If you’d like to learn how to improve quality management to ensure the delivery of high-quality products and services for an organisation, this course is for you.
The Certificate of Total Quality Management is an online professional development course that will explore a customer-oriented philosophy to ensure all members of an organisation strive to achieve improvement.
This online total quality management course will provide you with an understanding of TQM principles in order to incorporate them into your organisation’s framework. You will discover the tools, techniques and practices that are critical for the long-term success of an organisation, including quality assurance, quality control, continuous improvement, lean improvement, Six Sigma, Kaizen, and other vital management techniques.
On completion of this course you will feel confident to use your skills and knowledge to implement a total quality management system for an organisation.
Course Structure
Unit: Total Quality Management
- Definition of TQM
- What is Quality?
- Why a Quality Management System is required?
- The Cost of Quality?
- Benefits of a Total Quality Management System
- William Edwards Deming
- Deming’s 14
- Joseph Juran
- Phil Crosby
- Kaoru Ishikawa
- Shigeo Shingo
- Comparison of TQM with Traditional Management Practices
- Important Aspects and Principles of TQM
- Commitment to Customers
- Customer Satisfaction
- Quality Cannot be Compromised
- Relationship with Internal and External Customers
- Supply Chain Management
- Human Resource Management
- The Role of Higher Management
- Employee Motivation
- Autonomy to Employees
- Working in Teams
- Gathering and Analysing Data
- Continuous improvement
- Kaizen
- Positions and Responsibilities
- TQM AND ISO 9000
- The ISO 9000 Series in Brief
- Advantages of Implementing ISO 9000
- Leadership
- Teams
- Communication
- Elements of a Quality Cost System
- Organisational Transition to TQM
- Building a Quality Framework
- Employee Empowerment
- Role of Senior Management in Implementing Quality
- Role of Middle Management and First Line Managers
- Teamwork
- Quality Policy Deployment
- Communicating the Quality Strategy
- Measuring Performance and Feedback
- What is Performance Measurement?
- Performance measures
- The human element
- Effectiveness and efficiency
- Productivity
- Timeliness
- Process Redesign and Business Process Reengineering (BPR)
- Performance Measurement through Quality Costs
- The Implementation Stage
- The Evaluation and Control Stage
- Quality Audits, Self-Assessment and Review
- Quality Management Systems and Tools
- Benchmarking
- Quality Function Deployment (QFD)
- Kano Model and Customer Satisfaction
- The House of Quality – A Tool in QFD
- Six Sigma
- Lean Manufacturing
- Cause and Effect Diagram (Fish-Bone)
- Pareto Chart Analysis
- Histogram, Scatter Diagrams and Flowcharts
- Check Sheets
- Management and Planning (MP) Tools
- Affinity Diagrams
- Tree Diagram
- Interrelationship Diagraphs
- Matrix Diagrams
- Prioritisation Matrix
- Process Decision Program Charts (PDPC)
- Activity Network Diagrams/ Arrow Diagrams
- Statistical Process Control
- Design of Experiments (DOE)
- Failure Mode and Effects Analysis (FMEA)
Study Hours
Estimated duration 20 hours
Course Delivery and Start
Start anytime, self-paced and 100% online
Assessment
Assessment will be comprised of written exercises, including short-answer questions, reflective tasks, short reports and/or projects. There are no examinations or due dates for assessment. As a result, you can complete training in your own time and at your own pace with the assistance of unlimited tutor support.
Testimonials
The course material was thorough and assessments self-explanatory. I did not feel the need to contact my course tutor at all through this course, as it was so well presented
N. Oates, Wodonga, VIC | Certificate of Total Quality Management
Efficient and well designed course for online study, web access is simple to navigate and feedback is provided quickly.
Thank you, I enjoyed the study experience
E. Quack, Bunya, QLD | Certificate of Total Quality Management
Remote learning environment was positive, would consider taking more virtual classes
M. Chee, Rochedale, QLD | Certificate of Total Quality Management
Course FAQs
Why Choose Australian Online Courses?
- Professional development that is widely recognised and respected;
- Improve your employment opportunities;
- Study online, anywhere via our elearning system;
- High-quality professional development programs written by industry experts;
- All course materials provided online – no textbooks to buy;
- Unlimited tutor support via email;
- We offer twelve (12) months’ access, with extensions available upon application (fees apply);
- Course may be tax deductible; see your tax advisor.
Are there any entry requirements or pre-requisites?
There are no entry requirements or pre-requisites for entry into this program.
How long will it take to complete this course?
The approximate study hours for this course is 20 hours. Twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
Yes! Total cost for optional printed materials is: $50.00 for this course. Printed materials are available for purchase at any time and not require to complete this course. Everything you need to complete the course is provided online via our e-learning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Payment Options
Visa, Mastercard, BPAY and Direct Deposit
Career Pathways
Future growth
Strong
Unemployment
Low
Professional Development for:
- Quality Manager
- Business Manager
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