Doing Business Across Cultures

• The Arab Middle East
• Brazil
• China
• England
• France
• Germany
• India
• Japan
• Mexico

• Cultural differences in all aspects of business.
• Underestimating cultural influences
• Culture basics—how culture and a global mindset work
• What is culture and what is personal style?
• The seven keys to managing across cultures
• Background to the seven key dimensions
• Hierarchy and egalitarianism
• Group focus and relationships
• Communication styles
• Time orientation
• Change tolerance
• Motivation/work-life balance
• Doing business with a global mindset
• Creating a global mindset in business
• Creating effective global teams and working with diverse colleagues
• Effective leadership: managing talent across cultures—hiring, training, and retaining
• Women crossing cultures
• Creating cultural competence—the international assignee experience

• Global leadership
• Culture and a changing world
• Intercultural communications
• Global leaders learning in response to change
• Negotiating long term for mutual benefit
• Women leaders in global business
• Motivating the global workforce
• Diversity and inclusion
• Lessons for global leaders
• Teams: collocated or virtual
• Building personal ethics
• Transitions and relocations
• Doing business in the Middle East
• Doing business in Latin America
• Doing business in east Asia
• Doing business in south and southeast Asia, and Australia
• Doing business in Europe, Russia: Great Britain, Ireland, France, Germany, Italy
• Doing business in Africa
• Doing business in Canada and the united states

• Motivating cross-cultural teams
• Adapting to different praise cultures
• Learning about local cultural norms
• Be proactive in diagnosing the local culture of praise
• Recognize your own cultural norms
• Gaps between the norms of other cultures and what you’re personally comfortable with
• Engagement and motivation

• Cross-cultural leadership
• International business culture

• Knowing about cultural differences
• Inability of employees to adapt and adjust their behaviour across cultures is the real issue.
• Overcoming the adaptability challenge
• Matching the solution to the actual problem employees face.
• Training exercises that give employees to hone their skills in a real-world context.
• Adapting behaviour across cultures requires patience, practice, and perseverance

• Interpreting emotions accurately.
• Reading other people’s verbal and nonverbal expressions.
• Differences in expressions and their meaning
• Cultures value self-control and modesty.
• By treating emotions like another language
• Learning the language of emotions
• Gathering more information to help decipher emotional expressions

• Learning about differences
• Avoiding cultural mistakes
• Forging a connection based on similarities
• Focus on things you share or similarities
• Finding things in common to form a relationship

• Facilitating a sense of mutual trust.
• Forgiveness is more easily achieved because of your shared connection

• When having difficult conversations be aware of communication trip wires and their consequences
• Four most common cultural trip wires
• Different expectations and perception of conversations.

• Different cultures have different assumptions about what the interaction should look like.

• Purpose of the conversation is to enhance relationships.
• Direct communication versus indirect communication
• Low-context versus high-context cultures
• Degree of informality vs formality

• Understanding the cultural environment you are negotiating
• What is culturally appropriate in a given situation
• Rules of negotiation that apply to different cultures
• Positions do not reflect a person’s underlying interest
• Understand your own un underlying interest
• Knowing your BATNA (best alternative to a negotiated agreement)
• Understanding the ZOPA (zone of possible agreement) between the 2 parties
• Sustainable agreements
• Structural issues (economy, politics etc)
• Avoiding a violation of trust
• Addressing them in a cultural framework
• Trading on differences, reopeners, and sustainability are all issues that are common

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.

Benefits of Multiple-Choice Assessments

• Appropriate for assessing students’ mastery of details and specific knowledge.
• Can be used to assess both simple knowledge and complex concepts.
• Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
• Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
• As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• We offer twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 10 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).

While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.