Workplaces are social environments, so your ability to build and maintain productive relationships depends on your emotional intelligence (EQ). EQ is social intelligence, which is a key determiner of job performance, effective leadership and overall wellbeing. But, if EQ isn’t your strong point, don’t panic – you can improve your emotional intelligence quotient.
The Certificate of Emotional Intelligence is an online professional development course that will teach you how to develop and apply EQ for personal and professional success.
In this emotional intelligence course, you will learn about the physiology and biology of EQ and how to measure emotional intelligence. You will also learn about EQ’s crucial applications in management, marketing, relationships and education.
On completion of this course, you will be equipped to apply your knowledge of emotional intelligence in your personal and professional life.
Unit - Emotional Intelligence
Unit 1 – Emotions and Emotional Intelligence
IQ or intelligence quotient
What is emotional intelligence?
Social intelligence and emotional intelligence
Definition of emotion
Mood vs emotion
Models of emotions
Wheel of emotions
Function of emotions
Motivation, cognition and emotion
Elements of emotional intelligence
Self-awareness, self-regulation, motivation, empathy and social skills
Why study EI?
Which type of intelligence is more important?
Unit 2 – Biology of emotions
Emotions are feelings
Development of emotions
Toddler to early childhood
Middle to late childhood
Nervous system and emotions
Theories of emotion
Evolutionary theory of emotion – Charles Darwin
James-Lange theory of emotion
Cannon-bard theory of emotion
Schacter and singer theory
Cognitive appraisal theory – Richard Lazarus
The facial feedback theory
Links to emotional intelligence
Unusual sensory states
Highly sensitive people
Unit 3 – Models of Emotional Intelligence
Ability model (Salovey & Mayer)
Performance-based model (Goleman)
Competency-based model (bar-on)
15 competencies contributing to an individual’s overall emotional intelligence
Unit 4 – Measuring emotional intelligence
Measuring emotional intelligence
Why measure emotional intelligence?
Prediction of performance
EI versus IQ – stability
Measures of emotional intelligence
Specific ability measures
Bar-On’s emotional quotient inventory (EQ-i)
Mayer-Salovey-Caruso emotional intelligence test (MSCEIT)
Other report/observer ratings
Feedback from others
Unit 5 – E.I. applications – employing staff
Why is emotional intelligence useful at work?
Recruiting team members
Ethical considerations of using EI in recruitment
What about low EI?
Unit 6 – E.I. applications – managing employees
How can emotional intelligence be applied to workplace management?
Leadership & EI
Case study: who is the better leader?
5 EI competencies
EI in management
Limitations of training programs in EI
Empirically based training programs
Session 1. Understanding emotions
Session 2. Identifying emotions
Session 3. Listening to other’s emotions
Session 4. Expressing emotions to others
Session 5. Managing emotions
Session 6. Enhancing emotions
Employee or freelance workers
Unit 7 – E.I. Applications in marketing
Generating demand for products or services
EI in marketing
Applying EI theory to marketing
Personal competencies (self-awareness & self-management)
Social competencies (social awareness & relationship management)
Using EI in marketing
Potential clientele demographic and selection target markets
Communication styles – direct and indirect
Communication tips for direct people
Communication tips for indirect people
Unit 8 – Applications in relationships and self-awareness
Self-awareness, emotional intelligence, and wellbeing
Major problems with negative self-talk
Procrastination management framework
EI & relationships
Arguments and discussions
EI & relationship strategies
Considering alternate perspectives
Writing redirection phrases and feeling statements ahead of time
Tools for developing self-awareness
Exercise 1: emotional observation
Exercise 2: recognising strong emotions
Exercise 3: channelling strong emotions
Unit 9 – Applications in education and training
How our emotions affect our education
Attention & emotion
Emotional intelligence & studying
Emotional intelligence & academic performance
Teaching and emotional intelligence
Self-assessment of EI
How teachers model emotional intelligence in classroom settings
Social and emotional learning
Classroom tools for developing emotional intelligence
Education at work
Facilitation and engagement
Estimated duration 50 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD | Emotional Intelligence
I had access to everything quickly after signing up, and the interface was pretty easy to use.
B. Davison-Greenall, QLD | Emotional Intelligence
The course was delivered in an easy to use and understand method
K. Woods, Cooktown, QLD | Emotional Intelligence
Easy to work through and complete both during and outside of work hours.
A.Fairhall, Garbutt, QLD | Emotional Intelligence
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Visa, Mastercard, BPAY and Direct Deposit.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.