In a crisis, it is critically important to have strong business leadership skills. Whether it is having tough conversations, delivering a difficult message, or communicating with the press, crisis management strategies improve outcomes for businesses.
Managing a Crisis is an online course that will provide you with the skills and knowledge to develop strong crisis management strategies as a business leader.
In this professional development course, you will discover the different ways of managing a crisis, including crisis communications, and maintaining employee motivation during challenging times.
On completion of this course, you will have the skills and knowledge required to enact crisis management strategies in times of crisis.
Unit 1 - Managing in a crisis
Key actions to take for effective crisis management
Steps for planning crisis communications before a crisis occurs
Assembling an effective crisis communications team
Effective public response to a company crisis
Resolve and close a crisis incident
Crisis management strategies to improve outcomes
Unit 2 - Being an effective manager when times are tough
Strategies for responding to difficult times
How to win employee buy-in to reduce costs during difficult times
Measures to reduce staff-related costs, as an alternative to staff layoffs
Ways to restructure work as an alternative to staff layoffs
Planning staff layoffs and deciding who to lay off appropriately
Communicate layoff decisions to employees appropriately
Strengthening an organization during difficult times
Unit 3 - How to manage difficult conversations
When and where to initiate difficult conversation
Four steps for managing the stress of a difficult conversation
Constructive and diplomatic conversations
Demonstrating the right mindset
Analysing the facts when preparing for a difficult conversation
Analysing emotions when preparing for a difficult conversation
How to identify your goal and plan a difficult conversation
Demonstrate the appropriate mindset during a difficult conversation
Techniques for handling difficult conversations
Unit 4 - Managing motivation during organisational change
Recognising the common signs of stress in employees
Time management techniques that managers can use to manage their own stress
Strategies for reducing employee stress during times of organisational change
Focusing on employee motivation and be an example during times of change
Communicating with employees and foster a good organisational culture during times of change
Support employees during difficult times
Acknowledging staff experiences and allowing them to react
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
Appropriate for assessing students’ mastery of details and specific knowledge.
Can be used to assess both simple knowledge and complex concepts.
Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 3 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.