A successful restaurant that operates seamlessly is a sign that a competent restaurant manager is behind the scenes – a position requiring a delicate balance of many complicated processes.
Essential Business Skills for Restaurant Managers is an online professional development course designed to give you the knowledge and skills required to manage a restaurant effectively.
In this restaurant management course, you will learn how to lead and manage people and teams through effective leadership.
You will discover strategies to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures.
You will learn to develop, implement and monitor an operational business plan to provide efficient and effective workplace practices and oversee customer service practices and quality service provisions.
On completion of this course, you will have gained essential management skills to operate a restaurant confidently.
Unit 1 - Develop and manage quality customer service practices
Quality customer service practices
Professionalism and courtesy
Expectations and suppliers
Collecting customer information
Trends and changes
Development of practices
Policies and procedures
Roles and responsibilities
Expectations of staff
Induction and training
Effectiveness of customer service
Systemic customer service problems
New approaches to customer service
The Problem Solving Model
Unit 2 - Manage business operational plans
Establish operational plan
Developing contingency plans
Explain plan to work teams
Recruitment and induction
Acquisition of physical resources
Monitor profit and productivity plans
Managing under performance
Support for individuals and teams
Variations to operational plans
Budget and financial forecasts
Quantifiable performance objectives
Legislation and regulations
Fair trading laws and work health and safety
Unit 3 - Lead and manage people
Vision and mission statements
Leadership vs management
Plans and objectives
People-centred workplace cultures
Inclusivity / exclusivity
The paradigm shift
Commination role of leaders
Maslow’s hierarchy of needs
Training and development
Monitor team performance
Recognition and rewards
Unit 4 - Recruit, select and induct staff
Future organisational needs
Human Resource Management (HRM)
Job analysis and design
Job skills requirements
Using selection criteria
Organisation objectives and policies
Unit 5 - Implement and monitor work health and safety practices
Explaining WHS information
Regulations, codes of practice and standards
Health and safety policies and procedures
Explaining WHS to employees
Health and safety meetings (minutes)
Accessible health and safety information
Health and safety management systems
Monitoring procedures and practices
Adherence and compliance
Workplace inspection list
H&S action plans
Workplace culture and attitude
Consultative processes between employers and workers
Health and safety committee roles
Reviewing consultation arrangements
Staff contributions (meetings and suggestion boxes)
Resolving or referring issues
Industrial H&S issues
Negotiation, mediation and facilitation
Feedback on H&S management practices
Hazard identification (3 step process)
Physical and environmental hazards
Workplace hazard register
Risk assessment nomogram
Coordinating risk assessments
Hierarchy of control
Manual handling control measures
Safe Work Australia’s Code of Practice
Monitoring effectiveness of control measures
Workplace culture and attitude
WHS training needs
Training Needs Analysis (TNA)
Arranging and monitoring health and safety training
Levels of evaluation (evaluation form)
Return on investments
WHS records and reporting
Documenting H&S records
Audits of H&S systems
Legislative recording requirements
Hazard list and risk assessment form
Risk control plan form
Incident / Hazard report form
Hazardous substance register
Training plan records
Record of safety discussions
Records management systems
National data set
Analysing data and trend analysis
Estimated duration 60 Hours
Course Delivery and Start
Start anytime, self-paced and 100% Online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 75 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $250.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.