Community services is a rewarding career for those passionate about helping people and bringing about meaningful change. This course is ideal for those who work in community services or aspire to work in the industry.
Induction to Community Services is professional development for community service workers, providing skills to facilitate the induction of staff and volunteers into health and community service roles.
Throughout this community services course, you will learn how to support the induction of new workers into various roles in community services.
You will also learn about communicating and working in community services, ensuring diversity, inclusion, and safe work practices for direct client care and managing personal stressors in the work environment.
On completion of this course, you will feel confident to support the induction of new workers into various community services roles.
Course Structure
Unit 1 - Communicate and work in health and community services
- Verbal and non-verbal communication
- Body language and facial expressions
- Tone of voice and personal space
- Enhancing understanding and demonstrating respect
- Motivational Interviewing (MI) approach
- Community service / healthcare providers
- Communicating service information
- Client rights
- Confirming the person’s understanding
- Active listening
- Effective questioning
- Listening to requests and responding appropriately
- Person-centred and rights-based service delivery
- Privacy and confidentiality
- Agreeing on time frames
- Community services sector
- Health services sector
- Government funding
- Informed consent
- Notification of infectious diseases
- Lines of communication between organisations
- Eligibility criteria
- Multidisciplinary teams
- Accessing communication protocols
- Industry terminology
- Complicated or difficult situations
- Threatening behaviours
- Barriers to effective communication
- Avoiding, defusing and resolving conflict resolution
- Assertive communication
- Reporting difficulties to supervisor
- Mandatory reporting
- Equal opportunities and anti-discrimination
- Client and employee rights/responsibilities
- Completing documentation
- Continuous improvement
Unit 2 - Work with diverse people
- Social and cultural perspectives and biases
- Workplace diversity
- Cultural attitudes and beliefs
- Stereotyping
- Using reflection to work inclusively
- Improving own self and social awareness
- Diversity and inclusiveness
- Social and community inclusion
- Discrimination and EEO
- Developing professional relationships
- Legislation
- Making environments safe
- Cultural safety in the workplace
- Cultural factors and service delivery to Aboriginal and Torres Straight Islanders
- Traditions
- Respect for diversity in communication
- Language barriers – using interpreters
- Signage and symbols
- Communication misunderstandings
- Resolving differences
- Addressing difficulties
- Cross-cultural training
Unit 3 - Follow safe work practices for direct client care
- Workplace policies and procedures
- Standard codes of practice
- Health and safety policies and legislation
- Duty of care
- Fire extinguishers
- Chemical spills and bomb threats
- Accidents and other emergencies
- Hazard identification
- Client home environment checklist
- Workplace violence
- Risk reduction strategies
- Violence incident report form
- Working off-site safety security
- Hazardous substances
- Managing health and safety risks
- Hierarchy of control
- Accurate record keeping systems
- Following manual handling procedures
- Manual lifting and team handling
- Manual handling of hazards
- Causes of accidents and illness
- Infection control procedures
- Protective equipment
- Safe workplace summary
- Sources of infection – care workers
- How infections and diseases are spread
- Issue resolution
- Industrial issues
- Safety signs and symbols
- Health and safety audits
- Commitment, training and evaluation
- Stress management
- Ergonomics and risk assessment
- Reporting stress related illness
Unit 4 - Manage personal stressors in the work environment
- Recognise sources of stress in job role
- Types of stress
- Causes of stress
- Symptoms and effects of stress
- Triggers and response to stress
- Examine job documenting
- Create activity log
- Action plan
- To do list
- Identify options and resources for additional support
- Foster connections with family, friends and colleagues
- Set goals
- Keep things in perspective
- Looking after yourself
- Develop a personal stress management plan
- Maintain personal work and life balance
- Tackling the problem
- Take care of the body
- Stress management strategies
- Organise workload
- Time management
- Prioritise your obligations and your needs
- Effectiveness of stress management strategies
- Workplace stress that effects performance
- Team meetings
- Additional resources and support
Study Hours
Estimated duration 60 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment and Statement of Results issued for your CV; and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 60 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $200.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Community service worker
- Community service volunteer
- Community services aide
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