A customer-centric culture focuses on promoting a positive customer experience from point of sale through to after care, which continues to drive profits and helps a business gain a competitive advantage.
Create a Customer Centric Culture is an online course that will provide you with the skills and knowledge required to manage and ensure the delivery of a customer-centric approach for a business or organisation.
In this professional development course, you will learn how to work within a team to improve customer experiences and promote a customer-focused culture. You’ll also discover how to implement customer service improvement plans to maintain customer service standards.
On completion of this course, you will feel confident to implement a customer-centric culture to create positive change.
Course Structure
Unit - Create a customer-centric culture
- Promote a customer-focused culture
- Teamwork and commitment
- Quality and consistent customer service
- Staff training and coaching
- Enhancing the customer experience
- Customer service standards
- Customer-centric behaviours
- Customer culture
- Resources and budgets
- Customer service delivery
- Monitoring customer service
- Managing poor performance
- Knowledge, skills and attitude
- Monitor and adjust customer service
- Surveys, questionnaires
- Feedback forms
- Interviews and focus groups
- Customer trends and demands
- Using feedback data
- Customer service improvement plans
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 15 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $50.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Professional development for individuals seeking to develop their customer service skills.
