The business landscape not only continues to change, but it is also becoming increasingly competitive. As such, more organisations are requiring the skills of managers who can foster high levels of performance in their team members, in order to be successful. If you currently work in a management role or are keen to develop and refine your management skills, then this is the course for you!
Managing and Developing People is an online program that will teach you how to manage your company’s talent and their development, and navigate the challenges of diverse teams and difficult behaviour.
In this personal development course, you will discover how to manage fairly, respectfully and with care; direct and delegate successfully as a manager, and recognise actions you can take to help employees thrive.
You will also study how to gauge an organisation’s high-performing potential, and manage the unique needs of experts and cross-functionality across teams.
On completion of this course, you will be able to challenge and engage your organisation’s top performers, optimise employee development, and realise the valuable potential of your entire team.
Unit 1 - Being a fair and caring manager
Wearing different hats dealing with people
Managing fairly and with care
Actions/behaviours that can affect fairness
Applying standards fairly
Communicating openly to show fairness
Respect and neutral decision making
Caring through listening and sharing
Techniques to show you care
Knowing employees and showing concern
Treating employees fairly and with care
Unit 2 - Effectively directing and delegating as a manager
Understanding essential responsibilities
Key proficiencies of managing people
Realising the potential of your team
Setting direction and clear objectives
Communicating with clarity and direction
Essential elements of planning to delegate
Strategies for delegating tasks
Follow up after delegating tasks
Techniques to give direction and delegate
Unit 3 - Facing the management challenges of difficult behaviour and diverse teams
Handling challenges as a manager
Effects of not dealing with employee behaviour problems
Confronting difficult employee behaviour
Techniques to build diversity awareness
Reinforce group norms
Managing a diverse team
Challenges of difficult behaviour and diverse teams
Unit 4 - Gauging your organisations high-performing potential
Developing a high-performance organisation
Organisational factors to be coordinated for success
High-performance measurement strategy
Becoming more customer focused
Leaders of a high-performance organisation
Does the organisation’s culture support high performance?
Unit 5 - Managing employee development
Benefits of developing employees
Assessing development needs of employees
Preparing for a development meeting
Conducting a development meeting
Effective development plans
Supporting employees’ development
Unit 6 - Managing for cross-functionality
Effective cross-functional management
Making your organisation cross-functional
Collaboration and teamwork
Furthering strategic cross-functionality
Types of knowledge management systems
Unit 7 - Managing the unique needs of experts
Giving experts what they need
Understanding experts and their needs
Characteristics of experts
How to be a trustworthy collaborator
Methods of being a competent facilitator
Actions managers take to meet the needs of experts
Unit 8 - Managing your company talent
Introduction to talent management
Valuing and developing employees
Why talent management is important
Talent management plan
Acquiring and developing talent
Methods of retaining talent
Managers motivating their employees
Helping employees thrive
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
Appropriate for assessing students’ mastery of details and specific knowledge.
Can be used to assess both simple knowledge and complex concepts.
Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Overall, I found the course interesting and relevant in terms of professional development and would recommend it to others. It was clear and easy to follow throughout and each topic was just right in terms of content and duration.
M. Tziotis, Canterbury NSW | Managing and Developing People
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 5 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.