Workplaces are social environments, so your ability to build and maintain productive relationships depends on your emotional intelligence (EQ). EQ is social intelligence, which is a key determiner of job performance, effective leadership and overall wellbeing. But, if EQ isn’t your strong point, don’t panic – you can improve your emotional intelligence quotient.
The Emotional Intelligence Program is an online course that will teach you how to develop and apply EQ for personal and career success. You will explore the skills required to understand and use EQ to improve your self-awareness, empathy, and ability to deal sensitively with the feelings of others.
In this professional development course, you will explore the importance of EQ in leadership. You will learn how to effectively manage teams, deal with conflict and stress, as well as improve your influence and engagement with colleagues.
On completion of this course, you will be equipped to improve your professional and personal relationships, reduce stress and increase your motivation and productivity in the workplace.
Course Structure
Unit 1 - Leveraging emotional intelligence
- Manage relationships positively
- Deal sensitively with the feelings
- Improving self-awareness, empathy and ability
- Improving your emotional intelligence
- Navigating emotions and relationships
- Emotional intelligence domains
- EQ competencies – self-perception and social perception
- Controlling your emotions
- Emotional intelligence and facilitating
- Using emotional intelligence effectively
Unit 2 - Navigating other people’s emotions
- The relational side of EI
- Building acknowledging other people’s emotions
- Organisational awareness
- Skills of acknowledging and affirming
- Enhance workplace relationships
- Emotionally intelligent strategies
- Developing relationships through empathy
- Being aware of the emotions of others
Unit 3 - Navigating the workplace with emotional intelligence
- Owning your emotions
- Managing your emotional IQ or EQ
- Handling difficult situations effectively
- Managing conflict
- Responsibility of emotional ownership
- How to be emotionally self-aware
- Know the emotions you’re managing
- Types of self-management
- Identifying personal recovery techniques
- Emotional awareness and management
- Lead emotionally intelligent teams
Unit 4 - The essentials for anger management
- Managing your own anger
- Owning and expressing your anger
- Emotions, feelings and moods
- Emotional and intellectual responses
- Dealing with anger from others
- The roots of anger in the workplace
- Putting anger to good use
- Using your anger positively
- Develop empathy for colleagues
- Self-management techniques
Assessment
Assessment
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
- Appropriate for assessing students’ mastery of details and specific knowledge.
- Can be used to assess both simple knowledge and complex concepts.
- Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
- Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
- As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 25 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Business Managers
- Office Managers
- Team Leaders
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