Gain the skills you need for career working in the health, education or community services sectors to support children, young people and their families in this Working with Families Program.
The Working with Families Program will give you the skills and knowledge required to advocate for and assist families to make the best decisions for children and young people.
In this Working with Families Program, you will explore different aspects of working with children and families and will learn how apply communication techniques to establish, build and maintain relationships with clients, colleagues and other stakeholders based on respect and trust.
You will discover how to apply communication techniques to respond to a family’s concerns about a young person and determine a mutual approach to addressing needs. You will also learn how to communicate these needs to family members, colleagues and stakeholders with adherence to privacy and confidentially requirements.
On completion of this professional development course you will feel confident to reflect and improve your own professional practice to work with children, young people and their families.
Unit 1 - Work effectively with young people and their families
Positive behaviour techniques
Modelling positive behaviour
Anticipating behaviour and mood of clients
Developing effective working relationships
Analyse own values and cultural beliefs
Cultural awareness and understanding
Stereo types to be avoided
Client objectives and outcomes
Adhering to policies and procedures
Setting goals with clients
Creating activities and timetables
Therapy and counselling
Assessing demand and availability for resources
Community and government agencies
Obtaining client consent to share information
Short- and long-term implications
Drug abuse / addiction
Neglect and abuse
Validating and checking sources about client
Interviewing a child suspected of being abused
Providing information to family members
Do’s and don’ts
Steps in negotiation
Indicators of concern
Depression and self-harm
Indicators of strengths
Suicide and barriers to seeking help
Family’s agreeing on objectives and targets
Helping clients to feel empowered and comfortable
Running successful meetings
Maintain positive direction, respect and achievements
Maintaining positive direction
Encouraging clients to feel good about themselves
Unit 2 - Use communication to build relationships
Communicating effectively with clients
Tips for providing information to clients
Policies and procedures
Law and ethics
Specific customer needs
Seeking help from others
Meetings and agendas
Discussing relevant issues
Effective group discussions
Conflict between participants
Distribution of minutes / reports
Unit 3 - Reflect on and improve own professional practice
Values beliefs and behaviour
Skill set assessment
Determine improvements needed
Support networks and associations
Specialist advice further training
Employee development program
Self-care plan / additional support
Managing workplace stress
Ongoing professional development
New ideas, new program and new treatment methods
Best practice and benchmarking
Law and ethics
Policy and legislation
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Sufficient for my needs, easy to navigate and support is available whenever you need it.
L. Rookledge, Lilydale TAS | Working with families program
The course was easy to complete in the work hours that was required of me and helped as a supplemented my Personal Development.
T.Rose, Warwick QLD | Working With Families Program
It has changed the way I work with people and understand better to better deliver services
B.Graham, Warwick, QLD | Working With Families Program
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
Twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 45 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $150.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.