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Assertive Communication


Course Outline and Topics

Course Overview

Assertive Communication is a core-communication skill that is important to express thoughts and feelings effectively and in a self-assured, confident manner. Some people are naturally assertive; but if you’re not one of them, don’t dismay – it’s also a learned skill.

Assertive Communication is an online soft skills course that will provide you with the skills and knowledge required to comprehend the different aspects of the communication process and apply effective communication techniques at work and in social settings.

Throughout this assertiveness skills course, you will learn how to identify and use a range of communication styles, use appropriate listening and questioning skills and use body language and non-verbal communication to effectively build your assertiveness skills.

On completion of this course, you will have the skills and knowledge to practice assertive communication so that you can better communicate your needs with others in the workplace and in your private life.

Course Structure

Unit 1 - Outstanding communication skills

  • The flow of communication
  • Channels of communication
  • Framing
  • Barriers to communication
  • Listening skills
  • Proactive behaviours
  • Communication strategies
  • Assertive behaviour
  • Communicating at work
  • Accommodating diversity
  • Johari window

Unit 2 - Assertive communication

  • Communication processes
  • Communication styles
  • Collaboration
  • Assertiveness skills
  • Selective assertiveness
  • Passive behaviour
  • Aggressive behaviour
  • Circles of concern
  • Proactive behaviour
  • Body language and communication
  • Physical contact
  • Body space
  • Negotiation techniques


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.


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Payment Information

Certificate Course



  • Professional development that is widely recognised and respected;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • High-quality professional development programs written by industry experts;
  • No entry requirements;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • 12 months’ access. Free extensions may be available upon application.
  • Certificate of Attainment/Completion issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
  • Includes 12 months access
  • Full up-front payment only