Certificate of Office Administration

• Touch typing techniques
• Keyboard techniques
• Using the keyboard
• Identify and develop keyboard skills
• Speed and accuracy
• Use safe work practices
• Ergonomic requirements
• Workstations
• Health and safety (OHS)
• Mouse buttons and operations
• Alpha keys and numeric keypad
• Word screen
• The ribbon
• Quick access toolbar
• Creating a new document
• Document enhancement
• Check accuracy
• Proofread document
• Correct document
• Check spelling and grammar
• Proofreading documents
• Errors and corrections
• Typing Test Standard: AS2708-2001.

• Document planning
• Business letters and documents
• Purpose and audience
• Format & communication
• Categories and logical sequence
• Structure and content
• Action plan
• Draft text
• Graphics and graphs
• Non-discriminatory language
• Gender-based language
• Non-english speaking
• Plain english
• Personal and impersonal writing
• Report formats
• Complex reports
• Writing an outline
• Check grammar spelling and style
• Accuracy and punctuation
• Acronyms
• Capitals
• Draft approval
• Revisions in final copy
• Design document
• Page layout
• Citing sources
• Quoting, paraphrasing and plagiarising
• Copyright permission
• Author-date (Harvard) system
• Ergonomic factors

• Personal work goals
• Qualities of manager/leaders
• Modelling behaviours
• The balanced scorecard
• Strategic and operational plans
• Efficiency vs effectiveness
• Managing paperwork
• Effective filing processes
• Flexibility
• Measuring personal performance
• Weekly planning
• Technology
• Work/life balance
• Development opportunities
• Networking
• Mentoring

• Schedule requirements
• Diary protocols
• Organisational procedures
• Personal requirements
• Appointment priorities
• Take notes
• Manage schedules
• Recurring appointments
• Deadlines
• Organisational requirements
• Availability of attendees
• Schedule new appointments
• Alternative arrangements
• Record appointments
• Manage schedules
• Policy and procedures
• Microsoft outlook

• Make meeting arrangements
• Type of meeting
• Meeting purpose
• Other types of meetings
• Frequency options
• Legal and ethical requirements
• Quorums
• Meeting requirements
• Meeting participants
• Stakeholders
• Choose meeting location
• Meeting objectives / results
• Advise of meeting details
• Notice of meeting
• Agenda and meetings papers
• Check for accuracy
• Distribute documentation
• Record and produce minutes
• Take notes with speed and accuracy
• True and accurate account
• Submit for approval
• Formal and corporate meetings
• Despatching copies
• Reports
• Policy decisions

• Select technology and software
• Select layout, format and style
• Basic design principles
• Shortcut keys
• Function keys
• Word screen
• The ribbon
• Quick access toolbar
• Formatting tools
• Font group
• Format painter
• Text alignment
• Paragraph spacing
• Shading and borders
• PowerPoint
• Using wizards
• Produce document
• Microsoft applications
• Fields
• Bullets and numbers
• Headers and footers
• Themes and styles
• Creating tables
• Object linking and embedding
• Clipart and text wrapping
• Inserting shapes
• Charts and graphs
• Mail merge
• Check produced document
• Store and save
• USB devices
• Help desks and user manuals
• Proofread document
• Check spelling and grammar
• Organisational requirements
• PDF file format
• Print and present

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

One (1) Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• We offer twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 90 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $300.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.