Six Sigma is a set of tools and techniques used by a vast range of companies worldwide to identify risks, eliminate defects, improve production processes and guarantee quality outcomes. At the Yellow level, you are probably already familiar with engaging with problem-solving teams in organisations to affect change. Completing this certificate will enhance your skill level and prepare you for the Six Sigma Certification Exam.
In this project management course, you will become specialised in process improvement by exploring the foundations and principles of Six Sigma methodology, learning about foundational ‘Lean’ concepts, and becoming familiar with Poka-yoke and Kanban-pull techniques.
You will also learn about value stream mapping and how to create flowcharts and Pareto charts, and you’ll explore Six Sigma metrics, including calculating yield and defects.
On completion of this course, you will be able to support project teams on high-level problem-solving tasks, fine-tune your analytical skills and business acumen and enhance your professional career credibility.
Unit 1 - Foundations and principles
Six Sigma purpose and characteristics
Evolution of Six Sigma
Organization’s readiness for a project
How Six Sigma can benefit an organisation
Foundational lean concepts
Value- and nonvalue-added activities including waste
Poka-yoke and Kanban-pull
Value stream mapping
Integrating Lean and Six Sigma
Unit 2 - Six Sigma: team basics, roles, and responsibilities
Team types and descriptions
How Six Sigma provide value
Forming, storming, or norming a team
Performing, adjourning and stages of team evolution
Nominal group technique
Team communication approaches
Effective meeting agenda
Recording minutes for meetings
Six Sigma project roles and responsibilities
Characteristics of a Yellow Belt
Matching team members with their responsibilities
Unit 3 - Six Sigma: quality tools
Using quality tools
Using and creating Pareto charts
Creating a process map flowchart
Root cause analysis
Cause and effect diagram
Using scatter diagrams with interpretations
Interpreting a histogram
Unit 4 - Six Sigma: metrics
Measuring process performance
Calculating defects per unit (DPU)
Calculating defects per million opportunities (DPMO)
Calculating first time yield
Calculating rolled throughput yield
Costing poor quality as a performance metric
Types of quality costs
Calculating cycle time and take time
Using Six Sigma metrics
Unit 5 - Six Sigma: Identifying projects
Voice of the customer
Voice of the business
Implementing a VOC strategy
Using customer information for project definition
Using a priority matrix
Six Sigma methodology
Internal and external customers
Process owners for a Six Sigma project
SIPOC diagram variables
Unit 6 - Six Sigma: project management basics
Project charter elements
Goal and problem statements
Scoping a Six Sigma project
Communication plan elements
Work breakdown structure
Activity network diagrams
Conducting a tollgate review
Unit 7 - Basic Six Sigma statistics
Descriptive and inferential statistics
Measures of central tendency and dispersion
Calculating the mean, median and mode of a sample
Range of samples
Standard deviations of samples
Inferential statistics tools
Effects of outliers
Unit 8 - Classifying and collecting data
Qualitative and quantitative data
Continuous and discrete data
Types of measurement scales
Automated data collection
Data sampling and collection plans
Best practices for data collection
Quality of data
Data collection technologies
Data collection checklists
Unit 9 - Six Sigma measurement system analysis
Measurement system errors
Accuracy and precision
Linearity, stability, and bias in a project
Repeatability and reproducibility studies
Total measurement system variation and analysis
Unit 10 - Lean tools and FMEA
Lean concepts and tools
Value analysis and waste
Value stream analysis
Failure modes and effects analysis
Types of FMEA
Percentage reduction in RPN
FMEA worksheet best practices
Unit 11 - Data analysis and root cause analysis in Six Sigma
Normal and binomial distribution
Causes of variations
Root cause analysis
5 Whys Analysis
Process map symbols
Using relational matrix charts for root cause analysis
Unit 12 - Six Sigma correlation, regression, and hypothesis testing
Using scatter diagrams to determine correlation
Statistical significance of correlation
Regression analysis formula
Type I and Type II errors
One-tailed and two-tailed hypothesis tests
Power of a hypothesis test
Unit 13 - Six Sigma techniques for improvement
Kaizen characteristics, activities and processes
Applying Kaizen to a project
PDCA cycle for projects
Unit 14 - Six Sigma control tools and documentation
Process control to the process owner
Key elements of a control chart
Effective documentation and document hierarchy
When you study with Australian Online Courses, you will be assessed using a competency-based training method.
Competency-based training focuses on the achievement of skills and knowledge against set criteria to ensure your competency is industry relevant. You will not be benchmarked against other students.
If you do not achieve a competency result on your first attempt, you have two more attempts to pass your assessment. So, you have three attempts in total to obtain a competency result.
In this way, you can complete your course in your own time and at your own pace with the assistance of unlimited tutor support.
In this course, you will be assessed via multiple-choice questions to determine your mastery of details and specific knowledge gained during your studies to achieve a ‘competent’ or ‘not yet competent’ result.
Benefits of Multiple-Choice Assessments
Appropriate for assessing students’ mastery of details and specific knowledge.
Can be used to assess both simple knowledge and complex concepts.
Questions can be answered quickly to accurately assess a students’ mastery of many topics relatively quickly.
Assessment can be quickly and reliably scored to achieve a ‘competent’ or ‘not yet competent’ result.
As the answers are visible, multiple-choice questions offer the opportunity for the continuation of the learning process, offering educational value.
Why Choose Australian Online Courses?
Professional development that is widely recognised and respected;
Improve your employment opportunities;
Study online, anywhere via our elearning system;
High-quality professional development programs written by industry experts;
No entry requirements;
All course materials provided online – no textbooks to buy;
Unlimited tutor support;
Easy to understand course content;
We offer twelve (12) months’ access, with extensions available upon application (fees apply);
Certificate of Attainment/Completion issued for your CV (hard copy provided); and
Course may be tax deductible; see your tax advisor.
How long will it take to complete this course?
The approximate study hours for this course is 20 hours. We offer twelve (12) months’ access, with extensions available upon application (fees apply).
Can I purchase optional printed materials?
While printed materials are not available for purchase, transcripts of video lectures and other learning resources are available for printing via our elearning system.
When can I start this course?
You can start within 60 minutes during business hours when you enrol and pay in full with a credit card!
Credit card: Within 60 mins during business hours.
BPAY: Within 1-2 working days.
Internet Banking: Within 1-2 working days.
Cheque/Money Order: Upon receipt of mailed cheque.
Will I receive a certificate upon completion of this course?
Yes! You will receive a Certificate of Attainment upon successful completion of your assessment.
Do I need to attend classes or undertake any work placements?
No. All courses are delivered online via our e-learning system and there are no work placement requirements in this course.
What support can I expect from Australian Online Courses?
Unlimited tutor support is available throughout your studies via email during business hours Monday to Friday. Our Administrative team are available Monday to Friday via email, live chat and telephone.
I am an international student. Can I enrol into this course?
Yes! We accept enrolments from individuals both within Australia and internationally; location is no barrier to entry into our programs.
Learn to support project teams on high-level problem-solving tasks, fine-tune your analytical skills and business acumen and enhance your professional career credibility.