Gain the confidence to work in an administrative support role with The Certificate of Office Administration.
This online professional development program provides the skills and knowledge you need to succeed in an office environment across a variety of business settings.
In this online office administration course, you will discover the essentials of office administration, including writing and designing complex business documents, developing keyboarding speed and accuracy, organising work priorities, organising meetings and diary management.
This is an essential course for entry-level roles as a receptionist, personal assistant, accounts clerk and office administrative assistant.
Unit 1- Develop keyboarding speed and accuracy using Word
Touch typing techniques
Using the keyboard
Identify and develop keyboard skills
Speed and accuracy
Use safe work practices
Health and safety (OHS)
Mouse buttons and operations
Alpha keys and numeric keypad
Quick access toolbar
Creating a new document
Check spelling and grammar
Errors and corrections
Typing Test Standard: AS2708-2001.
Unit 2 - Write complex documents
Document purpose and audience
Policies and procedures
Format style and structure
Designing documents – basic rules
Planning the document
Categorisation and sequences
Common acronyms used
Checking for cohesion
The first draft
Including additional information from different sources
Negotiate alternative arrangements to appointments
Managing appointments and schedules
Seek feedback on schedules
Effectiveness of schedules
Schedule planning system
Questions to ask about the system
Unit 5 - Organise business meetings
Type and purpose of meeting
Legal, ethical and organisational requirements
Prepare notice of meeting, agenda and meeting papers
Distribute documentation and meeting details
Confirm required resources (speakers and printed materials)
Taking meeting notes
Assign minute taker
Key decisions and actions
Distribute meeting materials within designated timelines
Unit 6 - Design and produce business documents Using Office
Select technology and software
Select layout, format and style
Basic design principles
Quick access toolbar
Shading and borders
Bullets and numbers
Headers and footers
Themes and styles
Object linking and embedding
Clipart and text wrapping
Charts and graphs
Check produced document
Store and save
Help desks and user manuals
Check spelling and grammar
PDF file format
Print and present
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
The course was easily accessible and convenient for my lifestyle, I was happy with the content and found it easy to follow.
A.Macklan, Caulfield South, VIC | Certificate of Office Administration
Overall great experience. Tutors were very quick to reply and mark work as well as other workers when speaking on the phone.
I. Crimmins, Mount Martha VIC | Certificate of Office Administration
The course content with the method of delivery was easy to follow and the way it presented was easy to capture. Also, support from tutors was excellent and prompt.
J R Jayasuriya, Weboda, Sri Lanka. | Certificate of Office Administration
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
All course materials provided online – no textbooks to buy;
Unlimited tutor support via email;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 90 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit.Total cost for optional printed materials is: $300.00. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.