Are you ready to launch your career in office or business administration? Whether you work in administration or want to change careers, our comprehensive online office and business administration course is ideal for entry-level roles in office or business administration.
The Certificate of Office and Business Administration is designed to provide graduates with the skills and knowledge needed to succeed in an office environment across a variety of business settings.
In this business administration course, you will learn how to communicate professionally in both verbal and written communications, manage your personal work priorities, design and develop business documents, manage customer service, organise meetings and schedules, and use business software applications. You will also discover how to develop effective workplace relationships, improve workgroup processes, and resolve issues, problems, and conflicts.
On completion of this course, you will feel empowered to manage, organise and maintain all business administrative tasks for a professional workplace.
Unit 1 - Design and produce business documents
Technology and software requirements
Software applications – what is it to be used for?
Software suitable for specific tasks
Layout and style
Document design principles
Format and style
Identifying, opening and creating files
Opening a Microsoft Office program
Designing a document
Styles and working with themes
Checking documents meet task requirements
Enhancements to formatting
Creating a mail merge
Storing and saving documents appropriately
Difficulties with document design and production
Proofreading (spelling, grammar and punctuation)
Saving and naming documents
Printing and PDF file format
Unit 2 - Apply communication skills
Identify your work tasks
Channels of communication
Verbal, written and visual communication
Identify organisation channels
Identify stake holders
Seek advice from supervisors
Purpose and planning communication
Closed and open questions
Using symbols to communication
Seek and respond to feedback
Policies and procedures
Templates and style guides
Drafting proposals and submit for approval
Editing and formatting
Unit 3 - Organise personal work priorities
Develop work goals and Key performance indicators (KPI’s)
Personal work goals
Urgency – urgent/non urgent tasks
Providing training for workers
Developing a work plan
Risk assessment and contingencies
Work variations – not providing quality of service
Signs and symptoms of stress
Needing extra support
Identifying skills gaps
Personal and professional development needs
What skills do you need to improve?
Accessing learning support
Incorporate feedback into learning plans
Organisational policies and procedures
Signs of workplace stress
Unit 4 - Organise schedules
Establish schedule requirements
Organisational requirements for staff planning tools
Items to diarise
Features of scheduling systems
Appointment schedules consultatively
Recurring appointments and deadlines
Scheduling new appointments according to timelines
Negotiating arrangements to appointments
Record and manage appointments and schedules
Seek feedback on schedules
Effectiveness of schedules
Unit 5 - Organise business meetings
Type and purpose of meeting
Legal, ethical and organisational requirements
Prepare notice of meeting, agenda and meeting papers
Distribute documentation and meeting details
Confirm required resources (speakers and printed materials)
Taking meeting notes
Assign minute taker
Key decisions and actions
Distribute meeting materials within designated timelines
Unit 6 - Work effectively with others
Develop effective workplace relationships
Roles and responsibilities
Request and apply feedback
Supporting your team
Training, coaching and mentoring
Team culture and diversity
Values, beliefs and biases
Workgroup issues and conflicts
Unit 7 - Use business software applications
Purpose, audience, format and presentation
Technology and software
Functions of technology
Enter information correctly
Review and edit final information
Editing and proofreading
Spelling and grammar
Name and store a document
Work health and safety requirements
WHS business and employee requirements
State and Territory requirements
Unit 8 - Under project work
Access project scope
Force field analysis
Critical Path Method
Project tools and software
Logistics support analysis
Cost schedule control systems
Work health and safety
Health and safety legislation
Develop project budget
Indirect, hidden and overlooked costs
Coaching and mentoring
Monitoring finances and quality
Achieve project deliverables
Estimated duration 100 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
The course was easily accessible and convenient for my lifestyle, I was happy with the content and found it easy to follow.
A.Macklan, Caulfield South, VIC | Certificate of Office Administration
This course was excellent for my needs as it gave me an entry level experience into this field.
Also i enjoyed the flexibility of not having the pressure that time constraints on completion can have with other courses.
Tom | NSW | Certificate of Business Administration
The course content with the method of delivery was easy to follow and the way it presented was easy to capture. Also, support from tutors was excellent and prompt.
J R Jayasuriya, Weboda, Sri Lanka. | Certificate of Office Administration
It was an easy process and any queries I had was answered in a timely manner, which made it a better experience.
Narelle | Marks Point, NSW | Certificate of Business Administration
Studying with Australian Online Courses gave me the flexibility to complete field studies, tasks and assignments in my own time. I did not feel pressured at any time during my course to submit work until I was completely satisfied with my work. The course material was well presented and easy to follow. I would highly recommend Australian Online Courses to anyone who is looking to undertake online study with such a helpful and professional organisation. Thanks again.
J, Christmass, Madeley, WA
I have experienced: i) Extremely efficient online learning. ii) Quick marking ‘turn-around’ times. iii) Tutors who have been wonderfully approachable and helpful with any queries and concerns regarding course enrollment, assessments and/or subject matter. Overall, I am very satisfied with learning via Australian Online Courses. Thank you.
C, Garson, Toowoomba, QLD
Fantastic experience and was able to gain lots of knowledge.
J. Peirce, Busby, NSW
I have learnt a lot from this course. This course has helped me to manage my anger issues and look at things from a different perspective. I have learnt that my anger and the behaviour can affect others. I have learnt new ways on controlling and managing my emotions and anger. This is the first time i have attended an anger management course. I wish I had done this course earlier.
B. Murphy, Concord, NSW
The course content was relevant, interesting and appropriately paced.
K. Scott, Peachester, QLD
My experience was Australian Online Courses was excellent. I could complete the work at my own pace using the provided materials which were in a easy to access spot. The education has helped me formulate ideas for progressing a project I am currently trying to develop. Overall I am very satisfied with what I have experienced.
N. Haydon, Mount Peter, QLD
It was a very informative platform. The study material is very useful and assignments are practical based real life situations. I learned a lot and I try my best to improve myself with the help of this course.
A.Singh, Hoppers Crossing, VIC
I completed this course to develop my knowledge and skillset in policy development in hopes of progressing my career. Online study works best for me to allow me to continue working full time, and studying when it suits me. Assessments were marked quickly, and the content was engaging and beneficial. Thank you to AOC
S. Littlehales-Adey, Everton Hills, QLD
I enjoyed studying and I’m going to enroll for another course. The tutor was great and it was easy to understand.
A, Egia, Gatton, QLD
The best institute I have ever come through. Looking forward to enrolling in few other courses for a refresher.
M, Hussein, Fiji
I was grateful to be able to study at my own pace, so I could stop and start when I chose and be able to keep up with other commitments. I also appreciated the tutors responding to my queries in a timely manner.
M, Minchin, Wellard, WA
I have thoroughly enjoyed completing this course. I’ve learnt many valuable new skills, which will assist me in advancing my career. Thank you!
T. A, Waterson, Kellyville, NSW
It was amazing experience to do online course with this organisation. Everything comes very smooth and the portal is very user friendly.
Z, Yuan, Melrose Park, NSW
loved studying Australian Online Courses. The fact that you are able to complete the course and assessment in your own time is amazing! I started this course when I was heavily pregnant with my first child and have now completed it 6 months after he was born due to the fact that it is at your own pace!
B, Carr, Gold Coast, QLD
I absolutely loved it! It was easy to pick up so that I could learn and start a new career.
G, Moore, Cranbourne North, VIC
AOC was great. Study content was great and gave me all necessary information to complete the assessments and also gain a great understanding of the units. I also dealt with AOC support to extend my course and it was such an easy process and I was so glad to be able to do that without any issues.
A, Spezza, Hadfield, VIC
I loved my experience studying with Australian Online Courses.
K. Sclippa, Mareeba, QLD
Amazing learning opportunity, I love that I can complete the course at my own pace. The learning and the assignments provided me with a lot of insight and knowledge for my future career.
D. Drube, Singapore
My experience for studying with Australian Online Courses was excellent. All the information supplied to me was easy to understand. I would definitely come back to you to study another course if needed, in the future. Highly recommend.
E. Pearce, Advancetown, QLD
My experience with Australian online courses has been fantastic, I would highly recommend them to everyone I know. Professional and extremely helpful staff make studying online so much easier. I definitely would chose to study with Australian Online Courses again.
To enrol multiple staff, please complete the Employer Enrolment Form. We’ll be in touch within 60 minutes during business hours!
Visa, Mastercard, BPAY and Direct Deposit.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no course or subject pre-requisites for entry into our programs. However, our professional development programs are generally intended for people over the age of 18. In some circumstances, enrolments from younger people may be considered. Please complete the AOC Parent Guardian Consent Form prior to enrolling and submit here.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
How is this course delivered?
This course is delivered online via our easy-to-navigate Learning Management System (LMS), where you will discover interactive online learning/written content, resources and assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our LMS and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email only during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.