seek feedback
  • Development opportunities
  • Networking
  • Mentoring

Unit 9 - Lead and manage team effectiveness

  • Team performance plan
  • Team purpose
  • Roles responsibilities
  • Types of teams
  • Workplace culture
  • High performance organisations
  • Optimal team deployment
  • Role of the team
  • Performance plans
  • Goals and team performance
  • SMART goals
  • Team performance curve
  • Stages of team development
  • Facilitate team cohesion
  • Team participation
  • Policies and procedures
  • Ownership of work
  • Filling roles
  • Charles’ theory
  • Skills mapping
  • Teamwork processes
  • Team feedback
  • Reward achievements
  • The feedback sandwich
  • Address issues and concerns
  • Facilitate teamwork
  • Increase team participation
  • Resolve work performance problems
  • Managing poor performance
  • Performance counselling
  • Resolving team conflict
  • Effective team leaders
  • Leaders as facilitators
  • Liaise with stakeholders
  • Stakeholder communication
  • Team communication
  • Communicate issues and concerns
  • Resolving issues
  • Resolving conflict

Assessment

Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

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Payment Information

Certificate Course

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Benefits

  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: C91000 Category:

Career Pathways

Future growth

Strong

Unemployment

Low

  • Government Administration Officer
  • Business Support Officer
  • District Administration Officer
  • Senior Administration Officer

 

 
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