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Accommodation Reception Services


Course Outline and Topics

Course Overview

Do you want to work in the front office of a hotel, motel, serviced apartment or casino? Receptionists are the first point of contact for customers so it’s integral that they present a professional first impression.

Accommodation Reception Services will provide you with the skills and knowledge required to check guests in and out of commercial accommodation establishments. This online course will also equip you with a range of competencies, including general reception skills, housekeeping, processing payments, checking daily arrivals, allocating rooms and completing relevant documentation.

On completion of this course you will feel confident to work in the front office as a receptionist for a range of accommodation service providers.

Course Structure

Unit - Provide accommodation reception services

  • Welcome and register guests
  • Prepare for guest arrival
  • Prepare reception area
  • Review arrivals
  • Allocate rooms
  • Organisational policies
  • Special situations or requests
  • Housekeeping
  • Opportunities to upsell
  • Registration procedures
  • Accounting procedures
  • Room access
  • Mail and messages
  • Departure lists
  • Generate guest accounts
  • Process payments
  • Luggage
  • Transport
  • Forward reservations
  • Express group checkout
  • Records and reports
  • Timelines
  • Room changes
  • Extensions
  • Late checkout
  • Early departures


Written assignments and exercises, including short-answer questions, reports/essays and projects. There are no examinations or due dates for assessment.

Payment Information

Certificate Course



  • Recognised by employers as professional development;
  • Improve your employment opportunities;
  • Study online, anywhere via our elearning system;
  • Access to high-quality courses written by industry experts;
  • All course materials provided online – no textbooks to buy;
  • Unlimited tutor support;
  • Easy to understand course content;
  • Unlimited enrolment with no expiry;
  • Certificate of Attainment issued for your CV (hard copy provided); and
  • Course may be tax deductible; see your tax advisor.
SKU: c00225 Category:
  • Includes unlimited access
  • Full up-front payment only