Workplaces are social environments, so your ability to build and maintain productive relationships depends on your emotional intelligence (EQ). EQ is social intelligence, which is a key determiner of job performance, effective leadership and overall wellbeing. But, if EQ isn’t your strong point, don’t panic – you can improve your emotional intelligence quotient.
Emotional Intelligence is an online course that will teach you how to develop and apply EQ for personal and career success. You will explore the skills required to understand and use EQ to improve your self-awareness, empathy, and ability to deal sensitively with the feelings of others.
In this professional development course, you will explore the importance of EQ , learn how to effectively manage teams, deal with conflict and stress, as well as improve your influence and engagement with colleagues.
On completion of this course, you will be equipped to improve your professional and personal relationships, reduce stress and increase your motivation and productivity in the workplace.
Course Structure
Unit - Develop and Use Emotional Intelligence
- Understanding Emotional Intelligence (EI)
- Strengths and weaknesses
- Capitalising strengths
- Self-awareness
- Social awareness
- Expressing Emotions
- Emotional triggers
- Emotional states of co-workers
- Cultural expressions and emotions
- Empathy
- Reasoning Skills
- Managing Your Emotions
- Self-Regulation
- Relationship Management
- Social Skills
- Motivation
- Measuring EI/EQ
- Developing EI
- Personal stressors
- Casual factors of stress
- Managing Stress and Conflict
- Behavioural stress
- Supporting stressed workers
- EI in the Workplace
- EI Assessments
- Stress Management Techniques
- Leadership and EI
- Flexibility and adaptability
- Emotions and decision making
- Thoughts and feelings
- Listening skills
- Building productive relationships
- Positive workplace climate
- Maximising team outcomes
Assessment
Assessment
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
I had access to everything quickly after signing up, and the interface was pretty easy to use.
B. Davison-Greenall, QLD | Emotional Intelligence
The course was delivered in an easy to use and understand method
K. Woods, Cooktown, QLD | Emotional Intelligence
Easy to work through and complete both during and outside of work hours.
A.Fairhall, Garbutt, QLD | Emotional Intelligence
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 15 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $50.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Business Managers
- Office Managers
- Team Leaders
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