Workplaces are social environments, so your ability to build and maintain productive relationships depends on your emotional intelligence (EQ). EQ is social intelligence, which is a key determiner of job performance, effective leadership and overall wellbeing. But, if EQ isn’t your strong point, don’t panic – you can improve your emotional intelligence quotient.
The Emotional Intelligence Program is an online course that will teach you how to develop and apply EQ for personal and career success. You will explore the skills required to understand and use EQ to improve your self-awareness, empathy, and ability to deal sensitively with the feelings of others.
In this professional development course, you will explore the importance of EQ in leadership. You will learn how to effectively manage teams, deal with conflict and stress, as well as improve your influence and engagement with colleagues.
On completion of this course, you will be equipped to improve your professional and personal relationships, reduce stress and increase your motivation and productivity in the workplace.
Unit 1 - Leveraging emotional intelligence
Manage relationships positively
Deal sensitively with the feelings
Improving self-awareness, empathy and ability
Improving your emotional intelligence
Navigating emotions and relationships
Emotional intelligence domains
EQ competencies – self-perception and social perception
Controlling your emotions
Emotional intelligence and facilitating
Using emotional intelligence effectively
Unit 2 - Navigating other people’s emotions
The relational side of EI
Building acknowledging other people’s emotions
Skills of acknowledging and affirming
Enhance workplace relationships
Emotionally intelligent strategies
Developing relationships through empathy
Being aware of the emotions of others
Unit 3 - Navigating the workplace with emotional intelligence
Owning your emotions
Managing your emotional IQ or EQ
Handling difficult situations effectively
Responsibility of emotional ownership
How to be emotionally self-aware
Know the emotions you’re managing
Types of self-management
Identifying personal recovery techniques
Emotional awareness and management
Lead emotionally intelligent teams
Unit 4 - The essentials for anger management
Managing your own anger
Owning and expressing your anger
Emotions, feelings and moods
Emotional and intellectual responses
Dealing with anger from others
The roots of anger in the workplace
Putting anger to good use
Using your anger positively
Develop empathy for colleagues
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
Appropriate for assessing students’ mastery of details and specific knowledge.
Can be used to assess both simple knowledge and complex concepts.
Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 25 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.