The business world went global some time ago, and many people today regularly work with colleagues from other countries. However, these types of partnerships require an acknowledgement of key cultural differences, because a strong ‘cultural dialogue’ can lead to mutually beneficial business relationships.
Doing Business across Cultures is an online program that will assist employees, teams and organisations to optimise their ability to operate in an international environment.
In this professional development course, you will study the key elements of doing business with a global mindset, across a range of cultures including The Arab Middle East, Brazil, China, England, France, Germany, India, Japan and Mexico.
You will also learn about global differences, managing cultural differences, how to negotiate and connect with other cultures, and how to motivate cross-cultural teams.
On completion of this course, you will have the skills and knowledge to manage relationships, negotiate successfully, and ‘go global’ with your international counterparts.
Unit 1 - The art of doing business across cultures
The Arab Middle East
Unit 2 - The seven keys to doing business with a global mindset
Cultural differences in all aspects of business.
Underestimating cultural influences
Culture basics—how culture and a global mindset work
What is culture and what is personal style?
The seven keys to managing across cultures
Background to the seven key dimensions
Hierarchy and egalitarianism
Group focus and relationships
Doing business with a global mindset
Creating a global mindset in business
Creating effective global teams and working with diverse colleagues
Effective leadership: managing talent across cultures—hiring, training, and retaining
Women crossing cultures
Creating cultural competence—the international assignee experience
Unit 3 - Managing cultural differences
Culture and a changing world
Global leaders learning in response to change
Negotiating long term for mutual benefit
Women leaders in global business
Motivating the global workforce
Diversity and inclusion
Lessons for global leaders
Teams: collocated or virtual
Building personal ethics
Transitions and relocations
Doing business in the Middle East
Doing business in Latin America
Doing business in east Asia
Doing business in south and southeast Asia, and Australia
Doing business in Europe, Russia: Great Britain, Ireland, France, Germany, Italy
Doing business in Africa
Doing business in Canada and the united states
Unit 4 - How to praise across cultures
Motivating cross-cultural teams
Adapting to different praise cultures
Learning about local cultural norms
Be proactive in diagnosing the local culture of praise
Recognize your own cultural norms
Gaps between the norms of other cultures and what you’re personally comfortable with
Engagement and motivation
International business culture
Unit 5 - The mistake most managers make with cross-cultural training
Knowing about cultural differences
Inability of employees to adapt and adjust their behaviour across cultures is the real issue.
Overcoming the adaptability challenge
Matching the solution to the actual problem employees face.
Training exercises that give employees to hone their skills in a real-world context.
Adapting behaviour across cultures requires patience, practice, and perseverance
Unit 6 - Emotional intelligence across cultures
Interpreting emotions accurately.
Reading other people’s verbal and nonverbal expressions.
Differences in expressions and their meaning
Cultures value self-control and modesty.
By treating emotions like another language
Learning the language of emotions
Gathering more information to help decipher emotional expressions
Unit 7 - To connect across cultures, find out what you have in common
Learning about differences
Avoiding cultural mistakes
Forging a connection based on similarities
Focus on things you share or similarities
Finding things in common to form a relationship
Facilitating a sense of mutual trust.
Forgiveness is more easily achieved because of your shared connection
Unit 8 - Four trip wires of having difficult conversations across cultures
When having difficult conversations be aware of communication trip wires and their consequences
Four most common cultural trip wires
Different expectations and perception of conversations.
Different cultures have different assumptions about what the interaction should look like.
Purpose of the conversation is to enhance relationships.
Direct communication versus indirect communication
Low-context versus high-context cultures
Degree of informality vs formality
Unit 9 - Negotiating across cultures
Understanding the cultural environment you are negotiating
What is culturally appropriate in a given situation
Rules of negotiation that apply to different cultures
Positions do not reflect a person’s underlying interest
Understand your own un underlying interest
Knowing your BATNA (best alternative to a negotiated agreement)
Understanding the ZOPA (zone of possible agreement) between the 2 parties
Structural issues (economy, politics etc)
Avoiding a violation of trust
Addressing them in a cultural framework
Trading on differences, reopeners, and sustainability are all issues that are common
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
Appropriate for assessing students’ mastery of details and specific knowledge.
Can be used to assess both simple knowledge and complex concepts.
Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 10 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.