The success of any business depends on good management, and supervision skills are critical across all industries, from construction to horticulture. This supervisory training course teaches you how to supervise, direct, and manage people or teams for any workplace.
Our Supervisor Training Program is an online professional development course that will explore the supervisory skills required to manage with confidence.
Throughout this supervisory training course, you will learn about organisational hierarchy, structure and charts, government versus private personnel departments, types of unions, discrimination, liability and the law.
You will also discover how to write professional business documents, communicate with influence, motivate employees, problem-solve, organise staff and handle discipline, complaints, recruitment, training and workplace health and safety.
On completion of this course, you will feel confident to take on a supervisory role and implement policies, plans, and procedures to maximise workplace productivity.
Unit - Supervision
Unit 1 – Organisational Structures (Chain of Command & Supervisors Responsibilities)
Two main types of organisations
Staff and line positions
Non-hierarchical processes within a hierarchy
Other bases for organisational structure
Two examples of organisational charts
Where to use organisational charts
Creating an organisational chart
Where does a supervisor fit in the organisational structure?
What does a supervisor do?
Unit 2 – Understanding the Workplace
The law and employees
Basic contract law
Contracted actions within a workplace
Liability for staff actions
Unit 3- Communications and Human Relations
Influence in the workplace
Reward or punishment
Knowledge, leadership and power
Personal relationships between supervisors and subordinates
Status and prestige
Other influences on attitude
Good business writing
Effective business communication
Memorandums or memos
Writing better memos
Letters and letter structures
Unit 4- Motivating Employees
Primary drives and secondary drives
Practical ways to motivate staff
Example supervision questions
Case study – imposter experience
Supporting a person with imposter experience
Unit 5 – Organising the Workplace
Strategies for organising work place tasks
Considerations when planning work schedules
Other ways to improve results
Project planning and management tools
Example: project estimates
Standard planning charts
The Gantt Chart
The PERT chart.
A case study of office redesign
Unit 6 – Problem Solving Techniques
Being a successful supervisor
Guidelines for making decisions
Problem solving styles
Conditional problem solvers
Non-committal problem solvers
Systematic problem solvers
By the book problem solvers
Slow problem solvers
Democratic problem solvers
Pragmatic problem solvers
Involving others in decision making
Problem solving approach
Example of a formal problem solving technique
Defining the objective
Evaluating factual information
What caused the problem?
Select and implement the best solution
Unit 7- Discipline, Complaints and Grievances
Levels of discipline
Instructions and orders
Procedure for giving detailed orders
Procedure for dealing with orders carried out incorrectly
Unit 8 – Interviewing, Recruitment and Training
Job seeking: the resume
Tailor your resume to each job application
Put yourself in the employer’s position
Emphasise qualities that are relevant to the job
Think about selling points beyond the workplace
Make decisions for the situation at hand
Staff documentation (terms of employment and staff manual)
General information (scope of work, conditions)
Prospects for advancement
Employment contract example
Unit 9 – Workplace Safety
Workplace costs of injury and illness
Duty of care
‘Other person’ duties
Lifting & manual handling
Reduce manual handling
Lighten the load
Reduce bending, twisting and reaching movements
Follow a safe procedure
Use correct body techniques
Avoid muscle fatigue
Consider mechanical aids
Machinery, equipment and workplace safety
Signs and information
Unit 10 – Dealing with Management
When a supervisor needs to communicate with management
Appropriate communication strategies.
Four areas of management – supervisor communication
The purpose of meetings
Leading a meeting (purpose and leadership tasks)
Meeting documents (agenda and minutes)
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
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C, Garson, Toowoomba, QLD
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J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
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N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
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A, Egia, Gatton, QLD
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M, Hussein, Fiji
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M, Minchin, Wellard, WA
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T. A, Waterson, Kellyville, NSW
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Z, Yuan, Melrose Park, NSW
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B, Carr, Gold Coast, QLD
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G, Moore, Cranbourne North, VIC
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Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.