Certificate of Youth and Family Intervention

• Homelessness
• Personal values/ attitudes
• Stereotyping
• Identify barriers
• Safe, secure housing
• Risk of homelessness
• Low income
• Domestic violence
• Drug and alcohol abuse
• Refugees and asylum seekers
• Mental illness
• Employment services
• Case management
• Referral procedures
• Rental subsidies
• Early intervention
• Mandatory reporting
• Physical abuse
• Psychological /emotional abuse
• Recognising neglect
• Confidentiality
• Domestic violence
• Interventionist strategies
• Crisis housing
• Advocacy

• Case management meetings
• Decision making
• Planning meetings
• Recording
• Client rights
• Disability legislation
• Define individual needs
• Family needs and rights
• Approach to case management
• Facilitate client setting of goals
• Rights of appeal
• Case management plan
• Facilitate case management
• Complex and high risk situations
• Anger
• Anxiety
• Critical incidents
• Case review
• Elements of negotiation
• Client preparation for closure
• Impact on the client and family

• Assess client needs and risks
• Develop assessment plan
• Support and prevention strategies
• Intervention process
• Client rights of appeal
• Case plan management
• Client strengths
• Addressing client needs
• Client goals and objectives
• Contingency plans
• Evaluation processes
• Case review
• Supervisor consultation
• Case conference meetings
• Prepare client for meeting
• Conflict resolution
• Identify participant needs
• Prepare case history
• Identify service providers
• nature of advocacy and support
• Negotiate client agreement
• Represent the client
• Confidentiality
• Evaluate client progress
• Achievement of case plan goals
• Implement case closure

• Quality care
• Roles and responsibilities
• Reporting child abuse
• Investigations and substantiations
• Care and protection orders
• Jurisdiction
• Responding to notifications
• Personal values and attitudes
• Risk management
• Indicators of child abuse and neglect
• Reporting concerns
• Show respect and warmth
• Lines of accountability
• Consultations and explaining decisions
• Client rights
• Work related stress
• Relaxation techniques
• Emergency situations
• Emotional responses

• Community family needs
• Social and cultural perspectives
• Interview processes
• Levels of need
• Privacy principles
• Confidentiality
• Assessment tools
• Socioeconomic backgrounds
• Communication styles
• Family law framework
• Court orders
• Restraining orders
• Parenting skills
• Parental alcoholism
• Family inclusive services
• Post-natal depression
• Crisis support / policy
• Coordinating client support
• Urgent responses
• Signs of suicide
• Community service programs
• Educational parenting practices
• Review monitor practice
• Family support services
• Client satisfaction (Feedback)

• Social housing sector
• Housing for people with disabilities
• Community housing
• Emergency accommodation
• Social housing framework
• Supported housing assistance program (SHAP)
• Public and social housing
• Purpose-built homes
• Transitional housing
• NFP affordable housing program
• Law and ethics
• Confidentiality
• Disclosure
• Privacy
• Mandatory reporting
• Health and safety
• Sex discrimination legislation
• Social housing reform
• Independant Living Units (ILUs)
• Impacts of homelessness
• Lack of employment / low income
• Women and children
• Drugs, alcohol and mental illness
• Social housing agencies
• Cultural issues
• Legal issues
• Community development approach
• Case management
• Housing information and referral (HIR)
• Outreach model
• Tenancy management
• Convention of the Rights of the Child (CRC)
• Discrimination
• Client service plans

• Client services
• Intervention strategies
• Develop case plans
• Case management
• Permanency planning
• Agency information
• Referrals
• Prioritise client needs
• Risk management
• Early interventions
• Home visits
• Linguistic barriers
• Case management / plan
• Relevant information
• Review case plan
• Organisation policies and procedures

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 100 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $350.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.