Owning a franchise business is an exciting prospect, but it can also be daunting if you’re unfamiliar with this business model. That’s why it’s important to understand what’s involved in the purchase, management and transfer of a franchise business.
The Certificate of Franchising is an online professional development program that will provide you with the skills and knowledge required to establish a franchise from the initial research phase through to finalising a franchising agreement with the franchisor and opening the franchise for business.
This online franchise business program will help you successfully operate a franchise operation, manage relationships with franchisees and franchisors and help you to comply with obligations set out in the franchising agreement.
You will also learn how to successfully navigate relevant legislative requirements specific to the type of franchise you operate and to undertake the closure or transfer of a franchise.
On completion of this program, you will gain the skills, knowledge and confidence to successfully manage the often-complex process of franchise purchase and management.
Course Structure
Unit 1 - Manage compliance with franchisee obligations and legislative requirements
- Franchising agreement
- Fees and structures
- Financial controls
- Branding requirements
- Insurance
- Merchandising requirements
- Legislative requirements
- Strategies for compliance
- Compliance requirements
- Franchise agreements
- Training support
Unit 2 - Manage relationship with franchisor
- Establishing franchisor relationship
- Communication schedule
- Training, visits and meetings
- Franchise advisory council (FAC)
- Services available from franchisor
- Business operations
- Currency of information
- Financial obligations
- Strategies and procedures
- Ongoing management of franchise
- Identifying and resolving disputes
- Franchising code of conduct (FCC)
- Negotiating disputes
Unit 3 - Work within a franchise
- Working within a franchise
- Determine roles, responsibilities
- Policy and procedures
- Evaluate skills and training needs
- Induction and mentoring
- Compliance requirements
- Consultation and negotiation
- Work plans, goals and audits
- Stock take
- Deliveries and stock rotation
- Problem solving and communication
- Review franchise operations
- Timeframes and planning
- Performance reviews
- Improvements of work practices
Unit 4 - Manage a franchise operation
- Managing a franchise operation
- The franchise agreement
- Legal obligations
- Reporting requirements
- Franchise procedures
- Operations manual
- Training and support
- Identifying non-compliance
- Field visits
- Monitoring reports
- Audits and inspections
- Resolving disputes
- Fees and charges
- Supply of goods and services
- Termination of franchise agreement
- Reviewing a franchise operation
- Reviewing financial health
- Expanding franchise operation
Unit 5 - Establish a franchise
- Establishing a franchise
- Franchise opportunities
- Viability and business records
- Business territory
- Skills and knowledge
- Franchisee obligations
- Site selection
- Business plan
- The market
- Develop business plan
- Legal advisor
- Existing franchisees views
- Market analysis
- Determine skills required
- Formal qualifications
- Business management
- Permits
- Dangerous goods
- Health and safety
- Business name registration
- Business licensing
- Marketing strategies
- Incentives
- Opening for business
Unit 6 - Manage closure of a franchise
- Managing a franchise operation
- The franchise agreement
- Legal obligations
- Compliance requirements
- Reporting requirements
- Training and support
- Identifying non-compliance
- Reports from franchisee
- Audits and inspections
- Resolving disputes and mediation
- Fees and charges
- Supply of goods and services
- Termination of franchise agreement
- Reviewing a franchise operation
- Monitoring processes
- Financial improvements
- Expanding franchise operation
Unit 7 - Manage relationships with franchisees
- Establishing a franchisee council
- Franchise agreements
- Roles and responsibilities
- Meetings and communication
- Customer service
- Quality assurance and training
- Facilitating services
- Marketing
- Customer complaints
- Terminating franchise agreement
- Providing accurate advice
- Follow-up training
- Monitoring management relationships
- Strategies, practices and reviews
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- Twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 100 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $350.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Franchise Manager
- Small Business Manager
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