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Business Email Basics


Course Outline and Topics

Course Overview

Business Email Basics is an online professional development course that will teach you how to use email to communicate effectively in the workplace. In this course you will discover the guidelines for emailing effectively, the fundamental elements every email should contain and the importance of keeping emails clear and concise.

You will also learn the rules of email etiquette and instant messaging. At the end of this course you will have acquired the skills and knowledge required to send, receive and manage email, as well as to collaborate online using chat rooms, intranets and instant messaging.

Course Structure

Unit - Communicate electronically (Business Email Basics)

  • Electronic communication
  • Email communication
  • Microsoft Outlook
  • Office Fluent Ribbon
  • Organisational policies and procedures
  • Email accuracy
  • Carbon copies
  • Blind carbon copies
  • Concise subject lines
  • Electronic signatures
  • Formality and informality
  • Language, tone and structure
  • Read receipts
  • Using attachments
  • Importance and flagging
  • Confidentiality
  • Sending personal emails
  • Suspicious emails
  • Malware and viruses
  • Returned email
  • Email addresses
  • Email security
  • Filters
  • Junk mail and spam
  • Phishing
  • Creating mailboxes
  • Managing mail
  • Archiving
  • Clean-up folder
  • Message rules
  • Auto archive
  • Mailing lists
  • Contact groups
  • Collaborating online
  • Collaborating software
  • Internet browsers
  • Instant messaging
  • Web conferencing
  • Email groups
  • Social media
  • Netiquette
  • Acceptable Internet use policy
  • Code of practice
  • Netiquette rules
  • Bandwidth
  • Flaming
  • Trolling
  • Cultural awareness
  • Forums
  • Email management best practices


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
  • Includes 12 months access
  • Full up-front payment only