Many nursery sales workers are passionate about plants, but lack the necessary skills to boost sales. Others have a great selling ability, but lack the knowledge needed to assist customers adequately. Our point? You need both to not only engage potential buyers, but (let’s be frank) nail the sale and boost your employer’s bottom line!
The Certificate of Nursery Sales is a professional development course that will expand your knowledge of plant identification, use and care while simultaneously improving your sales skills.
When you undertake this course on working in a plant nursery, you will learn about plant classification and the pronunciation of plant names, how to determine the different types of customers, and develop the communication skills to assist them, including how to open and close a sale.
You will also study planting techniques, soils, plant nutrition, pest management, how to create different moods using plants, and how to professionally advise customers when they visit your nursery.
On completion of this course, you will know how to identify a range of nursery plants, provide invaluable advice to customers and understand basic sales procedures and techniques.
Unit - Nursery Sales Assistant
Unit 1 – Introduction to Plants
Understanding plant classification
Levels of division
Pronunciation of plant names
Botanical families of genera
Structure and arrangement of leaves and leaflets
Different types of flowers
How seed forms
Unit 2 – Basic sales skills
Products and services the nursery industry sells
Factors to consider (costing, display and spacing)
Summary of what sells best
The selling personality
Opening and closing a sale
Understanding how buyers make decisions
The decision making process (4 stages)
Choosing a shop
Types of customers
Promotions and customer relations
Timing of promotions
Sales and first impressions
Personal style inventory
Personal style inventory scoring sheet
Interpretation of the personal style inventory
Strengths and weaknesses of the different types of personalities
The sales person
Key rules every salesperson should follow
After sales service
Managing plants in retail nurseries
Unit 3 – Caring for plants
Environmental factors affecting plants
Common mistakes when planting
Take a simple approach to planting
Establishing woody plants
Basic planting procedure
Planting deciduous – bare rooted plants
Planting in shade
Potting up plants
Potting up shrubs and trees
Understanding and improving soils
Covering the ground and mulching
Why mulch in spring?
What to use?
How to spread mulch
Living plant cover
Soil pH – acidity and alkalinity
Ph testing and methods of measuring pH
Nutrient availability and pH
The nutrient elements (major and minor elements
How to maintain plants in pots
Integrated pest management
Garden doctor – a guide to pests and diseases of plants
Preventative medicine in the garden
Common pest problems
A review of chemicals
Review of chemicals for diseases
Common fungal diseases of plants
Turf fungal diseases
Pruning in the home garden
The basic rules of pruning
Selecting your secateurs/pruning tools
Winter or annual pruning
How to prune
Some examples of winter pruning
How to prune a rose
Pruning in the home orchard
How to use trimmers
Unit 4 – Selecting the Right Plant for the Right Place
Environmental influences on plant selection
Selecting plants for use in horticultural situations
Colourful year-round foliage
Annual and herbaceous plants
Selecting herbaceous plants
Popular herbaceous plants
Selecting woody plants
Why plant trees?
Problems with trees
Deciduous or semi-deciduous trees
Shrubs for your garden
Selecting flowering shrubs
Unit 5 – Advising customers in a nursery or garden centre
Client interpersonal skills
Types of communication
Types of language
Making meanings clear
Causes of confusion
Ways to indicate you are listening:
Speaking in public
Basic principles of public speaking:
Using the telephone
Telephone answering when you’re not there
Garden centre product knowledge
Advising customers where to place pot plants in a home garden
Plants for pots
Container growing outside: what can be grown in containers?
Why grow plants outside in containers?
Types of pots
Establishment and maintenance of lawns and grassed areas
How to aerate, scarify, top dress and fertilise a lawn
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
An enjoyable experience
L. Scanlan, Patterson Lakes, VIC | Certificate of Nursery Sales
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
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Fantastic experience and was able to gain lots of knowledge.
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