Workplaces are social environments, so your ability to build and maintain productive relationships depends on your emotional intelligence (EQ). EQ is social intelligence, which is a key determiner of job performance, effective leadership and overall wellbeing. But, if EQ isn’t your strong point, don’t panic – you can improve your emotional intelligence quotient.
Emotional Intelligence is an online course that will teach you how to develop and apply EQ for personal and career success. You will explore the skills required to understand and use EQ to improve your self-awareness, empathy, and ability to deal sensitively with the feelings of others.
In this professional development course, you will explore the importance of EQ , learn how to effectively manage teams, deal with conflict and stress, as well as improve your influence and engagement with colleagues.
On completion of this course, you will be equipped to improve your professional and personal relationships, reduce stress and increase your motivation and productivity in the workplace.
Course Structure
Unit - Develop and Use Emotional Intelligence
- Understanding Emotional Intelligence (EI)
- Strengths and weaknesses
- Capitalising strengths
- Self-awareness
- Social awareness
- Expressing Emotions
- Emotional triggers
- Emotional states of co-workers
- Cultural expressions and emotions
- Empathy
- Reasoning Skills
- Managing Your Emotions
- Self-Regulation
- Relationship Management
- Social Skills
- Motivation
- Measuring EI/EQ
- Developing EI
- Personal stressors
- Casual factors of stress
- Managing Stress and Conflict
- Behavioural stress
- Supporting stressed workers
- EI in the Workplace
- EI Assessments
- Stress Management Techniques
- Leadership and EI
- Flexibility and adaptability
- Emotions and decision making
- Thoughts and feelings
- Listening skills
- Building productive relationships
- Positive workplace climate
- Maximising team outcomes
Study Hours
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I had access to everything quickly after signing up, and the interface was pretty easy to use.
B. Davison-Greenall, QLD | Emotional Intelligence
The course was delivered in an easy to use and understand method
K. Woods, Cooktown, QLD | Emotional Intelligence
Easy to work through and complete both during and outside of work hours.
A.Fairhall, Garbutt, QLD | Emotional Intelligence
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 15 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $50.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Business Managers
- Office Managers
- Team Leaders
Related Blogs
