If you work in retail and want to launch your career in a leadership or managerial role this retail management course is ideal professional development for you.
The Certificate of Retail Management is an online professional development program that will equip you with the skills and knowledge required to manage a retail business, multiple retail stores or departments using a range of business strategies to deliver profitable results for an organisation.
In this online retail management course you will increase your understanding and competencies in managing large numbers of staff in different sections and locations. You will also gain the leadership skills required to drive sales performance and manage a high performing sales teams.
You will also undertake strategic and operational planning, manage personal work priorities, drive retail profitability, and gain a comprehensive management skillset to ensure your retail management success.
On completion of this course you will feel empowered to successfully manage a retail business, store or department for an organisation.
Unit 1- Provide leadership to others
Conveying good and bad news
Principles for conveying news
Individual and team input
Activities and targets
Key performance indicators (KPI’s)
Guide and coach teams
Positive role modelling
Team performance curve
Developing the team
Stages of conflict
Confronting difficult situations
Mediation / arbitration
Unit 2 - Drive retail profitability
Plan retail financials
Interpret budgetary and financial plans
Measure financial results
Patterns and trends
Improve financial performance
Strategies to decrease expenses
Return on investment
The cash flow cycle
Contribution margin ratio
Improving financial performance
Pricing strategies / methods
Positive financial impact
Reducing labour spend
Budget negotiation procedures
Improving sales results
Unit 3 - Lead the change process
Plan for change
Need or likelihood of change
Change and innovation
Types of organisational change
Leadership vs management
What to change
Opportunities and threats
Active and passive listening
Making change work
Implement and embed change
Purpose and benefits
Roles and responsibilities
Change leadership qualities
10 characteristics of leaders
Effective change leadership
Selling the benefits of change
Adopting new practices
4 key variables of change
Deming’s PDCA Cycle Model
Document lessons learnt
Graphic selection guidelines
Unit 4 - Strategic Planning in Retail
Analysing the operating environment
Organisation vision and mission
Influencing buying preferences
Trends in consumer behaviours
Industry best practices
Emerging products and services
Political, legal and ethical principles
Future strategic position
Develop actions plans
Launching products or services
Maintaining market share
Increasing awareness of a product
Testing a product and focus groups
Resources and costs
Quantitative / qualitative evaluation criteria
Evaluating strategic plan
Communication of strategic plan
Language and terminology
Barriers to implementation
Refining strategic plan
Complaints and interventions
Unit 5 - Manage risk in the retail environment
Establish risk context
Policies and procedures
Strengths and weaknesses
Risk management scope
Checklist (before hiring a risk specialist)
Lessons learned from other projects
Document occurring risks
Likelihood vs consequences
Internal vs external stakeholders
Develop a business case
Manage assessed risks
Risk recovery planning
Document risk management plan
Guidelines for talking about risk
Unit 6 - Manage sales teams
Sales team performance
Up-selling and cross-selling
Costs and profits
Product life cycles
Resources and expenses
Sales training programs
Sales marketing ethics
Monitor product pricing
Sales team objectives
Product portfolio analysis
Buying pattern analysis
Unit 7 - Manage finances within a budget
Cash flow budgets
Forecasting and operations budgets
Income and expenditure priorities
Financial activities against budget
Financial cost analysis
Budget status reports
Costs and resources
Continuous improvement plan
Financial management systems
Desired budget outcomes
Budget processes / types / methodologies
Customer service levels
Financial and statistical reports
Unit 8 - Manage people performance
Work allocation and resources available
Develop work plans
Organisational and strategic plans
Key performance indicators (KPI’s)
Agreement and measurement
Review performance management processes
Management and staff training
Electronic review process
Monitor and evaluate performance
Managing poor performance
Structured feedback sessions
Performance improvement and develop plans
Planning, negotiations, plans and records
Causes of poor performance
Responding to underperforming individuals
Reinforcing performance excellence
Giving positive feedback
Estimated duration 135 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Was a good experience
K. Beard, Coulson, QLD | Certificate of Retail Management
I have done several courses now with you and very happy/impressed. Many thanks.
L. Weller, Tarro, NSW | Certificate of Retail Management
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Visa, Mastercard, BPAY and Direct Deposit.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.