Gain the confidence to work in an administrative support role with The Certificate of Office Administration.
This online professional development program provides the skills and knowledge you need to succeed in an office environment across a variety of business settings.
In this online office administration course, you will discover the essentials of office administration, including writing and designing complex business documents, developing keyboarding speed and accuracy, organising work priorities, organising meetings and diary management.
This is an essential course for entry-level roles as a receptionist, personal assistant, accounts clerk and office administrative assistant.
Course Structure
Unit 1- Develop keyboarding speed and accuracy using Word
- Touch typing techniques
- Keyboard techniques
- Using the keyboard
- Identify and develop keyboard skills
- Speed and accuracy
- Use safe work practices
- Ergonomic requirements
- Workstations
- Health and safety (OHS)
- Mouse buttons and operations
- Alpha keys and numeric keypad
- Word screen
- The ribbon
- Quick access toolbar
- Creating a new document
- Document enhancement
- Check accuracy
- Proofread document
- Correct document
- Check spelling and grammar
- Proofreading documents
- Errors and corrections
- Typing Test Standard: AS2708-2001.
Unit 2 - Write complex documents
- Document requirements
- Document purpose and audience
- Organisational requirements
- Policies and procedures
- Format style and structure
- Design elements
- Designing documents – basic rules
- Written communication
- Planning the document
- Categorisation and sequences
- Common acronyms used
- Checking for cohesion
- The first draft
- Including additional information from different sources
- The second draft
- Drafting the text
- Format for a formal report
- Reviewing document
- Review checklist
- Spelling and grammar
- Same sound different spelling
- Punctuation
- Document style
- Non-discriminatory language
- Using plain English
- Seeking approval
- The final copy
- Document appropriateness matching audience needs
- Editing and proofreading
- Final check
- Features of word processing software
Unit 3 - Organise personal work priorities
- Develop work goals and KPI’s
- Organisational objectives
- Team goals
- Personal work goals
- Time management
- Daily, weekly monthly time frames
- Identify urgent tasks
- Minimise constraints
- Difficulty meeting deadlines
- Provide training for employees
- Work plans
- Using digital technology
- Risk assessments
- Performance issues
- Work standards
- Report variations
- Stress management
- Appropriate supports
- Increase resilience
- Skills gaps
- Personal and professional development
- Identify opportunities
- Accessing learning support
- Record keeping
- Incorporate feedback into learning programs
- Organisational policies and procedures
- Signs of workplace stress
Unit 4 - Organise schedules
- Organisational requirements
- Staff planning tools
- Appointment types
- Items to diarise
- Schedule management requirements relevant personnel
- Identify task items for individuals
- Develop appointment schedules consultatively
- Scheduling reoccurring appointments and deadlines
- Scheduling new appointments to timelines
- Negotiate alternative arrangements to appointments
- Managing appointments and schedules
- Seek feedback on schedules
- Effectiveness of schedules
- Schedule planning system
- Questions to ask about the system
Unit 5 - Organise business meetings
- Type and purpose of meeting
- Meeting types
- Frequency options
- Legal, ethical and organisational requirements
- Meeting arrangements
- Prepare notice of meeting, agenda and meeting papers
- Distribute documentation and meeting details
- Confirm required resources (speakers and printed materials)
- Taking meeting notes
- Assign minute taker
- Key decisions and actions
- Accurate minutes
- Distribute meeting materials within designated timelines
Unit 6 - Design and produce business documents Using Office
- Select technology and software
- Select layout, format and style
- Basic design principles
- Shortcut keys
- Function keys
- Word screen
- The ribbon
- Quick access toolbar
- Formatting tools
- Font group
- Format painter
- Text alignment
- Paragraph spacing
- Shading and borders
- PowerPoint
- Using wizards
- Produce document
- Microsoft applications
- Fields
- Bullets and numbers
- Headers and footers
- Themes and styles
- Creating tables
- Object linking and embedding
- Clipart and text wrapping
- Inserting shapes
- Charts and graphs
- Mail merge
- Check produced document
- Store and save
- USB devices
- Help desks and user manuals
- Proofread document
- Check spelling and grammar
- Organisational requirements
- PDF file format
- Print and present
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
Testimonials
The course was easily accessible and convenient for my lifestyle, I was happy with the content and found it easy to follow.
A.Macklan, Caulfield South, VIC | Certificate of Office Administration
Overall great experience. Tutors were very quick to reply and mark work as well as other workers when speaking on the phone.
I. Crimmins, Mount Martha VIC | Certificate of Office Administration
The course content with the method of delivery was easy to follow and the way it presented was easy to capture. Also, support from tutors was excellent and prompt.
J R Jayasuriya, Weboda, Sri Lanka. | Certificate of Office Administration
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 90 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $300.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Receptionist/Office Administration
- Junior Office Administration
- Administration Assistant
- Clerical Assistant
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