If you work in retail and want to launch your career in a leadership or managerial role this retail management course is ideal professional development for you.
The Certificate of Retail Management is an online professional development program that will equip you with the skills and knowledge required to manage a retail business, multiple retail stores or departments using a range of business strategies to deliver profitable results for an organisation.
In this online retail management course you will increase your understanding and competencies in managing large numbers of staff in different sections and locations. You will also gain the leadership skills required to drive sales performance and manage a high performing sales teams.
You will also undertake strategic and operational planning, manage personal work priorities, drive retail profitability, and gain a comprehensive management skillset to ensure your retail management success.
On completion of this course you will feel empowered to successfully manage a retail business, store or department for an organisation.
Unit 1- Provide leadership to others
Conveying good and bad news
Principles for conveying news
Individual and team input
Activities and targets
Key performance indicators (KPI’s)
Guide and coach teams
Positive role modelling
Team performance curve
Developing the team
Stages of conflict
Confronting difficult situations
Mediation / arbitration
Unit 2 - Drive retail profitability
Plan retail financials
Interpret budgetary and financial plans
Measure financial results
Patterns and trends
Improve financial performance
Strategies to decrease expenses
Return on investment
The cash flow cycle
Contribution margin ratio
Improving financial performance
Pricing strategies / methods
Positive financial impact
Reducing labour spend
Budget negotiation procedures
Improving sales results
Unit 3 - Lead the change process
Plan for change
Need or likelihood of change
Change and innovation
Types of organisational change
Leadership vs management
What to change
Opportunities and threats
Active and passive listening
Making change work
Implement and embed change
Purpose and benefits
Roles and responsibilities
Change leadership qualities
10 characteristics of leaders
Effective change leadership
Selling the benefits of change
Adopting new practices
4 key variables of change
Deming’s PDCA Cycle Model
Document lessons learnt
Graphic selection guidelines
Unit 4 - Strategic Planning in Retail
Analysing the operating environment
Organisation vision and mission
Influencing buying preferences
Trends in consumer behaviours
Industry best practices
Emerging products and services
Political, legal and ethical principles
Future strategic position
Develop actions plans
Launching products or services
Maintaining market share
Increasing awareness of a product
Testing a product and focus groups
Resources and costs
Quantitative / qualitative evaluation criteria
Evaluating strategic plan
Communication of strategic plan
Language and terminology
Barriers to implementation
Refining strategic plan
Complaints and interventions
Unit 5 - Manage risk in the retail environment
Establish risk context
Policies and procedures
Strengths and weaknesses
Risk management scope
Checklist (before hiring a risk specialist)
Lessons learned from other projects
Document occurring risks
Likelihood vs consequences
Internal vs external stakeholders
Develop a business case
Manage assessed risks
Risk recovery planning
Document risk management plan
Guidelines for talking about risk
Unit 6 - Manage sales teams
Sales team performance
Up-selling and cross-selling
Costs and profits
Product life cycles
Resources and expenses
Sales training programs
Sales marketing ethics
Monitor product pricing
Sales team objectives
Product portfolio analysis
Buying pattern analysis
Unit 7 - Manage finances within a budget
Cash flow budgets
Forecasting and operations budgets
Income and expenditure priorities
Financial activities against budget
Financial cost analysis
Budget status reports
Costs and resources
Continuous improvement plan
Financial management systems
Desired budget outcomes
Budget processes / types / methodologies
Customer service levels
Financial and statistical reports
Unit 8 - Manage people performance
Develop work plans
Key performance indicators
Recognition and acknowledgment
Equity, goal and motivation theory
Training and development
Unfair dismissal legislation
Estimated duration 135 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Was a good experience
K. Beard, Coulson, QLD | Certificate of Retail Management
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 135 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $450.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.