If you work in tourism, travel or hospitality, you know adapting to workplace change is part of the job description.
As a result, we’ve tailored our eLearning platform so that you can choose to learn only the hospitality skills and knowledge you need to adapt to changes in the workplace or gain promotion.
The Certificate of Hospitality (Customised Program) will help you to adapt to changes in the workplace by offering you the flexibility to choose the subjects from our range of tourism, travel and hospitality units that best meet your professional development needs and career goals.
Simply follow the four steps listed below, and you’re on your way to professional development success.
Select six (6) Units from our Tourism, Travel and Hospitality Units:
Attend gaming machines
Advise customers on gaming
Rules and regulations
Rules, conditions and practices
Changes of winning
Complaints and disputes
Refilling the hopper
Credit purchase system
Data retrieval systems
Machine cash clearance
Health and safety
Mechanical and software malfunctions
Play button lamps
Attending to printers
Health and safety procedures
Gaming machine vouchers
Verify payout claims
Proof of age
Resolving disputed win claims
Machine not acceptors
Conduct Keno games
Keno rules and procedures
Completion of entry forms
Quick pick/Easi pick
Set Bet / Super Bet
Ways Bet / System Bet
Player rules and conditions
Operation of the KENO Keyboard
Processing KENO tickets
Processing KENO tickets
Partially played tickets
Check tickets card reader
Use serial number
Process cash and cheque payments
Refer large payouts
Cancelling unplayed entries
Freezing / cancelling tickets
General KENO functions
Cash low or cash in
Cash high or cash out
Clean and maintain terminals
Maintenance hot/help line
Gaming legislation and procedures
Game rules and information
Disabling of gaming
Balance cash and float
Observe and report suspicious behaviour
Maintaining stock levels
Reorder point formula
Stock order responsibilities
Check incoming stock
Liaising with suppliers
Allocating stocktake tasks
Develop and implement marketing strategies
Analyse information on internal business
Current and past marketing effectiveness
Critical success factors
Use of resources
Factor and cluster analysis
Underperforming products and services
Buying pattern analysis
Recording and reporting
Market growth or decline
Legal and ethical constraints
External business environment
Innovative marketing approaches
The marketing cycle
Legal and ethical requirements
Prepare marketing plan
Priorities, responsibilities, timelines and budgets
Marketing process and methods
Monitor marketing activities
Lead and manage people
Personal performance and behaviour
Vision and mission statements
Leadership vs management
Plans and objectives
People-centred workplace cultures
Inclusivity / exclusivity
The paradigm shift
Commination role of leaders
Maslow’s hierarchy of needs
Training and development
Monitor team performance
Recognition and rewards
Aggressive or abusive behaviour
Impact of conflict
Oral and written questions
Causes of workplace conflict
Manage finances within a budget
Cash flow budgets
Forecasting and operations budgets
Income and expenditure priorities
Financial activities against budget
Financial cost analysis
Budget status reports
Costs and resources
Continuous improvement plan
Financial management systems
Desired budget outcomes
Budget processes / types / methodologies
Customer service levels
Financial and statistical reports
Define project scope
Project objectives and budget
Project management process
Force field analysis
Indirect, hidden and overlooked costs
Using the budget
Estimating cost processes
Project management software
Identify key stakeholders
Power / interest grid for stakeholders
Develop project plan
Communication skills and planning
Communication basic model
Stakeholder 3 step analysis
Past marketing program
Develop project valuation methods
Cost performance index (CPI)
Variance at completion (VAC)
Project management plan
Project scope management
Critical path method (CPM)
Project tools and software
Logistics support analysis (LSA)
Cost schedule control systems
Administer and monitor project
Clarifying team roles
Providing support coaching and mentoring
Building trust and respect
Achieve project deliverables
Assess project effectiveness
Achievement of objectives
Project closure report
Report outcomes to stakeholders
Plan catering for events or functions
Purpose and scope of event
Exhibitions and trade shows
Conferences, meetings and seminars
Develop a plan
Roles and responsibilities
Consultations and clarification
Specific customer requests
Determine catering requirements
Cultural catering requirements
Collect event information
Concept style and theme
Date, time and duration
Nature of event
Audience market profile
Ideas and creative elements
Creativity and innovation
Communication styles with clients
Operational plan for catering
During the event
Plan in-house events or functions
Event purpose and scope
Event staging requirements
Pursuing sales opportunities
Developing event concepts
Verifying practicality of proposals
Finalising and documenting event details
Coordinating event services
Creating event schedules
Provide club reception services
Providing information on services
Club facilities and services
Membership types and requirements
Membership application forms
Calculating and processing membership payments
Verifying club membership
Balancing and reconciling
Assist guests and visitors to sign in
Recruit, select and induct staff
Future organisational needs
Human Resource Management (HRM)
Job analysis and design
Job skills requirements
Using selection criteria
Organisation objectives and policies
Sell tourism products and services
Establish rapport with customer
Identify customer needs
Cultural preferences and expectations
Identify appropriate products
Ethical and legal issues
Tailor product options
Current promotional focus
Maximise sale profitability
Source additional information
Provide product information and advice
Current and accurate product information
Suggesting alternative products
Disclosing sales and product fees
Product features and benefits
Addressing customer objections
Closing the sale
Enhance quality customer service
Following up with customer
After sales service
Work effectively in hospitality service
Preparing for service
Plan and organise tasks
Mise en place
Briefings from head chef
Function running sheets
Work plan / action plan
Roles and responsibilities
Quality customer service
Special or cultural requirements
Wine lists / beverage menus
Upselling and cross-selling
Required machinery, materials and equipment
Integrating work activities
Pollution and waste control
Tasks / frequency of tasks
Problems and solutions
End of shift duties
Administration and reporting
Debriefing and handover sessions
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Please Contact Us to specify the six (6) units you wish to complete.
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 90 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $300.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.