Gain the confidence to work in an administrative support role with The Certificate of Office Administration.
This online professional development program provides the skills and knowledge you need to succeed in an office environment across a variety of business settings.
In this online office administration course, you will discover the essentials of office administration, including writing and designing complex business documents, developing keyboarding speed and accuracy, organising work priorities, organising meetings and diary management.
This is an essential course for entry-level roles as a receptionist, personal assistant, accounts clerk and office administrative assistant.
Unit 1- Develop keyboarding speed and accuracy using Word
Touch typing techniques
Using the keyboard
Identify and develop keyboard skills
Speed and accuracy
Use safe work practices
Health and safety (OHS)
Mouse buttons and operations
Alpha keys and numeric keypad
Quick access toolbar
Creating a new document
Check spelling and grammar
Errors and corrections
Typing Test Standard: AS2708-2001.
Unit 2 - Write complex documents
Business letters and documents
Purpose and audience
Format & communication
Categories and logical sequence
Structure and content
Graphics and graphs
Personal and impersonal writing
Writing an outline
Check grammar spelling and style
Accuracy and punctuation
Revisions in final copy
Quoting, paraphrasing and plagiarising
Author-date (Harvard) system
Unit 3 - Organise personal work priorities and development
Organise work schedule
Efficiency vs effectiveness
Monitor own work performance
Personal skill development
Technical job skills
Unit 4 - Organise schedules
Availability of attendees
Schedule new appointments
Policy and procedures
Unit 5 - Organise meetings
Make meeting arrangements
Type of meeting
Other types of meetings
Legal and ethical requirements
Choose meeting location
Meeting objectives / results
Advise of meeting details
Notice of meeting
Agenda and meetings papers
Check for accuracy
Record and produce minutes
Take notes with speed and accuracy
True and accurate account
Submit for approval
Formal and corporate meetings
Unit 6 - Design and produce business documents Using Office
Select technology and software
Select layout, format and style
Basic design principles
Quick access toolbar
Shading and borders
Bullets and numbers
Headers and footers
Themes and styles
Object linking and embedding
Clipart and text wrapping
Charts and graphs
Check produced document
Store and save
Help desks and user manuals
Check spelling and grammar
PDF file format
Print and present
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 90 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $300.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.