Team Leader Preparation Program

• Communication models
• Contexts that affect communication
• Clichés and colloquial words
• Environment and personnel factors
• Hearing and visual impairments
• Communication outcomes
• Verbal communication
• Written communication
• Business writing
• Communication barriers
• Law and ethics
• Media channels
• Workplace meetings
• Presentation sins
• Telephone calls
• Video conferencing
• Letters, memos and reports
• Online communications
• Disrespectful communication
• Cultural differences
• Positive communication
• Two-way communication
• Using diaries
• Leadership improvements
• Communication processes

• Plan team outcomes
• Team purpose
• Roles responsibilities and goals
• Team work
• Developing teams
• Supporting team members
• Types of teams
• Belbin’s eight team roles
• Leadership styles
• Develop team cohesion
• Operational aspects
• High performing teams
• Effective teams
• Diversity and team effectiveness
• Individual development
• Effective meetings
• Recognise and address issues
• Team leader role
• Negotiation
• Model expected behaviours
• Encourage participation
• Positive team culture
• Getting a dysfunctional team back on track
• Line manager/management communication
• Productivity and progress reporting
• The three F’s
• Communicating change
• Poor performance

• Work teams needs
• Workplace information sources
• Workplace culture
• Cultural and social diversity
• Communication
• Employee contribution to work issues
• Effective resource management
• Information sharing
• Continuous improvement processes
• Conflict resolution
• Integrity and respect for colleagues
• Frontline management
• Gain trust from employees
• Social and cultural environment
• People-centred cultures
• Behavioural characteristics
• Using networks to build relationships
• Networking meetings
• Frontline management
• Problem solving model
• Resolving work difficulties
• Review processes
• Compliance checks
• Managing poor performance
• Managing conflict

• Implement operational plan
• Resource management
• Input-output process
• Constraints and controls
• Organisation performance/business plan
• Efficiency and effectiveness
• Monitor operational performance
• Performance management
• Presentation of proposals
• Recruit and induct employees
• HR management
• Legal requirements
• Recruitment procedures
• Training needs analysis
• Procurement decisions
• Input quality
• High quality production
• Inventory management
• Productivity/ profitability
• Financial controls
• Budgets
• Performance improvement
• Reporting on operations
• Typical financial report
• Manufacturing performance
• Employee performance
• Leadership and supervision
• Variations to operations
• Systems procedures and records

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $200.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.