If you want to develop your leadership skills to achieve professional development goals, this is the ideal program for you.
The Team Leader Preparation Program is an online professional development course that will provide you with the knowledge and skills required to be an effective workplace leader.
In this team leader program, you will learn how successful leaders work, from managing and motivating staff to communicating confidently to achieve business outcomes. You will also learn about communication models, law and ethics, resource management, and planning tools that will enhance your performance as a leader.
You will learn about effective frontline management, conflict resolution and recruitment and induction strategies to develop and support teams.
On completion of this program, you will feel confident to successfully lead and manage a team for an organisation using proven management and leadership strategies.
Course Structure
Unit 1 - Communicate effectively as a workplace leader
- Communication models
- Contexts that affect communication
- Clichés and colloquial words
- Environment and personnel factors
- Hearing and visual impairments
- Communication outcomes
- Verbal communication
- Written communication
- Business writing
- Communication barriers
- Law and ethics
- Media channels
- Workplace meetings
- Presentation sins
- Telephone calls
- Video conferencing
- Letters, memos and reports
- Online communications
- Disrespectful communication
- Cultural differences
- Positive communication
- Two-way communication
- Using diaries
- Leadership improvements
- Communication processes
Unit 2 - Lead team effectiveness
- Plan team outcomes
- Team purpose
- Roles responsibilities and goals
- Team work
- Developing teams
- Supporting team members
- Types of teams
- Belbin’s eight team roles
- Leadership styles
- Develop team cohesion
- Operational aspects
- High performing teams
- Effective teams
- Diversity and team effectiveness
- Individual development
- Effective meetings
- Recognise and address issues
- Team leader role
- Negotiation
- Model expected behaviours
- Encourage participation
- Positive team culture
- Getting a dysfunctional team back on track
- Line manager/management communication
- Productivity and progress reporting
- The three F’s
- Communicating change
- Poor performance
Unit 3 - Lead effective workplace relationships
- Work teams needs
- Workplace information sources
- Workplace culture
- Cultural and social diversity
- Communication
- Employee contribution to work issues
- Effective resource management
- Information sharing
- Continuous improvement processes
- Conflict resolution
- Integrity and respect for colleagues
- Frontline management
- Gain trust from employees
- Social and cultural environment
- People-centred cultures
- Behavioural characteristics
- Using networks to build relationships
- Networking meetings
- Frontline management
- Problem solving model
- Resolving work difficulties
- Review processes
- Compliance checks
- Managing poor performance
- Managing conflict
Unit 4 - Coordinate business operational plans
- Prepare to implement operational plan
1.1 Consult with stakeholders to identify resource requirements relevant to operational plan
1.2 Collate, analyse and document details of resource requirements
1.3 Develop operational plan and determine implementation method
1.4 Plan for contingencies
1.5 Develop and present proposals for resource requirements
- Implement operational plan
2.1 Assist in recruiting and onboarding employees required to implement operational plan according to organisational policies and procedures
2.2 Acquire physical resources and services according to organisational policies and procedures
2.3 Support efficient, cost-effective and safe use of resources
2.4 Adjust implementation of the operational plan in consultation with others to manage contingencies
- Monitor operational performance
3.1 Collate relevant information and determine operational and productivity performance
3.2 Identify and use key performance indicators (KPIs) and assess operational performance
3.3 Identify unsatisfactory performance and take action to rectify the situation according to organisational policies
- Review operations based on performance
4.1 Develop recommendations for variation to operational plans
4.2 Present recommendations to the designated persons or groups to gain approval
4.3 Maintain records related to operational performance according to organisational policies and procedures
4.4 Report information on operational performance to management
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
This course was a fun learning experience and very educational. Looking forward to doing another course with AOC
C. Zetterberg, Nadi, Fiji, Team Leader Preparation Program
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $200.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Team Leader
- Business Manager
- Office Manager
Related Blogs
