Gain the confidence to work in an administrative support role with The Certificate of Office Administration.
This online professional development program provides the skills and knowledge you need to succeed in an office environment across a variety of business settings.
In this online office administration course, you will discover the essentials of office administration, including writing and designing complex business documents, developing keyboarding speed and accuracy, organising work priorities, organising meetings and diary management.
This is an essential course for entry-level roles as a receptionist, personal assistant, accounts clerk and office administrative assistant.
Course Structure
Unit 1- Develop keyboarding speed and accuracy using Word
- Touch typing techniques
- Keyboard techniques
- Using the keyboard
- Identify and develop keyboard skills
- Speed and accuracy
- Use safe work practices
- Ergonomic requirements
- Workstations
- Health and safety (OHS)
- Mouse buttons and operations
- Alpha keys and numeric keypad
- Word screen
- The ribbon
- Quick access toolbar
- Creating a new document
- Document enhancement
- Check accuracy
- Proofread document
- Correct document
- Check spelling and grammar
- Proofreading documents
- Errors and corrections
- Typing Test Standard: AS2708-2001.
Unit 2 - Write complex documents
- Document planning
- Business letters and documents
- Purpose and audience
- Format & communication
- Categories and logical sequence
- Structure and content
- Action plan
- Draft text
- Graphics and graphs
- Non-discriminatory language
- Gender-based language
- Non-english speaking
- Plain english
- Personal and impersonal writing
- Report formats
- Complex reports
- Writing an outline
- Check grammar spelling and style
- Accuracy and punctuation
- Acronyms
- Capitals
- Draft approval
- Revisions in final copy
- Design document
- Page layout
- Citing sources
- Quoting, paraphrasing and plagiarising
- Copyright permission
- Author-date (Harvard) system
- Ergonomic factors
Unit 3 - Manage personal work priorities and professional development
- Personal work goals
- Qualities of manager/leaders
- Modelling behaviours
- The balanced scorecard
- Strategic and operational plans
- Efficiency vs effectiveness
- Managing paperwork
- Effective filing processes
- Flexibility
- Measuring personal performance
- Weekly planning
- Technology
- Work/life balance
- Development opportunities
- Networking
- Mentoring
Unit 4 - Organise schedules
- Schedule requirements
- Diary protocols
- Organisational procedures
- Personal requirements
- Appointment priorities
- Take notes
- Manage schedules
- Recurring appointments
- Deadlines
- Organisational requirements
- Availability of attendees
- Schedule new appointments
- Alternative arrangements
- Record appointments
- Manage schedules
- Policy and procedures
- Microsoft outlook
Unit 5 - Organise meetings
- Make meeting arrangements
- Type of meeting
- Meeting purpose
- Other types of meetings
- Frequency options
- Legal and ethical requirements
- Quorums
- Meeting requirements
- Meeting participants
- Stakeholders
- Choose meeting location
- Meeting objectives / results
- Advise of meeting details
- Notice of meeting
- Agenda and meetings papers
- Check for accuracy
- Distribute documentation
- Record and produce minutes
- Take notes with speed and accuracy
- True and accurate account
- Submit for approval
- Formal and corporate meetings
- Despatching copies
- Reports
- Policy decisions
Unit 6 - Design and produce business documents Using Office
- Select technology and software
- Select layout, format and style
- Basic design principles
- Shortcut keys
- Function keys
- Word screen
- The ribbon
- Quick access toolbar
- Formatting tools
- Font group
- Format painter
- Text alignment
- Paragraph spacing
- Shading and borders
- PowerPoint
- Using wizards
- Produce document
- Microsoft applications
- Fields
- Bullets and numbers
- Headers and footers
- Themes and styles
- Creating tables
- Object linking and embedding
- Clipart and text wrapping
- Inserting shapes
- Charts and graphs
- Mail merge
- Check produced document
- Store and save
- USB devices
- Help desks and user manuals
- Proofread document
- Check spelling and grammar
- Organisational requirements
- PDF file format
- Print and present
Assessment
Assessment Information
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.
In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
One (1) Typing Speed and Accuracy Test. This typing test is marked according to Australian Standards. Conditions apply.
Testimonials
The course was easily accessible and convenient for my lifestyle, I was happy with the content and found it easy to follow.
A.Macklan, Caulfield South, VIC | Certificate of Office Administration
Overall great experience. Tutors were very quick to reply and mark work as well as other workers when speaking on the phone.
I. Crimmins, Mount Martha VIC | Certificate of Office Administration
The course content with the method of delivery was easy to follow and the way it presented was easy to capture. Also, support from tutors was excellent and prompt.
J R Jayasuriya, Weboda, Sri Lanka. | Certificate of Office Administration
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- No entry requirements;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support;
- Easy to understand course content;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Certificate of Attainment/Completion issued for your CV (hard copy provided); and
- Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 90 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $300.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Career Pathways
Future growth
Strong
Unemployment
Low
- Receptionist/Office Administration
- Junior Office Administration
- Administration Assistant
- Clerical Assistant
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