Certificate of Travel

• Information sources
• Australian tourism industry
• Agent services
• Career opportunities
• Travel legislative requirements
• Environmental legislation
• Child sex tourism
• Business ethics
• Quality assurance
• Emerging technologies
• Communication skills

• Access product information
• Sales and operational needs
• Using information to meet needs
• Interpreting product information
• Identifying and assessment risk
• Updating knowledge on product features
• Sharing information with colleagues
• Emerging customer technologies

• Sources of tourism destination information
• Internet as a source of information
• Central Reservation Systems (CRS)
• Industry events
• Features of international destinations
• Social and cultural factors
• Geographical and health and safety
• World climate zones
• Health and safety advice
• Using informal research
• Seeking feedback
• Sharing updated information
• Identifying customer needs
• Providing current destination advice
• Scope and depth of information
• Presenting information clearly
• Health, safety and regulatory information

• Destination information sources
• Tourist attractions
• Daylight savings
• Australian climate
• Social, cultural and geographical features
• Health and safety features
• Rail travel in Australia
• Major roads and highways
• Air travel
• Recording and storing information
• Formal and informal research
• Seeing feedback
• Identifying customer needs
• Communication needs
• Providing information and advice
• Itinerary preparation
• Health care in remote areas
• Ross River Fever

• Establish rapport with customer
• Identify customer needs
• Cultural preferences and expectations
• Identify appropriate products
• Ethical and legal issues
• Tailor product options
• Product suggests
• Current promotional focus
• Maximise sale profitability
• Source additional information
• Provide product information
• Current product information
• Suggesting alternative products
• Disclosing sales and product fees
• Product features and benefits
• Addressing customer objections
• Sales techniques
• Closing the sale
• Enhance quality customer service
• Following up with customer
• After sales service

• Reservation requests
• Determining availability
• Offering alternatives
• Waitlisting options
• Answering enquiries
• Recording customer details
• Enhance customer service
• Enhance operational efficiency
• Special requests
• Filing reservations
• Preparing and issuing documents
• Updating reservations
• Retrieving reservation data
• Updating financial status
• Processing amendments/cancellations
• Communication skills
• Reservation statistics/reporting

• Interpret domestic airfare information
• Sources of fare information
• Domestic flights, fares and conditions
• Airline terminology
• Airport information
• Check-in
• Airline safety and security
• Travelling with infants
• Inflight catering
• Aircraft types
• Airport codes
• Domestic flight options
• Normal airfares
• Discounted fares
• Domestic standard condition
• Flight itineraries
• Airfare displays
• Promotion and sector fares
• Checking calculations
• Recording fare calculations

• Access system information
• Interpret system displays
• CRS Computer reservations system
• Airport and city codes
• Airline time rules
• Flight schedules and timetables
• Aircraft or equipment types
• Data entry formats
• Sign on/sign off
• Screen navigation
• Encoding / Decoding
• Use system features
• GDS dates format
• Seat availability
• Connecting flights
• Sector fares
• Through fares
• Journey types
• Open and passive segments
• Waitlisting
• Vendor locators
• Creating a booking file
• Name changes
• Itinerary segment order
• Queue summary
• Sales reports
• Ticket stock control
• E-Ticket numbers

• Sources of fare information
• Airline codes
• Airline industry terminology
• International flights, fares and rules
• Airline time rules
• Classes of inflight service
• Aircraft booking class codes
• Flight schedules and timetables
• Industry standards
• World time zones
• Air travel geography
• Airport terminals
• Baggage allowances
• Concession fares
• Flight itineraries
• International fares
• NUC conversion
• Local currency
• One-Way Trip
• Round Trip
• Circle Trip
• Normal and special fares
• Fare construction formula
• Sector fares

• Flight itineraries
• Minimum fare checks
• Complex international fares
• Calculating through fares
• Add-ons
• Taxes, fees and surcharges
• Prepaid ticket advice
• Mixed class combinations
• Sector journeys and side trips
• Round the world fares
• Open jaw journeys
• Dividing journeys into separate pricing units
• Recording details of airfares
• Surface sectors/ open jaw journeys
• Connecting flights
• Electronic record keeping

When you study with Australian Online Courses, you will be assessed using a competency-based training method.

Competency-based training focuses on the achievement of skills and knowledge against set criteria to meet industry-standard and is not benchmarked against other students’ work.

In this course, the assessment will be comprised of written assignments and exercises, which may include short answer questions, reports, essays, research projects and reflective tasks.

If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.

In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.

• Professional development that is widely recognised and respected;
• Improve your employment opportunities;
• Study online, anywhere via our elearning system;
• High-quality professional development programs written by industry experts;
• No entry requirements;
• All course materials provided online – no textbooks to buy;
• Unlimited tutor support;
• Easy to understand course content;
• Twelve (12) months’ access, with extensions available upon application (fees apply);
• Certificate of Attainment/Completion issued for your CV (hard copy provided); and
• Course may be tax deductible; see your tax advisor.

The approximate study hours for this course is 150 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).

Yes! The cost for printed materials for this course is $50 per unit. Total cost for optional printed materials is: $500.00. Printed materials are optional and not required to complete the course. Everything you need to complete the course is provided online via our e-learning system.

You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!

Credit card: Within 60 mins during business hours.

BPAY: Within 1-2 working days.

Internet Banking: Within 1-2 working days.

Cheque/Money Order: Upon receipt of mailed cheque.

Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.

No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.

Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.

Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.