A successful restaurant that operates seamlessly is a sign that a competent restaurant manager is behind the scenes – a position requiring a delicate balance of many complicated processes.
Essential Business Skills for Restaurant Managers is an online professional development course designed to give you the knowledge and skills required to manage a restaurant effectively.
In this restaurant management course, you will learn how to lead and manage people and teams through effective leadership.
You will discover strategies to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures.
You will learn to develop, implement and monitor an operational business plan to provide efficient and effective workplace practices and oversee customer service practices and quality service provisions.
On completion of this course, you will have gained essential management skills to operate a restaurant confidently.
Course Structure
Unit 1 - Develop and manage quality customer service practices
- Quality customer service practices
- Customer information
- Bundling
- Professionalism and courtesy
- Expectations and suppliers
- Collecting customer information
- Surveys
- Data gathering
- Organisational planning
- Trends and changes
- Development of practices
- Policies and procedures
- Roles and responsibilities
- Expectations of staff
- Staff communication
- Workplace meetings
- Induction and training
- Dispute resolution
- Effectiveness of customer service
- Systemic customer service problems
- New approaches to customer service
- Customer complaints
- The Problem Solving Model
Unit 2 - Manage business operational plans
- Establish operational plan
- Resource requirements
- Stakeholder consultation
- Developing contingency plans
- Explain plan to work teams
- Recruitment and induction
- Acquisition of physical resources
- Intellectual property
- Monitor profit and productivity plans
- Managing under performance
- Gap analysis
- Performance reviews
- Support for individuals and teams
- Variations to operational plans
- Approval process
- Proposal development
- Budget and financial forecasts
- Documenting performance
- Developing KPI’s
- Quantifiable performance objectives
- Timely reporting
- Operational plans
- Legislation and regulations
- Fair trading laws and work health and safety
Unit 3 - Lead and manage people
- Personal performance
- Leadership roles
- Successful organisations
- Vision and mission statements
- Organisational roles
- Leadership vs management
- Plans and objectives
- Culture
- People-centred workplace cultures
- Inclusivity / exclusivity
- The paradigm shift
- Ethics
- Social responsibility
- Business ethics
- Commination role of leaders
- Communication skills
- Innovative approaches
- Maslow’s hierarchy of needs
- Performance standards
- Feedback
- PDCA cycle
- Delegation
- Training and development
- Monitor team performance
- Learning plans
- Recognition and rewards
Unit 4 - Recruit, select and induct staff
- Recruitment needs
- Future organisational needs
- Human Resource Management (HRM)
- Job analysis and design
- Job descriptions
- Selection processes
- Recruitment channels
- Job skills requirements
- Create advertisements
- Process applications
- Selecting staff
- Using selection criteria
- Interview questions
- Semi-structured format
- Contacting referees
- Employment offers
- Inductions programs
- Organisation objectives and policies
Unit 5 - Implement and monitor work health and safety practices
- Explaining WHS information
- Regulations, codes of practice and standards
- Health and safety policies and procedures
- Explaining WHS to employees
- Communication channels
- Health and safety meetings (minutes)
- Accessible health and safety information
- Health and safety management systems
- Monitoring procedures and practices
- Adherence and compliance
- Workplace inspection list
- H&S action plans
- Workplace culture and attitude
- Non-compliance
- Consultative processes between employers and workers
- Health and safety committee roles
- Reviewing consultation arrangements
- Staff contributions (meetings and suggestion boxes)
- Resolving or referring issues
- Resolution procedures
- Industrial H&S issues
- Negotiation, mediation and facilitation
- Feedback on H&S management practices
- Hazard identification (3 step process)
- Workplace changes
- Physical and environmental hazards
- Risk assessments
- Workplace hazard register
- Risk assessment nomogram
- Coordinating risk assessments
- Risk management
- Hierarchy of control
- Manual handling control measures
- Action plans
- Workplace changes
- Safe Work Australia’s Code of Practice
- Monitoring effectiveness of control measures
- Workplace culture and attitude
- WHS training needs
- Training Needs Analysis (TNA)
- Performance reviews
- Arranging and monitoring health and safety training
- Levels of evaluation (evaluation form)
- Return on investments
- WHS records and reporting
- Documenting H&S records
- Audits of H&S systems
- Legislative recording requirements
- Hazard list and risk assessment form
- Risk control plan form
- Incident / Hazard report form
- Hazardous substance register
- Training plan records
- Record of safety discussions
- Workers’ compensation
- Records management systems
- National data set
- Analysing data and trend analysis
- Verbal reports
- Recycling facilities
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $250.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Assistant Restaurant Manager
- Restaurant Supervisor
- Food and Beverage Operations Manager
- Duty Manager
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