A customer-centric culture focuses on promoting a positive customer experience from point of sale through to after care, which continues to drive profits and helps a business gain a competitive advantage.
Create a Customer Centric Culture is an online course that will provide you with the skills and knowledge required to manage and ensure the delivery of a customer-centric approach for a business or organisation.
In this professional development course, you will learn how to work within a team to improve customer experiences and promote a customer-focused culture. You’ll also discover how to implement customer service improvement plans to maintain customer service standards.
On completion of this course, you will feel confident to implement a customer-centric culture to create positive change.
Unit - Create a customer-centric culture
Promote a customer-focused culture
Teamwork and commitment
Quality and consistent customer service
Staff training and coaching
Enhancing the customer experience
Customer service standards
Resources and budgets
Customer service delivery
Monitoring customer service
Managing poor performance
Knowledge, skills and attitude
Monitor and adjust customer service
Interviews and focus groups
Customer trends and demands
Using feedback data
Customer service improvement plans
Estimated duration 15 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 15 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $50.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Visa, Mastercard, BPAY and Direct Deposit
Professional development for individuals seeking to develop their customer service skills.